Retail and eCommerce

Oracle NetSuite Introduces NetSuite Next to Reimagine ERP with Embedded AI, Natural-Language Workflows
Oracle NetSuite's NetSuite Next update introduces conversational AI and agent-driven workflows within its ERP suite, enabling users to perform tasks through natural language prompts and intelligent automation, thereby simplifying operations and enhancing user accessibility.
Certinia Launches Winter ’26 Release for Improved Agentic AI, Workflow
Certinia's Winter '26 release leverages AI to enhance operational efficiency for services-centric organizations by automating project monitoring, streamlining sales-to-delivery processes and improving customer success management.
Cognizant AI
Cognizant and Microsoft Target the Last-Mile Problem in Enterprise AI
Cognizant and Microsoft have expanded their AI partnership to co-develop industry-specific solutions and integrate Microsoft's AI stack into Cognizant’s services, primarily benefiting sectors like financial services and healthcare, as they aim to enhance AI deployment and operational impacts through deeper collaboration and streamlined workflows.
Cloud ERP Takes Center Stage for Comic Publishers Confronting Creative, Operational, Market Pressures
Cloud ERP is becoming a crucial tool for comic book publishers by streamlining complex production, enhancing collaboration, improving distribution, and supporting financial management, thereby enabling them to meet rising consumer demands and navigate the challenges of digital transformation.
insightsoftware
Vertex Expands Role in Oracle Cloud ERP Environments with Full-Scale, End-to-End Tax Automation, Compliance Platform
Vertex has enhanced its tax determination and compliance capabilities within Oracle Cloud ERP through a unified platform that supports global requirements, automates processes, and improves operational efficiency for over 1,700 mutual customers.
Cloud-Native Logistics, Multi-Agent AI Set Pace for Next-Gen Supply Chain Resilience
Monolithic supply chain systems pose vulnerabilities for global brands amid geopolitical uncertainties, while cloud-native platforms utilizing modular services, IoT integration, and AI-driven multi-agent coordination enhance resilience, efficiency, and data security.
ERP Lessons from Black Friday for Manufacturers, Retailers
Black Friday serves as a critical evaluation for ERP systems, revealing their capability for real-time operational control amid spikes in demand, and highlighting the need for strong data governance, operational visibility, and continuous analysis to enhance resilience and readiness for future challenges.
Taming Landed Costs
Rootstock’s Praxis Acquisition Ushers New Phase of Salesforce-Native Enterprise
Rootstock's acquisition of Praxis Solutions, bringing its founder Ohad Idan as VP of product, enhances its ERP strategy by integrating on-ground manufacturing expertise, driving advancements in seamless workflows and unified operational platforms.
How Manufacturers Can Learn and Respond from ERP Stress Tests
ERP systems are evolving from traditional recordkeeping to proactive disruption management, focusing on real-time insights and modular architectures to enhance organizational resilience amid supply chain uncertainties.
Infor Expands AWS Partnership to Speed Cloud Adoption, Deliver Industry AI at Scale
Infor is enhancing its cloud and AI initiatives through a partnership with AWS, introducing new migration offerings and AI-driven ERP solutions while prioritizing compliance with regional data requirements.
Clorox ERP
Clorox ERP Modernization: Lessons from a Large-Scale Transition
Clorox's recent ERP system launch, while an ambitious, faced challenges including concerns over costs and a decline in sales during the transition, illustrating the complexities and disruptions inherent in large-scale ERP migrations.
SAP Sovereign Cloud
Nestlé Expanding ERP Solutions Using SAP S/4HANA
Nestlé is upgrading to SAP S/4HANA Cloud Private Edition aiming for greater agility, efficiency through AI and automation and a flexible cloud infrastructure for their global business processes.
Epicor Propello | Built for Modern Retailers
Epicor Propello is a comprehensive cloud-based retail management solution tailored for both single and multi-store retailers, aiming to enhance operations, boost sales, and facilitate growth across various channels.
SAP Transformation and SNP
A Blueprint for Large-Scale SAP Transformation in Retail
Salling Group successfully modernized its extensive SAP environment by employing the SNP Bluefield approach, reducing data volume from 60 TB to 32 TB, and achieving a smooth migration to SAP S/4HANA with only 51 hours of operational disruption, highlighting the importance of strategic planning and centralized systems for large enterprises.
Zuora and AI Pricing
Breaking the 3-5 Year ERP Migration Trap: Why 24 Hour Fitness Didn’t Wait for Cloud Transformation
24 Hour Fitness successfully transformed its billing process from a six-day cycle to daily billing by implementing Zuora's monetization platform alongside its existing ERP systems, demonstrating that simultaneous modernization can enhance cash flow, innovate product offerings, and maintain integration flexibility during enterprise technology migrations.
