Why driving ERP business change without due care is madness

⇨

Defining clear objectives and understanding the nature of the ERP program (business transformation, technology-driven change, or hybrid) is crucial for setting the right expectations and aligning the people change workstream.

⇨

Integrating people initiatives and quantifying organizational benefits remain essential for ERP success; mapping jobs and roles and tracking benefits at a departmental level help to ensure that improvements are realized and aligned with organizational goals.

⇨

Early planning for post-go-live support and organizational changes, as well as engaging with business-as-usual improvement teams, can significantly enhance the sustainability of changes introduced by ERP projects.