ServiceNow

How Inetum’s BOS2 Win Signals a New Era for UK Public Sector Tech

The UK's civil service faces a digital skills gap with only 4.5% of its workforce in tech roles, presenting a significant opportunity for private sector innovation, exemplified by Inetum's strategic entry into the BOS2 procurement framework, which allows access to robust SaaS solutions that could transform public sector services amid rising demand for digital transformation.

Analytics and AI

Inetum Earns ISG “Rising Star,” Launches ServiceNow Agentic AI Center

Inetum's ServiceNow practice has achieved ISG 'Rising Star' recognition and launched an Agentic AI Center of Excellence, marking significant advancements in enterprise technology that highlight the increasing integration of intelligent, autonomous capabilities in the ERP landscape.

UK Businesses Gear Up for Significant AI Investment in 2025

Analytics and AI

NewRocket Launches Flightpath.AI at Knowledge 2025 to Accelerate Applied AI Adoption on ServiceNow

NewRocket has launched Flightpath.AI, a four-week program aimed at transforming generative and agentic AI concepts into practical solutions on the ServiceNow platform, enabling businesses to test AI applications and develop prototypes that demonstrate real-world outcomes.

ERP Strategy and Planning

Unlocking Digital Impact: Inetum Redefines Transformation Through Platform Ecosystems and AI Innovation

Inetum, under the leadership of Kathy Quashie and Hemant Lamba, positions itself as a trustworthy partner in digital transformation for European clients by leveraging a platform-based strategy, deep client intimacy, industry-specific solutions, and a focus on AI readiness to deliver tangible business outcomes.

A wide angle view of an NTT DATA building, taken on an evening | NTT Sapphire

ERP Strategy and Planning

NTT DATA Business Solutions Positions for the Platform Era: SAP, ServiceNow, and the New Face of Enterprise Transformation

NTT DATA Business Solutions is uniquely positioned to bridge SAP and ServiceNow through a pragmatic transformation framework that emphasizes customer proximity, platform integration, and outcome-driven innovation, making it a top-tier partner for organizations seeking comprehensive business transformation.

ServiceNow and NTT DATA Business Solutions

Service Management

Ensuring Your ServiceNow Platform is Fit4Future

To maximize the potential of their ServiceNow platform, organizations should utilize NTT DATA Business Solutions' Fit4Future assessment services, which provide comprehensive evaluations and actionable roadmaps for optimizing IT Service Operations, including incident management, change management, and request fulfillment.

Analytics and AI

ServiceNow Acquires Logik.ai to Supercharge AI-Powered CRM Capabilities

ServiceNow has agreed to acquire Logik.ai to enhance its CRM and Sales Order Management capabilities, aiming to streamline sales processes through AI-powered solutions for complex product configurations, thus positioning itself as a serious competitor in the evolving $80+ billion CRM market.

Analytics and AI

Empowering Your Business with AI: Key Features in ServiceNow’s Yokohama Release

The Yokohama release of ServiceNow introduces innovative AI features, including an AI Governance Module for secure deployment, Now Assist for ATF and eBook Generation to boost operational efficiency, and Spoke Generation along with Table Summarization to enhance integration and data insights, thereby empowering business technology decision-makers to optimize their AI initiatives.

Analytics and AI

The Future of Digital Transformation

Insights from Intetum UK CEO Kathy Quashie

Nextworld secures $65M funding to accelerate AI-driven ERP innovation

Analytics and AI

ServiceNow unveils AI agents for telecom

ServiceNow has launched AI agents tailored for the telecom industry, leveraging NVIDIA AI software to automate labor-intensive workflows in customer service and network operations, thus optimizing efficiency and customer satisfaction while facilitating better decision-making through a centralized orchestration system.

image of Bill McDermott at event | ServiceNow Now Assist

Manufacturing Systems and Automation

ServiceNow Expands AI-Powered Manufacturing Solutions with Quality 360 Acquisition

ServiceNow has acquired Advania's AI-powered quality management solution, Quality 360, to enhance its Manufacturing Commercial Operations platform, enabling manufacturers to improve quality control and operational efficiency amidst rising industry challenges.

ERP Strategy and Planning

How Deloitte and ServiceNow’s 2025 Workflow Automation Outlook Guides ERP Users

Deloitte and ServiceNow's fourth annual 'Workflow Automation Outlook' emphasizes the necessity for organizations to adopt tailored, industry-specific automation and AI solutions across all functions to enhance competitiveness, streamline operations, and foster a culture of continuous innovation.

CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success

Analytics and AI

ServiceNow and Google Cloud Expand Partnership to Deliver AI-powered Tools to Millions of Users

ServiceNow and Google Cloud have expanded their partnership to integrate ServiceNow's platform and workflows with Google Cloud, enabling AI-driven transformation across enterprise technology, enhancing data accessibility and workflows, with new AI-powered solutions set to launch by 2025.

Business Process Management and Automation

Transforming Customer Service: A Retailer’s Success with Inetum – 98% Call Deflection Achieved

Inetum UK has significantly improved a multinational retailer's Service Management system by replacing an outdated tool with the ServiceNow platform, resulting in 98% call deflection, enhanced user experience, and streamlined operations, thereby solidifying Inetum's role as a key partner in the retailer's digital transformation journey.

