ServiceNow

Analytics and AI
New NVIDIA AI Models empower – and redefine – SAP, ServiceNow as agentic leaders
At CES 2025, NVIDIA introduced the Llama Nemotron family of open language models designed to enhance Agentic AI deployment, with SAP and ServiceNow among the first to leverage these models for improving business processes across various industries including customer support and supply chain management.
low angle photo of high-rise buildings in London | NewRocket appointment of new CEO
Business Process Management and Automation
NewRocket names Harsha Kumar as CEO
NewRocket has appointed Harsha Kumar as CEO, succeeding Gary DiOrio, with Kumar bringing extensive experience from Prodapt and Virtusa to enhance NewRocket's position in the ServiceNow ecosystem.
coworkers sitting at a desk with laptops together | Inetum HR transformation webinar
Human Capital Management
Finding the North Star in HR transformation journey: Key outcomes from Inetum webinar
In light of rapid technological advancements, HR leaders recognize the inadequacy of current systems for meeting evolving business needs, emphasizing the importance of a human-centric approach and a clear vision to successfully transform HR practices aimed at enhancing employee experience and operational efficiency. Here's what experts say.
graphic of a brain on a black background | ServiceNow and AWS expand collaboration for AI transformation
Cloud Platform and Technology
ServiceNow and AWS expand collaboration for AI transformation
ServiceNow and AWS have announced the expansion of their collaboration with new capabilities to accelerate AI business transformation.
a photo of a plane taking off from Manchester airport | MAG collaboration with Inetum
Human Capital Management
Happy workforce – happy business: How to streamline HRSD in seven months with Inetum
Facing challenges in HR service delivery and overwhelmed managers, Manchester Airport Group partnered with Inetum to implement a streamlined HR case management process, resulting in improved onboarding and efficiency within seven months.
low angle photo of three high rise buildings in London with blue sky and clouds peaking from above | Rimini Street and ServiceNow partnership announcement
Cloud Platform and Technology
ServiceNow and Rimini Street partner to unlock value with new enterprise software model
ServiceNow and Rimini Street have expanded their partnership to introduce a new enterprise software model that aims to enhance innovation and maximize ROI on existing ERP systems through improved user experiences and AI-driven productivity, while alleviating IT burdens.
a jet flying into the dark blue sky leaving a trail of smoke | NewRocket support for GRC solutions implementation and streamlining
Governance, Risk, and Compliance
All aboard! Reach for the stars in your GRC success
A Fortune 500 fintech company improved its governance, risk and compliance processes by partnering with NewRocket to implement ServiceNow's Vendor Risk Management Application, streamlining vendor management and reducing audit costs across its portfolio of over 7,000 vendors.
photo of a keyboard in front of the black background with an "AI" button on it | ServiceNow AI
Analytics and AI
ServiceNow Xanadu brings AI Agents to Now Platform in the ‘biggest AI release to-date’
ServiceNow plans to integrate Agentic AI into its platform, introducing Now Assist Skill Kit to enable customers to create and deploy custom GenAI skills, with the first AI agents for Customer Service and IT Service Management expected to improve efficiency and workflow management across various industries starting this November.
Human Capital Management
How portal upgrades can transform the world of work
How Baker Hughes and NewRocket found a solution to multiple, single-department portals built on various ServiceNow platforms.
Service Ops Unifii ServiceNow
Application Development and Integration
Maximizing the value of Service Ops: What is it and why should you care?
Inetum, a leader in ServiceNow solutions, talks Service Ops in their latest podcast series, ‘The FlowDown.'
image of archway of Canterbury Cathedral, Canterbury, United Kingdom | Thermo Fisher
Application Development and Integration
Thermo Fisher streamlines business processes with tailored HR portal
One company looking to enhance its HR department was Thermo Fisher Scientific, an American provisioner of scientific instrumentation, reagents, consumables and software.
image of ta Monica beach with palm trees in the evening | Santa Monica and NewRocket
CRM and Customer Experience
Santa Monica City bridges the gap between service and citizen
When it comes to customer experience and ease of accessibility, ServiceNow’s platform can help to bridge the gap between user and service, or in the instance of Santa Monica City, bridge the gap between service and citizen. 
