CRM

group of white-colored AI robots answering questions on a laptop | Salesforce AI chatbot release

Say goodbye to tedious tasks: Salesforce joins the AI chatbot arms race

Since the GenAI chatbot boom last year, the AI arms race is not slowing down, with CRM-giant Salesforce releasing a GenAI chatbot software of its own, Einstein Service Agent.

image of person gazing at the starry night sky | Microsoft Dynamics 365 Sales

CRM and Customer Experience

EY transforms global sales operation with Microsoft Dynamics 365 Sales

The EY organization has announced the launch of Microsoft Dynamics 365 Sales for EY teams across the globe, to establish more unified, customer-centric sales operations.

Human Capital Management

Tech Mahindra partners with Atento CRM in Latin America

Tech Mahindra partners with Atento for end-to-end business transformation solutions, leveraging GenAI-powered tech and nearshore CX capabilities for global clients.

image of computer screens | Accenture acquires Teamexpat and Intellera Consulting

Automation

Creatio partners with Synolia to automate CRM with no-code platform

Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom, and Synolia is an e-commerce agency that helps its clients to implement digital experience platforms.

image of Celonis building | Celonis:Next unveils product enhancements, investments and more

Celonis and Carahsoft to combat US government inefficiency

Carahsoft will help Celonis EMS to reach wider US Governments.