typewriter in black and white | ERP Today’s weekly hotlist: 23-27 October
ERP Today’s weekly hotlist: 13-17 November
We’re bringing you ERP Today’s weekly hotlist, featuring our top news picks from the week of 13-17 November.
image of Bill McDermott at event | ServiceNow Now Assist
ServiceNow expands Now Assist GenAI portfolio with enhancements
ServiceNow has announced a major expansion to its Now Assist GenAI portfolio with new capabilities to transform experiences and increase productivity.
A classroom of middle-school children listening intently to a male teacher, standing at the front of the class | ServiceNow digital education
ServiceNow research: UK workforce agrees on mandatory digital education
New research from ServiceNow has found that 54 percent of UK office workers feel their formal education didn't adequately prepare them for working life.
A Virtual Win: Why SAP Integration is Vital for ServiceNow
Bringing seamlessness and common sense to SAP and ServiceNow users is key to freeing-up IT skills, driving transformation and creating real business value.
CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success
ServiceNow teases rivals with real GenAI “product” in Q3 23 success
ServiceNow has outperformed its guidance across most Q3 23 profitability metrics, citing GenAI impact as it increased 2023 guidance.
saving energy / ServiceNow partner Bordeaux Métropole leads strategy for digital transformation
ServiceNow helps Bordeaux Métropole go eco-friendly
ServiceNow has announced that Bordeaux Métropole is leading an innovative strategy for digital transformation to support citizens in the French city with housing, transport and carbon usage.
ServiceNow acquires Enable tech for its Now platform
ServiceNow has acquired the ToolBox OH&S technology assets of Enable Professional Services, a company which has experience in the mature Australian health and safety market.
abstract computer image 3D render | Deloitte ASG
Deloitte launches ASG to help harness the power of ServiceNow
Deloitte has launched its ServiceNow Assets and Solutions Group (ASG), a team built to harness the power of the ServiceNow platform to deliver industry-specific outcomes for clients.
ServiceNow announces big expansion to Now Platform with Vancouver release
As part of ServiceNow's majorly expanded Now Platform, it has launched a live Virtual Agent which will be able to resolve issues and requests faster without needing to ask users to repeat themselves.
An Iphone with Netflix on screen connected to headphones | SAP and ServiceNow
It’s 2007 all over again for SAP and ServiceNow
Two vendors with different products but a common link search for their defining moment. Will they find it?
GenAI LLM | Image of a Minecraft sandcastle
GenAI guardrails ahoy with LLM sandboxes
GenAI LLMs can transform enterprises without rocking the boat. Jeremy Barnes, ServiceNow and Dave Kanter, Accenture ServiceNow Business Group, explain.
image of Bill McDermott at event | ServiceNow Now Assist
ServiceNow an AI “lighthouse” shining bright with caution in Q2 results
ServiceNow has revealed its Q2 results for 2023 alongside an AI NVIDIA partnership and a vision for AI to save the workforce - whilst admitting to a GenAI prudence.
Blue digital computer memory board. Opkey
The steps to take before AI embeds ServiceNow challenges
Artificial Intelligence AI is coming to ServiceNow, and it could create even more challenges for companies.
Image of businessmen shaking hands/Cognizant and ServiceNow announce yet another strategic partnership
Cognizant and ServiceNow announce yet another strategic partnership
Cognizant and ServiceNow are entering a strategic partnership which involves creating a multi-disciplinary Cognizant ServiceNow Business Group which will integrate the Now Platform and ServiceNow’s industry product solutions with Cognizant’s domain expertise and IP.
image of Bill McDermott, CEO ServiceNow
ServiceNow expands GenAI offerings with Now Assist for Virtual Agent
As announced at ServiceNow’s Knowledge event, the company has unveiled its latest generative AI solution, Now Assist for Virtual Agent, designed to create truly conversational experiences for more intelligent self-service.
Image of ServiceNow building | ServiceNow study
ServiceNow finds that ages 55+ aren’t a fan of chatbots
According to the study, 92 percent of customers across EMEA believe that response times are one of the most important elements when dealing with a brand, and 46% of customers think that a good chatbot service is unimportant when dealing with a brand. 
ServiceNow non-profit
ServiceNow platform gets new non-profit tool with Advance Solutions
ServiceNow's non-profit solutions grow, as Advance Solutions releases its Non-Profit Service Management (NPSM) Cloud on the platform.
NVIDIA ServiceNow K23
ServiceNow AI momentum builds with NVIDIA partnership
In the latest Knowledge 23 announcement, ServiceNow has unveiled a partnership with NVIDIA, building upon its ecosystem for enterprise-grade generative AI capabilities.
ServiceNow bolsters Now Platform and Microsoft AI partnership
ServiceNow has announced significant expansions to its Now Platform’s capabilities offering businesses new, faster, and more efficient ways to work.
ServiceNow G2K
ServiceNow acquisition of G2K aims AI crosshairs at retail and beyond
ServiceNow has announced the acquisition of AI powered platform G2K, allowing retail customers to access real-time data and operational insights to help transform the industry.
Maureen Robson-Norman, CEO of whyaye
EY expands consulting and ServiceNow scope with whyaye acquisition
EY has enhanced its consulting portfolio with the acquisition of whyaye Ltd, a UK-based consulting services provider for the ServiceNow platform.
abstract image | ServiceNow
ServiceNow are openly face-ing AI with Hugging Face
This project is a part of the BigCode Project, an initiative to develop AI systems for code in an open and responsible manner with the support of the open-scientific AI research community.  
ServiceNow “fastest ever” as it reaches $2bn revenue first
ServiceNow has surpassed the $2bn quarterly revenue barrier for the first time, according to its first quarter (Q1) results.
UNHCR partners
UN partnership with ServiceNow, BT and Thirdera sends refugee lifeline
To send vital lifelines to displaced Ukrainians in Poland and Hungary, a UN refugee agency joins forces with ServiceNow, BT and Thirdera, calling on cloud technology.
Ulrik Nehammer, Ulrik Nehammer has been promoted to chairman, international, Servicenow
Ulrik Nehammer takes international chairman seat at ServiceNow
ServiceNow has expanded its leadership roles and promotions, with EMEA president Ulrik Nehammer promoted to chairman, international for the company.
Employee culture
Inside ServiceNow’s award-winning employee culture
Katie Whitehouse, senior people director at ServiceNow, discusses the employee culture lying beneath its 'best place to work' awards.
Workplace lease administration
ServiceNow’s Utah release focuses on solving hybrid space challenges
ServiceNow's new Workplace Lease Administration feature takes aim at solving the big issues around hybrid working.
Will the macro environment redefine your business this year – or you?
ServiceNow on how organizations can redefine their businesses this year.
image of person painting | enterprise tech
Enterprise tech firms switch up their messaging
Christine Horton speaks with industry professionals detailing how enterprise tech firms now market themselves to potential customers. 
ServiceNow appoints first public sector global head following deal flurry
ServiceNow has hired Dr Raj Iyer, a pioneering industry technology leader, to fill a newly created role as the global head of public sector following a flurry of public sector deals for the firm.