Microsoft Dynamics 365

Beyond SAP ECC: Building an AI-Ready Business Platform

The end of SAP ECC support is a platform decision, not a replacement project. Hitachi Solutions and Microsoft examine what an AI-ready business platform actually requires — trusted data, sound process foundations, and an architecture AI agents can act on — plus how AI-enabled delivery, templates and accelerators reduce transformation risk.

ERP Strategy and Planning

Beyond SAP ECC: Building an AI-Ready Business Platform

ERP Strategy and Planning

Microsoft Ends Dynamics 365 Release Waves as Roadmap Planning Goes Continuous

Microsoft is ending the twice-yearly Dynamics 365 release-wave model in September 2026 and moving upcoming capabilities to its continuously updated AI at Work Roadmap. Customers will need to establish their own recurring planning cadence as Release Planner also retires.

Supply Chain Management

Microsoft Dynamics 365 ERP MCP Server Lets Agents Move from Supply Chain Insight to Action

Microsoft is positioning Dynamics 365 ERP MCP Server as the bridge between AI-generated recommendations and operational execution. The platform gives AI agents controlled access to real ERP workflows, allowing organizations to move from supply chain visibility toward governed action while maintaining human oversight.

ERP Strategy and Planning

ERP Replace: A Structured Path to Modern ERP

This solution brief presents ERP Replace as a structured way to move from legacy ERP to a modern, cloud-based platform, focusing on speed, risk reduction, and predictable outcomes. It explains how preconfigured baselines, implementation accelerators, and stage-gated governance help organisations manage data, processes, and change more effectively during ERP replacement programmes

Financial Management

AI in Finance: Professional Services Take Their First Steps

This article looks at how finance teams in professional services firms are beginning to adopt AI, moving beyond simple automation toward more autonomous, insight-driven operations. It highlights early use cases such as forecasting, reporting, billing, and productivity gains, and outlines practical steps CFOs and finance leaders can take to pilot AI safely while reshaping how their organisations work.

ERP Strategy and Planning

ERP Unlocked: De-Risking and Accelerating Transformation

This article explores how ERP leaders can rethink transformation to both de-risk delivery and accelerate time to value, rather than treating ERP as a slow, high-stakes rebuild. It outlines practical ways to use preconfigured industry baselines, data and integration accelerators, and stage-gated governance so decisions are transparent, auditable, and tied directly to business outcomes.

Financial Management

From Automated Finance to AI-Driven Autonomy

This piece examines the journey from traditional finance automation to AI-powered autonomous operations, outlining how technologies such as machine learning, generative AI, and intelligent agents can take on more of the end-to-end workload. It explores what “autonomous finance” means in practice, the steps needed to modernise processes and data, and how the CFO’s role evolves as finance shifts from manual control to AI-driven decision support.

Digital Commerce

Fenwick Reimagines Department Store Retail with Dynamics 365

Fenwick, an iconic British department store, partnered with Hitachi Solutions to modernise its business using Microsoft Dynamics 365 Commerce and Finance, creating a more connected digital retail experience. By integrating ecommerce, order management, customer data, and financial reporting on a single cloud platform, Fenwick now has better inventory visibility, a unified view of customers, and the agility to evolve its omnichannel offering.

AWS agentic AI SAP ERP exceptions - MCP agentic ERP infrastructure with AgentCore

Analytics and AI

MCP Is Becoming the Plumbing of Agentic ERP—ERP Leaders Need to Understand It

MCP is emerging as the protocol layer that lets AI agents discover and call enterprise tools, data sources, and workflows. For ERP leaders, the opportunity is lower integration friction. The risk is that access control, auditability, and cost discipline move closer to the agent boundary.

ERP Strategy and Planning

Rotork Transforms Global ERP and Customer Operations with Microsoft Dynamics 365

Hitachi Solutions has been recognised as the 2025 Microsoft Dynamics 365 Finance Partner of the Year, highlighting its leadership in delivering innovative ERP and finance transformations on the Microsoft cloud. This recognition showcases the company’s proven expertise in helping customers modernise financial operations, optimise business performance, and realise greater value from Dynamics 365 Finance.

ERP Strategy and Planning

Hitachi Solutions Named 2025 Microsoft Dynamics 365 Finance Partner of the Year

Manufacturing Systems and Automation

Why Food ERP Still Needs More Than Generic Dynamics 365

Aptean’s food and beverage ERP footprint on Microsoft Dynamics 365 shows why food, beverage, fresh, and agribusiness companies still need vertical ERP logic for traceability, quality, production, pricing, and compliance.

Cloud Platform and Technology

Ontario Health Centre Shows Why Nonprofits Are Outgrowing Legacy ERP

An Ontario Community Health Centre migrated from Sage 300 to Microsoft Dynamics 365 Business Central with Dynamics Square Canada, automating vendor invoice capture and employee expense management to free a lean two-person finance team from manual workarounds and improve financial visibility across locations.

Analytics and AI

Microsoft Dynamics 365 Brings Agentic ERP Workflows into Copilot Cowork

Microsoft introduces Copilot Cowork as an innovative interface for Dynamics 365 ERP, aiming to streamline workflow by integrating ERP data and processes into a collaborative environment, allowing employees to coordinate actions without the need for cumbersome manual processes.

Analytics and AI

Microsoft Gives AI Agents a Governed Path into Dynamics 365 ERP

Microsoft is enhancing its Dynamics 365 ERP strategy by introducing governed access for AI agents within Finance and Operations, allowing controlled interaction with ERP data and business logic while ensuring security, thereby facilitating a transition from integration to automation.

