ServiceNow

a jet flying into the dark blue sky leaving a trail of smoke | NewRocket support for GRC solutions implementation and streamlining

All aboard! Reach for the stars in your GRC success

A Fortune 500 fintech company improved its governance, risk and compliance processes by partnering with NewRocket to implement ServiceNow's Vendor Risk Management Application, streamlining vendor management and reducing audit costs across its portfolio of over 7,000 vendors.

photo of a keyboard in front of the black background with an "AI" button on it | ServiceNow AI

Analytics and AI

ServiceNow Xanadu brings AI Agents to Now Platform in the ‘biggest AI release to-date’

ServiceNow plans to integrate Agentic AI into its platform, introducing Now Assist Skill Kit to enable customers to create and deploy custom GenAI skills, with the first AI agents for Customer Service and IT Service Management expected to improve efficiency and workflow management across various industries starting this November.

Human Capital Management

How portal upgrades can transform the world of work

How Baker Hughes and NewRocket found a solution to multiple, single-department portals built on various ServiceNow platforms.

Application Development and Integration

Maximizing the value of Service Ops: What is it and why should you care?

Inetum, a leader in ServiceNow solutions, talks Service Ops in their latest podcast series, ‘The FlowDown.'

image of archway of Canterbury Cathedral, Canterbury, United Kingdom | Thermo Fisher

Application Development and Integration

Thermo Fisher streamlines business processes with tailored HR portal

One company looking to enhance its HR department was Thermo Fisher Scientific, an American provisioner of scientific instrumentation, reagents, consumables and software.

image of ta Monica beach with palm trees in the evening | Santa Monica and NewRocket

CRM and Customer Experience

Santa Monica City bridges the gap between service and citizen

When it comes to customer experience and ease of accessibility, ServiceNow’s platform can help to bridge the gap between user and service, or in the instance of Santa Monica City, bridge the gap between service and citizen.

A homeless camp showing three different tents strung together | NewRocket ServiceNow

Data and Data Management

How municipal services can leverage ERP tech to improve outreach efforts

The City of Reno wanted to update its outreach program with technology that would be able to monitor and collate data from several different sources. NewRocket and ServiceNow teamed up to create DROPS, an app that enhances the abilities of outreach workers.

Human Capital Management

Upgrade Your Service Portal to ServiceNow Employee Center

In this video from NewRocket you will learn how to upgrade your Service Portal to Employee Center. I’ll also compare some of the differences between Employee Center and Employee Center Pro, as well as showing some example portals built on top of Employee Center.

Application Development and Integration

NewRocket’s Advisory Engagement

In order to maximize the value of ServiceNow, NewRocket’s FlightPath advisory engagement will ensure you have a thoughtful plan, that maps to clear business outcomes.

Analytics and AI

Is your business ready for the AI revolution?

Start on your AI journey equipped with our comprehensive AI Readiness Checklist from NewRocket, designed to pinpoint the essential elements your organization needs to address for optimal results.

Application Development and Integration

Unlocking Full Potential of Your ServiceNow Platform

Learn how to unlock the full potential of your ServiceNow platform, decode your platform issues, and simplify the process.

Service Management

A simplified Service Operations experience from Inetum

Whether it’s something like a quick efficiency boost to some processes or a comprehensive top-to-bottom overhaul of your company systems; with the right advice and managed support, you can elevate your ServiceNow solutions to achieve greater profitability and maximize efficiency.

Application Development and Integration

The FlowDown Episode 1: Service Operations – What can AI and Automation do for me?

The FlowDown Podcast Series is a podcast series that talks about service operations in the real world. In this episode, the hosts talk about what service operations is and what it can do for organizations. They also talk about the challenges that organizations face in implementing service operations.

graphic of a person looking through a telescope | A look to the future Technology 2024

Cloud Platform and Technology

A look to the future: Technology predictions in 2024

What will 2024 bring? After the year of the GenAI boom, here are the experts’ enterprise technology predictions for 2024 and beyond.

