ServiceNow

Unlocking Full Potential of Your ServiceNow Platform

Learn how to unlock the full potential of your ServiceNow platform, decode your platform issues, and simplify the process.

Abstract image of a black, reflected keyboard that's slightly blurry | Unifii ServiceNow

Service Management

A simplified Service Operations experience from Unifii

Whether it’s something like a quick efficiency boost to some processes or a comprehensive top-to-bottom overhaul of your company systems; with the right advice and managed support, you can elevate your ServiceNow solutions to achieve greater profitability and maximize efficiency.

Application Development and Integration

The FlowDown – Unifii’s new podcast

Unifii’s brand new podcast series, brings together ServiceNow senior leaders, product experts, and clients as we tackle Service Operations in the real world. No marketing jargon. No sales talk. Just a front-row seat to advice, opinions, and experiences from people in the know.

graphic of a person looking through a telescope | A look to the future Technology 2024

Cloud Platform and Technology

A look to the future: Technology predictions in 2024

What will 2024 bring? After the year of the GenAI boom, here are the experts’ enterprise technology predictions for 2024 and beyond.

Application Development and Integration

Crossing the digital divide in the public sector

ServiceNow’s Dr Raj Iyer tells all on public sector passions, challenges and what cloud technology can do for governments and citizens now.

Cloud Platform and Technology

ServiceNow announces updates to Now platform in Washington DC release

ServiceNow's new update to its Now platform enhances automation and customer experience, leveraging generative AI for efficient workflows.

people attending the MWC conference in Barcelona, Spain

Application Development and Integration

MWC ‘24 update: Red Hat, NTT, Tech Mahindra, ServiceNow and Lenovo

At the Mobile World Congress (MWC) event in Barcelona, Spain, Red Hat, NTT, Tech Mahindra, ServiceNow and Lenovo announced fresh innovations.

Analytics and AI

ServiceNow meets generative AI: The dynamic duo for your ITSM evolution

Read the article by Unifii to learn how ServiceNow has taken the plunge to infuse its top-notch ITSM product suite with cutting-edge Generative AI technology, to help customers get further cost-savings and productivity enhancements.

Application Development and Integration

ESG management simplified: How ServiceNow gets the job done

The ESG framework isn’t just about portraying a rosy image of your organization, it is also the compass to guide you through the ever-changing business landscape and steer your ship in the right direction. Learn how Unifii can help with your ServiceNow ESG Management starting from the basics.

Governance, Risk, and Compliance

Decoding DORA: How can ServiceNow help?

Read the guide by Unifii to help you navigate the DORA framework to ensure your organization is prepared.

Business Process Management and Automation

How Unifii’s platform management can get you more with less cost

Read the article by Unifii to learn how they can help keep your platform in good hands and focus on growing your business.

Cloud Platform and Technology

Ligentia becomes newest member of the ServiceNow partner program

Ligentia joins Servicenow's partner program to enhance supply chain operations, finance and logistics through digital transformation, leveraging expertise and technology.

CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success

Cloud Platform and Technology

ServiceNow’s Q4 signals “rock solid and growing core business” in new era

ServiceNow's fourth quarter results exceeded guidance across all Q4 2023 topline growth and profitability metrics.

Automation

ServiceNow to acquire UltimateSuite to enhance its Now platform

ServiceNow has announced the acquisition of UltimateSuite to enhance process mining and intelligent automation across its Now Platform.

Analytics and AI

ServiceNow goes all in on AI

Paul Esherwood meets with Bill McDermott for an update on ServiceNow's AI focus and the mission to become the defining enterprise software company of the twenty-first century.

Analytics and AI

IBM and Meta launch AI Alliance with over 50 collaborators

IBM and Meta have announced the launch of an AI Alliance aimed at creating opportunities to shape the evolution of AI.

Analytics and AI

ServiceNow and AWS team up for AI business applications

ServiceNow has announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS), including business applications.

typewriter in black and white | ERP Today’s weekly hotlist: 23-27 October

Analytics and AI

ERP Today’s weekly hotlist: 13-17 November

We’re bringing you ERP Today’s weekly hotlist, featuring our top news picks from the week of 13-17 November.

image of Bill McDermott at event | ServiceNow Now Assist

Analytics and AI

ServiceNow expands Now Assist GenAI portfolio with enhancements

ServiceNow has announced a major expansion to its Now Assist GenAI portfolio with new capabilities to transform experiences and increase productivity.

A classroom of middle-school children listening intently to a male teacher, standing at the front of the class | ServiceNow digital education

Cloud Platform and Technology

ServiceNow research: UK workforce agrees on mandatory digital education

New research from ServiceNow has found that 54 percent of UK office workers feel their formal education didn't adequately prepare them for working life.

Application Development and Integration

A Virtual Win: Why SAP Integration is Vital for ServiceNow

Bringing seamlessness and common sense to SAP and ServiceNow users is key to freeing-up IT skills, driving transformation and creating real business value.

ServiceNow teases rivals with real GenAI “product” in Q3 23 success

ServiceNow has outperformed its guidance across most Q3 23 profitability metrics, citing GenAI impact as it increased 2023 guidance.

saving energy / ServiceNow partner Bordeaux Métropole leads strategy for digital transformation

ServiceNow helps Bordeaux Métropole go eco-friendly

ServiceNow has announced that Bordeaux Métropole is leading an innovative strategy for digital transformation to support citizens in the French city with housing, transport and carbon usage.

ServiceNow acquires Enable tech for its Now platform

ServiceNow has acquired the ToolBox OH&S technology assets of Enable Professional Services, a company which has experience in the mature Australian health and safety market.

abstract computer image 3D render | Deloitte ASG

Deloitte launches ASG to help harness the power of ServiceNow

Deloitte has launched its ServiceNow Assets and Solutions Group (ASG), a team built to harness the power of the ServiceNow platform to deliver industry-specific outcomes for clients.

ServiceNow announces big expansion to Now Platform with Vancouver release

As part of ServiceNow's majorly expanded Now Platform, it has launched a live Virtual Agent which will be able to resolve issues and requests faster without needing to ask users to repeat themselves.

An Iphone with Netflix on screen connected to headphones | SAP and ServiceNow

It’s 2007 all over again for SAP and ServiceNow

Two vendors with different products but a common link search for their defining moment. Will they find it?

GenAI LLM | Image of a Minecraft sandcastle

GenAI guardrails ahoy with LLM sandboxes

GenAI LLMs can transform enterprises without rocking the boat. Jeremy Barnes, ServiceNow and Dave Kanter, Accenture ServiceNow Business Group, explain.

ServiceNow an AI “lighthouse” shining bright with caution in Q2 results

ServiceNow has revealed its Q2 results for 2023 alongside an AI NVIDIA partnership and a vision for AI to save the workforce - whilst admitting to a GenAI prudence.

Blue digital computer memory board. Opkey

The steps to take before AI embeds ServiceNow challenges

Artificial Intelligence AI is coming to ServiceNow, and it could create even more challenges for companies.

Cognizant and ServiceNow announce yet another strategic partnership

Cognizant and ServiceNow are entering a strategic partnership which involves creating a multi-disciplinary Cognizant ServiceNow Business Group which will integrate the Now Platform and ServiceNow’s industry product solutions with Cognizant’s domain expertise and IP.