ServiceNow

ServiceNow’s Q2 Results Show AI Governance Is Becoming a Buying Trigger

ServiceNow reported stronger-than-expected Q2 2026 results with subscription revenues reaching $3.88 billion, driven by a significant increase in its AI business crossing over $1 billion in annual contract value, and raised its full-year revenue outlook while emphasizing the importance of AI governance for enterprise software.

Security

July Patch Day Gave an AI Wake-Up Call from Microsoft, ServiceNow, and SAP

July's record-breaking patch cycle from Microsoft, ServiceNow, and SAP highlights a new reality for enterprise security teams. AI is accelerating vulnerability discovery, shrinking remediation windows, and expanding the attack surface across ERP systems, cloud platforms, identity infrastructure, and business-critical workflows.

Enterprise AI sprawl and invisible AI governance concept

Analytics and AI

The AI Bill Is Bad, But Not Knowing What Is Running May Be Worse

Enterprises are learning the biggest AI bill is not tokens but invisible AI they cannot see, govern, or measure. This article explains how ERP and IT leaders can bring AI agents, tools, and workflows under real governance before sprawl, risk, and cost spiral out of control.

Security

ServiceNow and Accenture Are Going After Cyber Risk’s Legacy Platform Problem

ServiceNow and Accenture have launched a joint AI-powered offering to help enterprises migrate from legacy cybersecurity and risk platforms to integrated managed services on the ServiceNow AI Platform, combining agentic AI with risk management, GRC, third-party risk, and OT security monitoring.

Enterprise Architecture

Who Governs AI Agents When Workflows Cross Platforms?

As AI agents expand across ERP, cloud, and workflow platforms, enterprise leaders face a critical governance challenge: who owns accountability when data, models, and audit trails are fragmented across multiple systems. This analysis explores the control plane problem and what ERP teams must do to prevent agent sprawl.

Analytics and AI

ServiceNow’s Next Knowledge 2026 Message: Governed AI Has to Reach the Frontline

ServiceNow's Knowledge 2026 initiative emphasizes a governance layer for AI and security, with tools like Otto, an AI-driven interface designed to streamline enterprise workflows for employees and operators, enhancing user experience across systems while integrating deeper operational capabilities.

Analytics and AI

ServiceNow Repositioned Around AI Security and Governance at Knowledge 2026

ServiceNow positions itself as a governance and action layer for enterprise AI, launching Autonomous Security and Risk, enhancing the AI Control Tower for comprehensive governance, and making its Action Fabric available to external agents, amidst a backdrop of growing financial momentum and challenges in broad adoption.

Security

ServiceNow’s Armis Acquisition Signals Strategic Enterprise IT Push

ServiceNow's $7.75 billion acquisition of Armis aims to enhance its cybersecurity offerings by merging its configuration management database with Armis' real-time asset discovery tools, thereby tripling its security revenue and addressing the integrated vulnerability management needs of enterprises.

Analytics and AI

ServiceNow Advances Enterprise AI Through Integrations with Microsoft

ServiceNow announced integrations with Microsoft, including Microsoft Agent 365, to create seamless AI orchestration and governance for businesses, enabling autonomous workflows and visibility across Microsoft 365 and the ServiceNow AI Platform.

Analytics and AI

Strong AI Governance is Critical to Responsible Enterprise Deployment

As companies rapidly adopt generative and autonomous AI technologies, effective governance has become essential to mitigate risks such as accuracy, bias, and compliance, necessitating executive oversight and coordinated efforts across various departments to ensure trust and accountability in AI deployments.

ERP Strategy and Planning

Unlocking Digital Impact

Inetum redefines transformation through platform ecosystems and AI innovation.

Analytics and AI

Inetum Earns ISG “Rising Star,” Launches ServiceNow Agentic AI Center

Inetum's ServiceNow practice has achieved ISG 'Rising Star' recognition and launched an Agentic AI Center of Excellence, marking significant advancements in enterprise technology that highlight the increasing integration of intelligent, autonomous capabilities in the ERP landscape.

ERP Strategy and Planning

Unlocking Digital Impact: Inetum Redefines Transformation Through Platform Ecosystems and AI Innovation

Inetum, under the leadership of Kathy Quashie and Hemant Lamba, positions itself as a trustworthy partner in digital transformation for European clients by leveraging a platform-based strategy, deep client intimacy, industry-specific solutions, and a focus on AI readiness to deliver tangible business outcomes.

A wide angle view of an NTT DATA building, taken on an evening | NTT Sapphire

ERP Strategy and Planning

NTT DATA Business Solutions Positions for the Platform Era: SAP, ServiceNow, and the New Face of Enterprise Transformation

NTT DATA Business Solutions is uniquely positioned to bridge SAP and ServiceNow through a pragmatic transformation framework that emphasizes customer proximity, platform integration, and outcome-driven innovation, making it a top-tier partner for organizations seeking comprehensive business transformation.

ServiceNow and NTT DATA Business Solutions

Service Management

Ensuring Your ServiceNow Platform is Fit4Future

To maximize the potential of their ServiceNow platform, organizations should utilize NTT DATA Business Solutions' Fit4Future assessment services, which provide comprehensive evaluations and actionable roadmaps for optimizing IT Service Operations, including incident management, change management, and request fulfillment.

