Blogs about ServiceNow

How Inetum’s BOS2 Win Signals a New Era for UK Public Sector Tech

The UK's civil service faces a digital skills gap with only 4.5% of its workforce in tech roles, presenting a significant opportunity for private sector innovation, exemplified by Inetum's strategic entry into the BOS2 procurement framework, which allows access to robust SaaS solutions that could transform public sector services amid rising demand for digital transformation.

ERP Strategy and Planning

Unlocking Digital Impact: Inetum Redefines Transformation Through Platform Ecosystems and AI Innovation

Inetum, under the leadership of Kathy Quashie and Hemant Lamba, positions itself as a trustworthy partner in digital transformation for European clients by leveraging a platform-based strategy, deep client intimacy, industry-specific solutions, and a focus on AI readiness to deliver tangible business outcomes.

A wide angle view of an NTT DATA building, taken on an evening | NTT Sapphire

ERP Strategy and Planning

NTT DATA Business Solutions Positions for the Platform Era: SAP, ServiceNow, and the New Face of Enterprise Transformation

NTT DATA Business Solutions is uniquely positioned to bridge SAP and ServiceNow through a pragmatic transformation framework that emphasizes customer proximity, platform integration, and outcome-driven innovation, making it a top-tier partner for organizations seeking comprehensive business transformation.

Analytics and AI

ServiceNow Acquires Logik.ai to Supercharge AI-Powered CRM Capabilities

ServiceNow has agreed to acquire Logik.ai to enhance its CRM and Sales Order Management capabilities, aiming to streamline sales processes through AI-powered solutions for complex product configurations, thus positioning itself as a serious competitor in the evolving $80+ billion CRM market.

Nextworld secures $65M funding to accelerate AI-driven ERP innovation

Analytics and AI

ServiceNow unveils AI agents for telecom

ServiceNow has launched AI agents tailored for the telecom industry, leveraging NVIDIA AI software to automate labor-intensive workflows in customer service and network operations, thus optimizing efficiency and customer satisfaction while facilitating better decision-making through a centralized orchestration system.

ERP Strategy and Planning

How Deloitte and ServiceNow’s 2025 Workflow Automation Outlook Guides ERP Users

Deloitte and ServiceNow's fourth annual 'Workflow Automation Outlook' emphasizes the necessity for organizations to adopt tailored, industry-specific automation and AI solutions across all functions to enhance competitiveness, streamline operations, and foster a culture of continuous innovation.

CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success

Analytics and AI

ServiceNow and Google Cloud Expand Partnership to Deliver AI-powered Tools to Millions of Users

ServiceNow and Google Cloud have expanded their partnership to integrate ServiceNow's platform and workflows with Google Cloud, enabling AI-driven transformation across enterprise technology, enhancing data accessibility and workflows, with new AI-powered solutions set to launch by 2025.

graphic of a person looking through a telescope | A look to the future Technology 2024

Cloud Platform and Technology

A look to the future: Technology predictions in 2024

What will 2024 bring? After the year of the GenAI boom, here are the experts’ enterprise technology predictions for 2024 and beyond.

Blue digital computer memory board. Opkey

The steps to take before AI embeds ServiceNow challenges

Artificial Intelligence AI is coming to ServiceNow, and it could create even more challenges for companies.

UN partnership with ServiceNow, BT and Thirdera sends refugee lifeline

To send vital lifelines to displaced Ukrainians in Poland and Hungary, a UN refugee agency joins forces with ServiceNow, BT and Thirdera, calling on cloud technology.

Inside ServiceNow’s award-winning employee culture

Katie Whitehouse, senior people director at ServiceNow, discusses the employee culture lying beneath its 'best place to work' awards.

Will the macro environment redefine your business this year – or you?

ServiceNow on how organizations can redefine their businesses this year.

Michael Park, CMO at ServiceNow, on layoffs

“Purpose matters”: ServiceNow reveals its plan to avoid job cuts

Amidst Big Tech layoffs, ServiceNow isn't budging. Michael Park, CMO explains how the tech giant is able to buck the trend with a focus on purpose.

The ServiceNow Zoom alliance creating a world of infinite possibilities

Partnerships like the ServiceNow and Zoom alliance are creating a world of opportunities. ERP Today speaks with Seb Fitzjohn and Magnus Faulks.

Thirdera acquisition creates elite ServiceNow partner tour de force

ServiceNow Elite partner, Thirdera has signed an agreement to acquire SilverStorm Solutions, another ServiceNow Elite partner headquartered in Valladolid, Spain.

ServiceNow’s critical role in today’s HR tech market

The HR technology market is massive. More than $80bn per year is spent on tools to hire, pay, manage, develop and support employees around the world.