Retail and eCommerce

Business Process Management and Automation

Thai ERP Vendor Dynamics Motion Embeds Google Gemini in MotionERP, Cuts System Costs

Dynamics Motion has launched an AI-enhanced MotionERP integrated with Google Gemini, claiming to improve operational efficiencies by over 30% and reduce system costs by more than 3.5 times, positioning itself as a leader in Thailand's ERP market.

Analytics and AI

Oracle NetSuite Introduces NetSuite Next to Reimagine ERP with Embedded AI, Natural-Language Workflows

Oracle NetSuite's NetSuite Next update introduces conversational AI and agent-driven workflows within its ERP suite, enabling users to perform tasks through natural language prompts and intelligent automation, thereby simplifying operations and enhancing user accessibility.

Analytics and AI

Certinia Launches Winter ’26 Release for Improved Agentic AI, Workflow

Certinia's Winter '26 release leverages AI to enhance operational efficiency for services-centric organizations by automating project monitoring, streamlining sales-to-delivery processes and improving customer success management.

Analytics and AI

Cognizant and Microsoft Target the Last-Mile Problem in Enterprise AI

Cognizant and Microsoft have expanded their AI partnership to co-develop industry-specific solutions and integrate Microsoft's AI stack into Cognizant’s services, primarily benefiting sectors like financial services and healthcare, as they aim to enhance AI deployment and operational impacts through deeper collaboration and streamlined workflows.

Automation

Cloud ERP Takes Center Stage for Comic Publishers Confronting Creative, Operational, Market Pressures

Cloud ERP is becoming a crucial tool for comic book publishers by streamlining complex production, enhancing collaboration, improving distribution, and supporting financial management, thereby enabling them to meet rising consumer demands and navigate the challenges of digital transformation.

Governance, Risk, and Compliance

Vertex Expands Role in Oracle Cloud ERP Environments with Full-Scale, End-to-End Tax Automation, Compliance Platform

Vertex has enhanced its tax determination and compliance capabilities within Oracle Cloud ERP through a unified platform that supports global requirements, automates processes, and improves operational efficiency for over 1,700 mutual customers.

Analytics and AI

Cloud-Native Logistics, Multi-Agent AI Set Pace for Next-Gen Supply Chain Resilience

Monolithic supply chain systems pose vulnerabilities for global brands amid geopolitical uncertainties, while cloud-native platforms utilizing modular services, IoT integration, and AI-driven multi-agent coordination enhance resilience, efficiency, and data security.

Automation

ERP Lessons from Black Friday for Manufacturers, Retailers

Black Friday serves as a critical evaluation for ERP systems, revealing their capability for real-time operational control amid spikes in demand, and highlighting the need for strong data governance, operational visibility, and continuous analysis to enhance resilience and readiness for future challenges.

Automation

Rootstock’s Praxis Acquisition Ushers New Phase of Salesforce-Native Enterprise

Rootstock's acquisition of Praxis Solutions, bringing its founder Ohad Idan as VP of product, enhances its ERP strategy by integrating on-ground manufacturing expertise, driving advancements in seamless workflows and unified operational platforms.

Application Development and Integration

How Manufacturers Can Learn and Respond from ERP Stress Tests

ERP systems are evolving from traditional recordkeeping to proactive disruption management, focusing on real-time insights and modular architectures to enhance organizational resilience amid supply chain uncertainties.

Clinical Applications

Infor Expands AWS Partnership to Speed Cloud Adoption, Deliver Industry AI at Scale

Infor is enhancing its cloud and AI initiatives through a partnership with AWS, introducing new migration offerings and AI-driven ERP solutions while prioritizing compliance with regional data requirements.

ERP Strategy and Planning

Clorox ERP Modernization: Lessons from a Large-Scale Transition

Clorox's recent ERP system launch, while an ambitious, faced challenges including concerns over costs and a decline in sales during the transition, illustrating the complexities and disruptions inherent in large-scale ERP migrations.

Application Development and Integration

Nestlé Expanding ERP Solutions Using SAP S/4HANA

Nestlé is upgrading to SAP S/4HANA Cloud Private Edition aiming for greater agility, efficiency through AI and automation and a flexible cloud infrastructure for their global business processes.

Application Development and Integration

Epicor Propello | Built for Modern Retailers

Epicor Propello is a comprehensive cloud-based retail management solution tailored for both single and multi-store retailers, aiming to enhance operations, boost sales, and facilitate growth across various channels.

ERP Strategy and Planning

A Blueprint for Large-Scale SAP Transformation in Retail

Salling Group successfully modernized its extensive SAP environment by employing the SNP Bluefield approach, reducing data volume from 60 TB to 32 TB, and achieving a smooth migration to SAP S/4HANA with only 51 hours of operational disruption, highlighting the importance of strategic planning and centralized systems for large enterprises.

Financial Management

Breaking the 3-5 Year ERP Migration Trap: Why 24 Hour Fitness Didn’t Wait for Cloud Transformation

24 Hour Fitness successfully transformed its billing process from a six-day cycle to daily billing by implementing Zuora's monetization platform alongside its existing ERP systems, demonstrating that simultaneous modernization can enhance cash flow, innovate product offerings, and maintain integration flexibility during enterprise technology migrations.

