CRM

Navigating the Manufacturing Maze with Rootstock’s Cloud ERP

Manufacturers face intensified supply chain disruptions and a labor shortage, pushing them to seek stability through adaptive technologies like Rootstock's cloud-native ERP solutions, which aim to unify data, streamline operations, and integrate AI for enhanced decision-making and efficiency.

Analytics and AI

ServiceNow Acquires Logik.ai to Supercharge AI-Powered CRM Capabilities

ServiceNow has agreed to acquire Logik.ai to enhance its CRM and Sales Order Management capabilities, aiming to streamline sales processes through AI-powered solutions for complex product configurations, thus positioning itself as a serious competitor in the evolving $80+ billion CRM market.

Data and Data Management

Turning manufacturing data into competitive advantage with CData

Recordati, a pharmaceutical manufacturer, improved its data integration processes and achieved a 31% annual revenue growth by implementing CData Sync to automate real-time data replication across multiple systems, overcoming challenges of manual data handling and disparate ecosystems.

CRM and Customer Experience

Microsoft to Deprecate Unified Service Desk (USD), Points Customers to Customer Service Workspace

Microsoft announced it will discontinue the Dynamics 365 Unified Service Desk on April 1, 2026, urging affected customers to transition to the more advanced Customer Service workspace, which offers improved features and enhanced experiences before the support ends on June 30, 2028.

Analytics and AI

Salesforce: AI Agents Can Boost Competitive Differentiation in Financial Services

Fewer than half of consumers are fully satisfied with financial institutions, emphasizing the critical need for standout customer service and digital experiences, particularly through AI agents, to maintain loyalty as competitive pricing becomes less viable.

CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success

Analytics and AI

ServiceNow and Google Cloud Expand Partnership to Deliver AI-powered Tools to Millions of Users

ServiceNow and Google Cloud have expanded their partnership to integrate ServiceNow's platform and workflows with Google Cloud, enabling AI-driven transformation across enterprise technology, enhancing data accessibility and workflows, with new AI-powered solutions set to launch by 2025.

CRM and Customer Experience

SharkNinja Powers Up Global Customer Service with Salesforce Agentforce

Salesforce has partnered with SharkNinja to implement Agentforce and Commerce Cloud, aiming to enhance personalized customer service through autonomous AI agents while facilitating global growth and improving customer engagement across various markets.

ERP Strategy and Planning

Microsoft Announces 2025 Release Wave 1 Plan for Dynamics 365

Microsoft's recently announced 2025 Release Wave 1 for Dynamics 365, scheduled for April to September 2025, introduces various AI-integrated enhancements aimed at improving user productivity across sales, customer service, finance, supply chain management, and business central applications, while also emphasizing the importance of thorough planning and user training for effective implementation.

Salesforce building | Salesforce and Spiff

Analytics and AI

Salesforce Introduces Agentforce 2.0, a Digital Labor Platform With Customized Agents for Complex Tasks

Salesforce has launched Agentforce 2.0, an advanced digital labor platform that enhances enterprise teams with autonomous AI agents capable of performing complex tasks and seamlessly integrating with tools like Slack and MuleSoft to improve operational efficiency and decision-making.

group of white-colored AI robots answering questions on a laptop | Salesforce AI chatbot release

CRM and Customer Experience

Say goodbye to tedious tasks: Salesforce joins the AI chatbot arms race

Since the GenAI chatbot boom last year, the AI arms race is not slowing down, with CRM-giant Salesforce releasing a GenAI chatbot software of its own, Einstein Service Agent.

image of person gazing at the starry night sky | Microsoft Dynamics 365 Sales

CRM and Customer Experience

EY transforms global sales operation with Microsoft Dynamics 365 Sales

The EY organization has announced the launch of Microsoft Dynamics 365 Sales for EY teams across the globe, to establish more unified, customer-centric sales operations.

Human Capital Management

Tech Mahindra partners with Atento CRM in Latin America

Tech Mahindra partners with Atento for end-to-end business transformation solutions, leveraging GenAI-powered tech and nearshore CX capabilities for global clients.

Automation

Creatio partners with Synolia to automate CRM with no-code platform

Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom, and Synolia is an e-commerce agency that helps its clients to implement digital experience platforms.

image of Celonis building | Celonis:Next unveils product enhancements, investments and more

Celonis and Carahsoft to combat US government inefficiency

Carahsoft will help Celonis EMS to reach wider US Governments.