A homeless camp showing three different tents strung together | NewRocket ServiceNow
Data and Data Management
How municipal services can leverage ERP tech to improve outreach efforts
The City of Reno wanted to update its outreach program with technology that would be able to monitor and collate data from several different sources. NewRocket and ServiceNow teamed up to create DROPS, an app that enhances the abilities of outreach workers.
keyboard under neon lights
Human Capital Management
Upgrade Your Service Portal to ServiceNow Employee Center
In this video from NewRocket you will learn how to upgrade your Service Portal to Employee Center. I’ll also compare some of the differences between Employee Center and Employee Center Pro, as well as showing some example portals built on top of Employee Center.
airplane cockpit
Application Development and Integration
NewRocket’s Advisory Engagement
In order to maximize the value of ServiceNow, NewRocket’s FlightPath advisory engagement will ensure you have a thoughtful plan, that maps to clear business outcomes.
abstract of face
Analytics and AI
Is your business ready for the AI revolution?
Start on your AI journey equipped with our comprehensive AI Readiness Checklist from NewRocket, designed to pinpoint the essential elements your organization needs to address for optimal results.
Application Development and Integration
Unlocking Full Potential of Your ServiceNow Platform
Learn how to unlock the full potential of your ServiceNow platform, decode your platform issues, and simplify the process.
Service Management
A simplified Service Operations experience from Inetum
Whether it’s something like a quick efficiency boost to some processes or a comprehensive top-to-bottom overhaul of your company systems; with the right advice and managed support, you can elevate your ServiceNow solutions to achieve greater profitability and maximize efficiency.
Application Development and Integration
The FlowDown Episode 1: Service Operations – What can AI and Automation do for me?
The FlowDown Podcast Series is a podcast series that talks about service operations in the real world. In this episode, the hosts talk about what service operations is and what it can do for organizations. They also talk about the challenges that organizations face in implementing service operations.
graphic of a person looking through a telescope | A look to the future Technology 2024
Cloud Platform and Technology
A look to the future: Technology predictions in 2024
What will 2024 bring? After the year of the GenAI boom, here are the experts’ enterprise technology predictions for 2024 and beyond.
a digitally distorted image of a monument's head | Crossing the digital divide in the public sector
Application Development and Integration
Crossing the digital divide in the public sector
ServiceNow’s Dr Raj Iyer tells all on public sector passions, challenges and what cloud technology can do for governments and citizens now.
ServiceNow Washing DC update
Cloud Platform and Technology
ServiceNow announces updates to Now platform in Washington DC release
ServiceNow's new update to its Now platform enhances automation and customer experience, leveraging generative AI for efficient workflows.
people attending the MWC conference in Barcelona, Spain
Application Development and Integration
MWC ‘24 update: Red Hat, NTT, Tech Mahindra, ServiceNow and Lenovo
At the Mobile World Congress (MWC) event in Barcelona, Spain, Red Hat, NTT, Tech Mahindra, ServiceNow and Lenovo announced fresh innovations.
Analytics and AI
ServiceNow meets generative AI: The dynamic duo for your ITSM evolution
Read the article by Inetum to learn how ServiceNow has taken the plunge to infuse its top-notch ITSM product suite with cutting-edge Generative AI technology, to help customers get further cost-savings and productivity enhancements.
Application Development and Integration
ESG management simplified: How ServiceNow gets the job done
The ESG framework isn’t just about portraying a rosy image of your organization, it is also the compass to guide you through the ever-changing business landscape and steer your ship in the right direction. Learn how Inetum can help with your ServiceNow ESG Management starting from the basics. 
EU flag
Governance, Risk, and Compliance
Decoding DORA: How can ServiceNow help?
Read the guide by Unifii to help you navigate the DORA framework to ensure your organization is prepared.
Business Process Management and Automation
How Inetum’s platform management can get you more with less cost
Read the article by Inetum to learn how they can help keep your platform in good hands and focus on growing your business.  
ServiceNow Washing DC update
Cloud Platform and Technology
Ligentia becomes newest member of the ServiceNow partner program
Ligentia joins Servicenow's partner program to enhance supply chain operations, finance and logistics through digital transformation, leveraging expertise and technology.
CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success
Cloud Platform and Technology
ServiceNow’s Q4 signals “rock solid and growing core business” in new era
ServiceNow's fourth quarter results exceeded guidance across all Q4 2023 topline growth and profitability metrics.
ServiceNow Washing DC update
Automation
ServiceNow to acquire UltimateSuite to enhance its Now platform
ServiceNow has announced the acquisition of UltimateSuite to enhance process mining and intelligent automation across its Now Platform. 
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