Data and Data Management

Cutting Clean: How SNP Enabled Lulu Group’s IPO-Ready SAP Carve-Out in Record Time

Lulu Group International achieved a significant business transformation by successfully migrating 20% of its 6-terabyte SAP database from non-retail units in India, Egypt, and the UAE to new systems with minimal downtime, thanks to SNP SE's technology-driven approach, ahead of its IPO, setting the stage for future SAP S/4HANA migration.

Systems Administration

Gap Migrates from Oracle EBS to Oracle Cloud with Opkey’s Help

Gap, the largest specialty retailer in the U.S., used Opkey to migrate from Oracle EBS to Oracle Cloud, saving $900K on testing costs and completing the implementation 3 months ahead of deadline. Opkey's automated testing and collaboration tools ensured efficient testing and reduced application downtime risk by 92%.

Business Process Management and Automation

Modernizing Mission-Driven Retail

Goodwill Industries of Northwest Ohio transformed its retail operations by implementing the cloud-native Epicor Propello POS system, which enhanced efficiency, increased customer engagement and donations, and improved employee satisfaction, ultimately driving greater social impact.

Analytics and AI

Leveling Up with Automation: How Lifetime Products Empowered its Workforce with Microsoft Dynamics 365

Lifetime Products successfully modernized its ERP system by adopting Microsoft Dynamics 365, enabling enhanced operational efficiency and employee development through automation and a collaborative workforce strategy that reallocates resources towards higher-value tasks.

ERP Strategy and Planning

From Checkout to Connected Commerce: How TCS is Modernizing Retail Tech and Operations

Tata Consultancy Services (TCS) distinguishes itself in the retail sector by combining deep domain expertise with proprietary technologies and outcome-based delivery models, exemplified by its successful long-term partnership with Coop Denmark, focusing on continuous value realization post-ERP implementation through innovative solutions like AI-driven Optumera™ and OmniStore™, while prioritizing strategic partnerships over volume sales.

Cloud Platform and Technology

Clive Coffee

Clive Coffee enhanced its online sales and customer experience by implementing Acumatica Cloud ERP, which integrated their operations, improved financial reporting, and allowed for faster shipping, all while avoiding the need for additional staff.

Digital Commerce

Odoo launches Shopee connector to boost omnichannel commerce in Asia

Odoo has introduced the official Shopee Connector to its users across Asia. This integration with Shopee, Southeast Asia’s largest e-commerce platform, can allow businesses to synchronize and manage Shopee orders directly through Odoo, streamlining e-commerce operations for its 6 million...

Google to Acquire Wiz for $32 Billion in Cloud Security Push

Digital Commerce

Wayfair and Google Cloud Expand Partnership to Transform Online Retail with Gemini

Wayfair has expanded its partnership with Google Cloud to enhance its product catalog and employee collaboration using AI technologies, resulting in significant efficiency improvements, cost savings, and a better shopping experience.

Supply Chain Management

Navigating the retail industry’s evolving supply chain landscape

In a rapidly evolving market, businesses must optimize their supply chains and adopt omnichannel strategies to meet shifting consumer demands while enhancing customer experience through improved inventory management and real-time visibility.

Enterprise Architecture

SUSE gives retail the Edge with new suite

SUSE has unveiled updates to its SUSE Edge solutions, including SUSE Edge 3.2 and SUSE Edge Suite, designed to enhance operational efficiency, security, and innovation for retailers, showcased at NRF 2025 with features like real-time fraud detection and zero touch deployment.

Supply Chain Management

Walmart and IBM accelerate last-mile delivery in new collaboration

Walmart GoLocal has partnered with IBM to integrate its last-mile delivery services into IBM Sterling Order Management, providing retailers with enhanced delivery solutions and streamlined operational workflows.

Cloud Platform and Technology

Oracle brings “Xstore Factor” to retail in 2025

Oracle has launched an enhanced version of Xstore Point of Service, featuring a redesigned architecture and a mobile-friendly interface, enabling retailers to streamline operations and improve customer experiences through intuitive workflows and advanced data processing capabilities.

Business Process Management and Automation

Transforming Customer Service: A Retailer’s Success with Inetum – 98% Call Deflection Achieved

Inetum UK has significantly improved a multinational retailer's Service Management system by replacing an outdated tool with the ServiceNow platform, resulting in 98% call deflection, enhanced user experience, and streamlined operations, thereby solidifying Inetum's role as a key partner in the retailer's digital transformation journey.

CRM and Customer Experience

SAP launches loyalty management solution to strengthen retailer-customer relationships

Announced at Retail’s Big Show, the flagship industry event hosted by the National Retail Federation, SAP announced a new loyalty management solution aimed at retailers and consumer packaged goods companies, which is due to be released H2 of 2025. This...

CRM and Customer Experience

AI-driven shopping experience: Salesforce unveils AI innovations

Salesforce has launched two AI innovations, Agentforce for Retail and Retail Cloud with Modern POS, designed to enhance retailer efficiency, automate tasks, and provide a personalized shopping experience by unifying online and offline data while leveraging AI-driven tools.