Retail and eCommerce

Cloud Platform and Technology
Clive Coffee
Clive Coffee enhanced its online sales and customer experience by implementing Acumatica Cloud ERP, which integrated their operations, improved financial reporting, and allowed for faster shipping, all while avoiding the need for additional staff.
shopping center seen from a top floor
Digital Commerce
Odoo launches Shopee connector to boost omnichannel commerce in Asia
Odoo has introduced the official Shopee Connector to its users across Asia. This integration with Shopee, Southeast Asia’s largest e-commerce platform, can allow businesses to synchronize and manage Shopee orders directly through Odoo, streamlining e-commerce operations for its 6 million...
Google to Acquire Wiz for $32 Billion in Cloud Security Push
Digital Commerce
Wayfair and Google Cloud Expand Partnership to Transform Online Retail with Gemini
Wayfair has expanded its partnership with Google Cloud to enhance its product catalog and employee collaboration using AI technologies, resulting in significant efficiency improvements, cost savings, and a better shopping experience.
Fujitsu supply chain
Supply Chain Management
Navigating the retail industry’s evolving supply chain landscape
In a rapidly evolving market, businesses must optimize their supply chains and adopt omnichannel strategies to meet shifting consumer demands while enhancing customer experience through improved inventory management and real-time visibility.
Enterprise Architecture
SUSE gives retail the Edge with new suite
SUSE has unveiled updates to its SUSE Edge solutions, including SUSE Edge 3.2 and SUSE Edge Suite, designed to enhance operational efficiency, security, and innovation for retailers, showcased at NRF 2025 with features like real-time fraud detection and zero touch deployment.
Supply Chain Management
Walmart and IBM accelerate last-mile delivery in new collaboration
Walmart GoLocal has partnered with IBM to integrate its last-mile delivery services into IBM Sterling Order Management, providing retailers with enhanced delivery solutions and streamlined operational workflows.
Cloud Platform and Technology
Oracle brings “Xstore Factor” to retail in 2025
Oracle has launched an enhanced version of Xstore Point of Service, featuring a redesigned architecture and a mobile-friendly interface, enabling retailers to streamline operations and improve customer experiences through intuitive workflows and advanced data processing capabilities.
Inetum retail case study
Business Process Management and Automation
Transforming Customer Service: A Retailer’s Success with Inetum – 98% Call Deflection Achieved
Inetum UK has significantly improved a multinational retailer's Service Management system by replacing an outdated tool with the ServiceNow platform, resulting in 98% call deflection, enhanced user experience, and streamlined operations, thereby solidifying Inetum's role as a key partner in the retailer's digital transformation journey.
image of people shopping in Tokyo, Japan | loyalty management solution
CRM and Customer Experience
SAP launches loyalty management solution to strengthen retailer-customer relationships
Announced at Retail’s Big Show, the flagship industry event hosted by the National Retail Federation, SAP announced a new loyalty management solution aimed at retailers and consumer packaged goods companies, which is due to be released H2 of 2025. This...
image of new Salesforce AI innovations
CRM and Customer Experience
AI-driven shopping experience: Salesforce unveils AI innovations
Salesforce has launched two AI innovations, Agentforce for Retail and Retail Cloud with Modern POS, designed to enhance retailer efficiency, automate tasks, and provide a personalized shopping experience by unifying online and offline data while leveraging AI-driven tools.
Analytics and AI
Google Cloud announces new retail solutions ahead of NRF 2025
Google Cloud has unveiled AI advancements for retailers through Google Agentspace, enhancing workforce productivity, improving product discovery with Vertex AI Search, and enabling connected store solutions ahead of NRF 2025 to tackle industry challenges.
a woman looking at furniture samples close to a male shop assistant | AZN retailer chooses Coveo for AI-enhanced customer experience, underpinned by SAP
Analytics and AI
AZN retailer chooses Coveo for SAP-flavored, AI-enhanced customer experience
AI platform Coveo has announced a collaboration with Freedom Furniture, with Coveo's AI Platform to improve product discovery.
Analytics and AI
Realizing AI in Retail
Carrefour Belgium's CTO on the future of retail with AI and ML.
Analytics and AI
AWS walks into The O2 with Just Walk Out tech
Amazon's Just Walk Out technology, showcased in London's The O2, exemplifies the shift from traditional retail checkouts to frictionless shopping experiences enabled by AWS, allowing venues to efficiently serve large crowds while gathering valuable consumer data.
image of indoors Oracle HQ | NVIDIA AI Enterprise
Application Development and Integration
Oracle delivers new capabilities in SCM to help optimize supply chains
Oracle has introduced new capabilities in Oracle Fusion Cloud Supply Chain to help organizations increase efficiency in supply chains.
a splash of blue and red colours on a black background | Bricorama and Accenture paint the town red with shopping assistant
Analytics and AI
Accenture and Bricorama paint the town red with shopping assistant
Accenture and French home improvement retailer, Bricorama, have collaborated to develop ‘pAInt,’ a generative AI-powered shopping assistant.
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