ERP Strategy and Planning

Aurora Energy Turns to Dynamics 365 to Modernize Utility ERP

Aurora Energy has chosen Microsoft Dynamics 365 and Hitachi Solutions Asia Pacific to modernize its finance and operations platform by replacing legacy systems with a cloud-based ERP, aiming for improved governance, operational efficiency, and integration of financial management, supply chain, project operations, and AI automation.

Financial Management

Microsoft Connects Field Service Execution to Project Financials in Dynamics 365

Microsoft has made interoperability between Dynamics 365 Field Service and Project Operations generally available, enabling service organizations to link work orders with project financials for improved visibility and management of costs and revenue during service execution.

ERP Strategy and Planning

Dynamics 365 Gains Momentum: Franklin Sports, Zwilling Highlight ERP Standardization and Finance Automation

Microsoft Dynamics 365 is experiencing significant growth as organizations move towards ERP standardization and process optimization, exemplified by Franklin Sports' shift to unify global operations and Zwilling Beauty Group's transition from system consolidation to process automation.

Supply Chain Management

Dynamics 365 Wave 1 Puts Agentic AI at the Heart of ERP

Microsoft's Dynamics 365 2026 release wave 1 transforms Copilot from a productivity tool into an autonomous, integrated operating layer across various enterprise functions, emphasizing proactive AI-driven workflows and low-code agent design to enhance operational efficiency and reshape ERP implementation.

ERP Strategy and Planning

Microsoft Dynamics 365 Business Central Raises the ERP Bar for the Mid-Market

Business Central is Microsoft's cloud ERP solution for small and mid-market organizations, featuring integrated finance, sales, and AI capabilities, while leveraging a partner-first approach to enhance vertical solutions, positioning it as a competitive force against other mid-market ERPs.

Cloud Platform and Technology

Microsoft Sharpens Dynamics 365 ERP for Asset-as-a-Service Rental Models

Microsoft is evolving ERP through Dynamics 365 to actively manage rental operations and address fragmentation in asset utilization by introducing rental-specific capabilities that enhance workflows, financial clarity, and customer experiences in a cloud-based, AI-extended ecosystem.

Businessperson hold an image of an AI agent in hand.

Analytics and AI

Microsoft Pitches Agentic ERP, CRM as Operating System for AI-First Enterprises

Microsoft's shift to AI-first autonomous enterprises involves agents across Dynamics 365 that interpret data, collaborate, and enhance operations by automating tasks within finance, supply chain, and CRM, emphasizing the integration of systems and intelligence for adaptive, measurable outcomes.

Business Process Management and Automation

How Microsoft Is Rewiring ERP with Composable Dynamics 365

Microsoft's ERP strategy focuses on a composable approach using Dynamics 365 as a modular backbone for industry-specific solutions, emphasizing scenario-driven capabilities, AI integration, and partner specialization to create tailored solutions on a shared cloud platform.

ERP Strategy and Planning

From Mainframe to Microsoft: Semler’s Epic ERP Overhaul to Drive a Data-Powered, AI-Enabled Automotive Empire

Semler IT is undergoing a significant digital transformation by completely overhauling its legacy ERP system to a cloud-based solution with Microsoft Dynamics 365, integrating AI and enhancing user experiences, all aimed at future-proofing the company against industry changes while ensuring effective data management and user adoption.

Analytics and AI

Leveling Up with Automation: How Lifetime Products Empowered its Workforce with Microsoft Dynamics 365

Lifetime Products successfully modernized its ERP system by adopting Microsoft Dynamics 365, enabling enhanced operational efficiency and employee development through automation and a collaborative workforce strategy that reallocates resources towards higher-value tasks.

Data and Data Management

Adeptia’s Innovation Engine: Deepak Singh on Simplifying Data Integration for the Modern Enterprise

Adeptia, an enterprise-class data integration platform led by Deepak Singh, distinguishes itself with a no-code, drag-and-drop interface that empowers non-technical users to automate data connections without heavy IT reliance, offering flexible deployment options and AI-driven automation to enhance operational efficiency and customer experience.

Analytics and AI

Your Next ERP Will Think for Itself: Microsoft’s Bold Vision for Autonomous ERP

Microsoft is transforming ERP systems from traditional user-initiated processes to intelligent, autonomous platforms that execute tasks independently, emphasizing continuous business value and adapting to user needs rather than the other way around.

Financial Management

Microsoft Dynamics 365 Finance 10.0.43 Coming in March 2025

Microsoft has launched Dynamics 365 Finance version 10.0.43 in March 2025, with approximately 4,000 companies using the software, showcasing enhancements in features such as accounts receivable and cash management, while emphasizing the necessity for thorough testing and review of deprecated functionalities prior to upgrade.

CRM and Customer Experience

Microsoft to Deprecate Unified Service Desk (USD), Points Customers to Customer Service Workspace

Microsoft announced it will discontinue the Dynamics 365 Unified Service Desk on April 1, 2026, urging affected customers to transition to the more advanced Customer Service workspace, which offers improved features and enhanced experiences before the support ends on June 30, 2028.

ERP Strategy and Planning

Microsoft Announces 2025 Release Wave 1 Plan for Dynamics 365

Microsoft's recently announced 2025 Release Wave 1 for Dynamics 365, scheduled for April to September 2025, introduces various AI-integrated enhancements aimed at improving user productivity across sales, customer service, finance, supply chain management, and business central applications, while also emphasizing the importance of thorough planning and user training for effective implementation.