Analytics and AI

ServiceNow Acquires Logik.ai to Supercharge AI-Powered CRM Capabilities

ServiceNow has agreed to acquire Logik.ai to enhance its CRM and Sales Order Management capabilities, aiming to streamline sales processes through AI-powered solutions for complex product configurations, thus positioning itself as a serious competitor in the evolving $80+ billion CRM market.

Analytics and AI

Empowering Your Business with AI: Key Features in ServiceNow’s Yokohama Release

The Yokohama release of ServiceNow introduces innovative AI features, including an AI Governance Module for secure deployment, Now Assist for ATF and eBook Generation to boost operational efficiency, and Spoke Generation along with Table Summarization to enhance integration and data insights, thereby empowering business technology decision-makers to optimize their AI initiatives.

Analytics and AI

The Future of Digital Transformation

Insights from Inetum UK CEO Kathy Quashie

Nextworld secures $65M funding to accelerate AI-driven ERP innovation

Analytics and AI

ServiceNow unveils AI agents for telecom

ServiceNow has launched AI agents tailored for the telecom industry, leveraging NVIDIA AI software to automate labor-intensive workflows in customer service and network operations, thus optimizing efficiency and customer satisfaction while facilitating better decision-making through a centralized orchestration system.

image of Bill McDermott at event | ServiceNow Now Assist

Manufacturing Systems and Automation

ServiceNow Expands AI-Powered Manufacturing Solutions with Quality 360 Acquisition

ServiceNow has acquired Advania's AI-powered quality management solution, Quality 360, to enhance its Manufacturing Commercial Operations platform, enabling manufacturers to improve quality control and operational efficiency amidst rising industry challenges.

ERP Strategy and Planning

How Deloitte and ServiceNow’s 2025 Workflow Automation Outlook Guides ERP Users

Deloitte and ServiceNow's fourth annual 'Workflow Automation Outlook' emphasizes the necessity for organizations to adopt tailored, industry-specific automation and AI solutions across all functions to enhance competitiveness, streamline operations, and foster a culture of continuous innovation.

CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success

Analytics and AI

ServiceNow and Google Cloud Expand Partnership to Deliver AI-powered Tools to Millions of Users

ServiceNow and Google Cloud have expanded their partnership to integrate ServiceNow's platform and workflows with Google Cloud, enabling AI-driven transformation across enterprise technology, enhancing data accessibility and workflows, with new AI-powered solutions set to launch by 2025.

Analytics and AI

New NVIDIA AI Models empower – and redefine – SAP, ServiceNow as agentic leaders

At CES 2025, NVIDIA introduced the Llama Nemotron family of open language models designed to enhance Agentic AI deployment, with SAP and ServiceNow among the first to leverage these models for improving business processes across various industries including customer support and supply chain management.

Oracle Unveils AI Agent Studio for Fusion Cloud Applications

Cloud Platform and Technology

ServiceNow and AWS expand collaboration for AI transformation

ServiceNow and AWS have announced the expansion of their collaboration with new capabilities to accelerate AI business transformation.

low angle photo of three high rise buildings in London with blue sky and clouds peaking from above | Rimini Street and ServiceNow partnership announcement

Cloud Platform and Technology

ServiceNow and Rimini Street partner to unlock value with new enterprise software model

ServiceNow and Rimini Street have expanded their partnership to introduce a new enterprise software model that aims to enhance innovation and maximize ROI on existing ERP systems through improved user experiences and AI-driven productivity, while alleviating IT burdens.

a jet flying into the dark blue sky leaving a trail of smoke | NewRocket support for GRC solutions implementation and streamlining

Governance, Risk, and Compliance

All aboard! Reach for the stars in your GRC success

A Fortune 500 fintech company improved its governance, risk and compliance processes by partnering with NewRocket to implement ServiceNow's Vendor Risk Management Application, streamlining vendor management and reducing audit costs across its portfolio of over 7,000 vendors.

A Streamlined Approach to Custom Gen AI Models with NTT DATA Business Solutions

Analytics and AI

ServiceNow Xanadu brings AI Agents to Now Platform in the ‘biggest AI release to-date’

ServiceNow plans to integrate Agentic AI into its platform, introducing Now Assist Skill Kit to enable customers to create and deploy custom GenAI skills, with the first AI agents for Customer Service and IT Service Management expected to improve efficiency and workflow management across various industries starting this November.

Human Capital Management

How portal upgrades can transform the world of work

How Baker Hughes and NewRocket found a solution to multiple, single-department portals built on various ServiceNow platforms.

image of archway of Canterbury Cathedral, Canterbury, United Kingdom | Thermo Fisher

Application Development and Integration

Thermo Fisher streamlines business processes with tailored HR portal

One company looking to enhance its HR department was Thermo Fisher Scientific, an American provisioner of scientific instrumentation, reagents, consumables and software.

image of ta Monica beach with palm trees in the evening | Santa Monica and NewRocket

CRM and Customer Experience

Santa Monica City bridges the gap between service and citizen

When it comes to customer experience and ease of accessibility, ServiceNow’s platform can help to bridge the gap between user and service, or in the instance of Santa Monica City, bridge the gap between service and citizen.

A homeless camp showing three different tents strung together | NewRocket ServiceNow

Data and Data Management

How municipal services can leverage ERP tech to improve outreach efforts

The City of Reno wanted to update its outreach program with technology that would be able to monitor and collate data from several different sources. NewRocket and ServiceNow teamed up to create DROPS, an app that enhances the abilities of outreach workers.