Application Development and Integration

Crossing the digital divide in the public sector

ServiceNow’s Dr Raj Iyer tells all on public sector passions, challenges and what cloud technology can do for governments and citizens now.

Cloud Platform and Technology

ServiceNow announces updates to Now platform in Washington DC release

ServiceNow's new update to its Now platform enhances automation and customer experience, leveraging generative AI for efficient workflows.

people attending the MWC conference in Barcelona, Spain

Application Development and Integration

MWC ‘24 update: Red Hat, NTT, Tech Mahindra, ServiceNow and Lenovo

At the Mobile World Congress (MWC) event in Barcelona, Spain, Red Hat, NTT, Tech Mahindra, ServiceNow and Lenovo announced fresh innovations.

Analytics and AI

ServiceNow meets generative AI: The dynamic duo for your ITSM evolution

Read the article by Inetum to learn how ServiceNow has taken the plunge to infuse its top-notch ITSM product suite with cutting-edge Generative AI technology, to help customers get further cost-savings and productivity enhancements.

Application Development and Integration

ESG management simplified: How ServiceNow gets the job done

The ESG framework isn’t just about portraying a rosy image of your organization, it is also the compass to guide you through the ever-changing business landscape and steer your ship in the right direction. Learn how Inetum can help with your ServiceNow ESG Management starting from the basics.

Governance, Risk, and Compliance

Decoding DORA: How can ServiceNow help?

Read the guide by Unifii to help you navigate the DORA framework to ensure your organization is prepared.

Business Process Management and Automation

How Inetum’s platform management can get you more with less cost

Read the article by Inetum to learn how they can help keep your platform in good hands and focus on growing your business.

Cloud Platform and Technology

Ligentia becomes newest member of the ServiceNow partner program

Ligentia joins Servicenow's partner program to enhance supply chain operations, finance and logistics through digital transformation, leveraging expertise and technology.

CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success

Cloud Platform and Technology

ServiceNow’s Q4 signals “rock solid and growing core business” in new era

ServiceNow's fourth quarter results exceeded guidance across all Q4 2023 topline growth and profitability metrics.

Automation

ServiceNow to acquire UltimateSuite to enhance its Now platform

ServiceNow has announced the acquisition of UltimateSuite to enhance process mining and intelligent automation across its Now Platform.

Analytics and AI

ServiceNow goes all in on AI

Paul Esherwood meets with Bill McDermott for an update on ServiceNow's AI focus and the mission to become the defining enterprise software company of the twenty-first century.

Analytics and AI

IBM and Meta launch AI Alliance with over 50 collaborators

IBM and Meta have announced the launch of an AI Alliance aimed at creating opportunities to shape the evolution of AI.

Analytics and AI

ServiceNow and AWS team up for AI business applications

ServiceNow has announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS), including business applications.

typewriter in black and white | ERP Today’s weekly hotlist: 23-27 October

Analytics and AI

ERP Today’s weekly hotlist: 13-17 November

We’re bringing you ERP Today’s weekly hotlist, featuring our top news picks from the week of 13-17 November.

image of Bill McDermott at event | ServiceNow Now Assist

Analytics and AI

ServiceNow expands Now Assist GenAI portfolio with enhancements

ServiceNow has announced a major expansion to its Now Assist GenAI portfolio with new capabilities to transform experiences and increase productivity.

A classroom of middle-school children listening intently to a male teacher, standing at the front of the class | ServiceNow digital education

Cloud Platform and Technology

ServiceNow research: UK workforce agrees on mandatory digital education

New research from ServiceNow has found that 54 percent of UK office workers feel their formal education didn't adequately prepare them for working life.

Application Development and Integration

A Virtual Win: Why SAP Integration is Vital for ServiceNow

Bringing seamlessness and common sense to SAP and ServiceNow users is key to freeing-up IT skills, driving transformation and creating real business value.