Cutting Clean: How SNP Enabled Lulu Group’s IPO-Ready SAP Carve-Out in Record Time
Lulu Group International achieved a significant business transformation by successfully migrating 20% of its 6-terabyte SAP database from non-retail units in India, Egypt, and the UAE to new systems with minimal downtime, thanks to SNP SE's technology-driven approach, ahead of its IPO, setting the stage for future SAP S/4HANA migration.
Gap Migrates from Oracle EBS to Oracle Cloud with Opkey’s Help
Gap, the largest specialty retailer in the U.S., used Opkey to migrate from Oracle EBS to Oracle Cloud, saving $900K on testing costs and completing the implementation 3 months ahead of deadline. Opkey's automated testing and collaboration tools ensured efficient testing and reduced application downtime risk by 92%.
Modernizing Mission Driven Retail with Epicor
Modernizing Mission-Driven Retail
Goodwill Industries of Northwest Ohio transformed its retail operations by implementing the cloud-native Epicor Propello POS system, which enhanced efficiency, increased customer engagement and donations, and improved employee satisfaction, ultimately driving greater social impact.
AP Automation
Leveling Up with Automation: How Lifetime Products Empowered its Workforce with Microsoft Dynamics 365
Lifetime Products successfully modernized its ERP system by adopting Microsoft Dynamics 365, enabling enhanced operational efficiency and employee development through automation and a collaborative workforce strategy that reallocates resources towards higher-value tasks.
From Checkout to Connected Commerce: How TCS is Modernizing Retail Tech and Operations
Tata Consultancy Services (TCS) distinguishes itself in the retail sector by combining deep domain expertise with proprietary technologies and outcome-based delivery models, exemplified by its successful long-term partnership with Coop Denmark, focusing on continuous value realization post-ERP implementation through innovative solutions like AI-driven Optumeraâ„¢ and OmniStoreâ„¢, while prioritizing strategic partnerships over volume sales.
Clive Coffee
Clive Coffee enhanced its online sales and customer experience by implementing Acumatica Cloud ERP, which integrated their operations, improved financial reporting, and allowed for faster shipping, all while avoiding the need for additional staff.
shopping center seen from a top floor
Odoo launches Shopee connector to boost omnichannel commerce in Asia
Odoo has introduced the official Shopee Connector to its users across Asia. This integration with Shopee, Southeast Asia’s largest e-commerce platform, can allow businesses to synchronize and manage Shopee orders directly through Odoo, streamlining e-commerce operations for its 6 million...
Google to Acquire Wiz for $32 Billion in Cloud Security Push
Wayfair and Google Cloud Expand Partnership to Transform Online Retail with Gemini
Wayfair has expanded its partnership with Google Cloud to enhance its product catalog and employee collaboration using AI technologies, resulting in significant efficiency improvements, cost savings, and a better shopping experience.
SAP Transformation and SNP
Navigating the retail industry’s evolving supply chain landscape
In a rapidly evolving market, businesses must optimize their supply chains and adopt omnichannel strategies to meet shifting consumer demands while enhancing customer experience through improved inventory management and real-time visibility.
SUSE gives retail the Edge with new suite
SUSE has unveiled updates to its SUSE Edge solutions, including SUSE Edge 3.2 and SUSE Edge Suite, designed to enhance operational efficiency, security, and innovation for retailers, showcased at NRF 2025 with features like real-time fraud detection and zero touch deployment.
Walmart and IBM accelerate last-mile delivery in new collaboration
Walmart GoLocal has partnered with IBM to integrate its last-mile delivery services into IBM Sterling Order Management, providing retailers with enhanced delivery solutions and streamlined operational workflows.
Oracle brings “Xstore Factor” to retail in 2025
Oracle has launched an enhanced version of Xstore Point of Service, featuring a redesigned architecture and a mobile-friendly interface, enabling retailers to streamline operations and improve customer experiences through intuitive workflows and advanced data processing capabilities.
Transforming Customer Service: A Retailer’s Success with Inetum – 98% Call Deflection Achieved
Inetum UK has significantly improved a multinational retailer's Service Management system by replacing an outdated tool with the ServiceNow platform, resulting in 98% call deflection, enhanced user experience, and streamlined operations, thereby solidifying Inetum's role as a key partner in the retailer's digital transformation journey.
image of people shopping in Tokyo, Japan | loyalty management solution
SAP launches loyalty management solution to strengthen retailer-customer relationships
Announced at Retail’s Big Show, the flagship industry event hosted by the National Retail Federation, SAP announced a new loyalty management solution aimed at retailers and consumer packaged goods companies, which is due to be released H2 of 2025. This...
image of new Salesforce AI innovations
AI-driven shopping experience: Salesforce unveils AI innovations
Salesforce has launched two AI innovations, Agentforce for Retail and Retail Cloud with Modern POS, designed to enhance retailer efficiency, automate tasks, and provide a personalized shopping experience by unifying online and offline data while leveraging AI-driven tools.