Analytics and AI

New NVIDIA AI Models empower – and redefine – SAP, ServiceNow as agentic leaders

At CES 2025, NVIDIA introduced the Llama Nemotron family of open language models designed to enhance Agentic AI deployment, with SAP and ServiceNow among the first to leverage these models for improving business processes across various industries including customer support and supply chain management.

low angle photo of high-rise buildings in London | NewRocket appointment of new CEO

Business Process Management and Automation

NewRocket names Harsha Kumar as CEO

NewRocket has appointed Harsha Kumar as CEO, succeeding Gary DiOrio, with Kumar bringing extensive experience from Prodapt and Virtusa to enhance NewRocket's position in the ServiceNow ecosystem.

Oracle Unveils AI Agent Studio for Fusion Cloud Applications

Cloud Platform and Technology

ServiceNow and AWS expand collaboration for AI transformation

ServiceNow and AWS have announced the expansion of their collaboration with new capabilities to accelerate AI business transformation.

Human Capital Management

Happy workforce – happy business: How to streamline HRSD in seven months with Inetum

Facing challenges in HR service delivery and overwhelmed managers, Manchester Airport Group partnered with Inetum to implement a streamlined HR case management process, resulting in improved onboarding and efficiency within seven months.

low angle photo of three high rise buildings in London with blue sky and clouds peaking from above | Rimini Street and ServiceNow partnership announcement

Cloud Platform and Technology

ServiceNow and Rimini Street partner to unlock value with new enterprise software model

ServiceNow and Rimini Street have expanded their partnership to introduce a new enterprise software model that aims to enhance innovation and maximize ROI on existing ERP systems through improved user experiences and AI-driven productivity, while alleviating IT burdens.

a jet flying into the dark blue sky leaving a trail of smoke | NewRocket support for GRC solutions implementation and streamlining

Governance, Risk, and Compliance

All aboard! Reach for the stars in your GRC success

A Fortune 500 fintech company improved its governance, risk and compliance processes by partnering with NewRocket to implement ServiceNow's Vendor Risk Management Application, streamlining vendor management and reducing audit costs across its portfolio of over 7,000 vendors.

A Streamlined Approach to Custom Gen AI Models with NTT DATA Business Solutions

Analytics and AI

ServiceNow Xanadu brings AI Agents to Now Platform in the ‘biggest AI release to-date’

ServiceNow plans to integrate Agentic AI into its platform, introducing Now Assist Skill Kit to enable customers to create and deploy custom GenAI skills, with the first AI agents for Customer Service and IT Service Management expected to improve efficiency and workflow management across various industries starting this November.

Human Capital Management

How portal upgrades can transform the world of work

How Baker Hughes and NewRocket found a solution to multiple, single-department portals built on various ServiceNow platforms.

Inetum Sharpens Regional Focus with Simplified Structure

Application Development and Integration

Maximizing the value of Service Ops: What is it and why should you care?

Inetum, a leader in ServiceNow solutions, talks Service Ops in their latest podcast series, ‘The FlowDown.'

image of archway of Canterbury Cathedral, Canterbury, United Kingdom | Thermo Fisher

Application Development and Integration

Thermo Fisher streamlines business processes with tailored HR portal

One company looking to enhance its HR department was Thermo Fisher Scientific, an American provisioner of scientific instrumentation, reagents, consumables and software.

image of ta Monica beach with palm trees in the evening | Santa Monica and NewRocket

CRM and Customer Experience

Santa Monica City bridges the gap between service and citizen

When it comes to customer experience and ease of accessibility, ServiceNow’s platform can help to bridge the gap between user and service, or in the instance of Santa Monica City, bridge the gap between service and citizen.

A homeless camp showing three different tents strung together | NewRocket ServiceNow

Data and Data Management

How municipal services can leverage ERP tech to improve outreach efforts

The City of Reno wanted to update its outreach program with technology that would be able to monitor and collate data from several different sources. NewRocket and ServiceNow teamed up to create DROPS, an app that enhances the abilities of outreach workers.

Human Capital Management

Upgrade Your Service Portal to ServiceNow Employee Center

In this video from NewRocket you will learn how to upgrade your Service Portal to Employee Center. I’ll also compare some of the differences between Employee Center and Employee Center Pro, as well as showing some example portals built on top of Employee Center.

Application Development and Integration

NewRocket’s Advisory Engagement

In order to maximize the value of ServiceNow, NewRocket’s FlightPath advisory engagement will ensure you have a thoughtful plan, that maps to clear business outcomes.

Analytics and AI

Is your business ready for the AI revolution?

Start on your AI journey equipped with our comprehensive AI Readiness Checklist from NewRocket, designed to pinpoint the essential elements your organization needs to address for optimal results.

Application Development and Integration

Unlocking Full Potential of Your ServiceNow Platform

Learn how to unlock the full potential of your ServiceNow platform, decode your platform issues, and simplify the process.

Select Accelerating Digital Impact: Inetum and SAP Drive Future-Ready Transformation Accelerating Digital Impact: Inetum and SAP Drive Future-Ready Transformation

Service Management

A simplified Service Operations experience from Inetum

Whether it’s something like a quick efficiency boost to some processes or a comprehensive top-to-bottom overhaul of your company systems; with the right advice and managed support, you can elevate your ServiceNow solutions to achieve greater profitability and maximize efficiency.