Customer Success

New private investors helped recycled plastic furniture maker POLYWOOD pump more than $100 million into new facilities in the past seven years, which doubled its furniture and recycle plastic plant capacities. When the pandemic hit, a 10-fold increase in transactions illuminated the many flaws of its back-office legacy systems. POLYWOOD deployed Acumatica Enterprise Manufacturing Edition, gaining real-time data visibility and operational efficiencies that allowed the company to scale effortlessly.

"When it was spun out of Hedstrom Plastics, Hedstrom Fitness, the sole distributor of BOSU kettlebell weights, balance pods, and other gear, continued to operate on Macola through its transition. But the antiquated, legacy software didn’t provide what the new company needed. Hedstrom Fitness deployed Acumatica Distribution, streamlining processes, improving inventory accuracy, and gaining insights that are helping the company thrive. KEY RESULTS • Gained a single, easy-to-use business platform with data in one system • Improved inventory management • Reduced number of accounting support people from 6 to 2 • Streamlined and reduced time to complete inventory • Improved visibility with automated accurate reporting from customizable dashboards • Brought shipping in-house, speeding order fulfillment while decreasing times out of stock • Reduced time to look up and verify orders by more than 66 percent (5 minutes to 2 or less) • Decreased fulfillment time from 4 days to same day shipping, improving customer experience • Reduced printing and paper costs"

A comprehensive guide for small and midsized businesses on calculating the total cost of ownership (TCO) for ERP systems. It highlights the challenges of determining TCO due to varied pricing models, infrastructure requirements, and implementation costs. Traditional ERP systems are licensed perpetually, while modern cloud ERP applications are hosted online and licensed annually, offering lower TCO by eliminating costly infrastructure and system administration. The document emphasizes the importance of understanding software pricing, implementation costs, infrastructure costs, and internal expenses. It also discusses industry-specific considerations and provides cost comparisons between perpetual on-premises and cloud SaaS deployments.

Digital transformation is crucial for organizations in today's cloud computing environment. CFOs and strategic executives leverage digital technologies to drive financial performance, enhance operational efficiency, and gain a competitive edge. This whitepaper outlines the importance of digital transformation, key areas where digital technologies deliver benefits, and guidance on a successful implementation.

Thales is pioneering digital transformation in its factories by replacing traditional PCs with smartphones and tablets through the SmartMobility project, which enhances mobility and operational efficiency while maintaining cybersecurity.

SNCF Réseau's transition to the ServiceNow platform through the HARMONIS project has centralized and standardized IT service management, improved data quality in its CMDB, and introduced agile methodologies, with plans to enhance user support through AI innovations like a virtual agent.

Inetum UK&I successfully assisted a major fashion retailer in transitioning from an outdated ticketing system to ServiceNow, achieving 98% automation in user conversations through Virtual Agent and providing over 500 self-serve knowledge articles, thereby boosting operational efficiency and enhancing user experience.

A financial services organization transformed its finance department by standardizing workflows and eliminating outdated processes, resulting in improved service quality, enhanced user experience, operational efficiency, and better visibility of status information for management.

A financial services organization reduced person-to-person support chats by 85% and maintained pre-COVID incident levels by implementing a Virtual Agent to facilitate self-service solutions for common queries, ultimately freeing up agents to handle more complex issues and improving overall support efficiency.

A technology managed service provider, having rapidly expanded through growth and acquisitions, improved customer experience and internal efficiency by unifying their service management platform, resulting in better processes, reporting, and a reduction in SLA breaches.

Multiplex, an international construction contractor, engaged Inetum UK&I for a health check of its ServiceNow implementation to improve platform performance and ensure future upgrades won't cause issues, resulting in increased confidence and a roadmap for future enhancements.

Companies House collaborated with Inetum UK&I to enhance their Change and Problem processes by successfully integrating Jira with ServiceNow, resulting in improved efficiency, streamlined communications between teams, and reduced reliance on external development expertise within just 10 days.

Gloucestershire County Council improved their IT service management and customer interactions by implementing ServiceNow through Inetum UK&I, resulting in over 8,000 first-time fixes, faster reporting, and enhanced operational efficiency despite challenges during the transition.

Manchester City Council improved its project management capabilities and cost efficiencies by implementing ServiceNow's IT Business Management suite with the help of Inetum UK&I, transitioning from a limited one-dimensional platform to a cohesive, trackable system that enhances resource allocation, financial tracking, and decision-making.

The Met Office relies on extensive and rigorously maintained observation instruments worldwide, and in collaboration with Inetum UK&I, aims to enhance field engineering efficiency and data management through the introduction of the ServiceNow FSM mobile app and a focus on knowledge transfer.

Inetum UK&I partnered with a leading fashion retailer to transform their IT asset management and operations by implementing ServiceNow, resulting in significant improvements in efficiency, visibility, and decision-making capabilities across their extensive infrastructure.

EMIS Health enhanced its healthcare software management by implementing ServiceNow's Strategic Portfolio Management suite through Inetum UK&I, which optimized project planning, improved resource management, and reduced manual testing efforts by 80%, while fostering a collaborative relationship for ongoing platform evolution.

Toshiba Tec's outdated legacy system hindered their service team's efficiency, leading to slow processes, but after implementing ServiceNow with Inetum UK&I, they gained enhanced data visibility, automation, and self-service capabilities that improved task prioritization and overall operations.

Openmind Networks, a telecommunications software provider, overcame internal challenges of siloed systems and reporting by implementing Inetum UK&I’s IT Business Management and IT Service Management solutions, resulting in improved financial visibility, enhanced customer interaction through a new portal, and streamlined project delivery, ultimately supporting their goal of becoming more customer-centric.

Lloyds Banking Group has expanded its partnership with Oracle to adopt next-generation multicloud infrastructure solutions, migrating critical databases to Oracle Database@Azure and deploying Oracle Exadata Cloud@Customer, enhancing innovation and customer satisfaction in its digital transformation journey within the UK financial services sector.

Eastman Music Company improved efficiency and scalability across its 14 global businesses by implementing Acumatica Manufacturing, a cloud ERP platform that streamlined operations, enhanced inventory management, and significantly reduced processing times.

Clive Coffee enhanced its online sales and customer experience by implementing Acumatica Cloud ERP, which integrated their operations, improved financial reporting, and allowed for faster shipping, all while avoiding the need for additional staff.

CloudPaths revolutionized Leaf Home’s multi-entity NetSuite structure with custom configurations and advanced inventory management. The automation of warehousing processes and transfer order customization improved operational visibility and supported rapid growth across its $1.5B organization.

After a failed implementation by a previous partner, CloudPaths stepped in to meet Blue.Cloud’s complex NetSuite needs, including Services Resource Planning (SRP) and Bamboo HR integration. Solutions like ARM and SuiteProjects modules delivered 100% project profitability visibility and supported rapid growth and operational efficiency.

ATB Financial has successfully deployed Google's Gemini for Workspace to over 5,000 employees, leveraging generative AI to enhance productivity and streamline workflows across tools like Gmail, Docs, and Sheets, following a successful pilot that demonstrated significant time savings and improved efficiency.

Salesforce has partnered with SharkNinja to implement Agentforce and Commerce Cloud, aiming to enhance personalized customer service through autonomous AI agents while facilitating global growth and improving customer engagement across various markets.

IBM and L'Oréal have partnered to utilize IBM's GenAI technology for enhancing sustainable cosmetic formulations, aiming to create a custom AI model that will improve product development and reduce waste while meeting L'Oréal's sustainability targets.