ServiceNow

code | ServiceNow and Lightstep
ServiceNow treads everywhere with Lightstep UQL
ServiceNow have unveiled the general availability of Lightstep UQL (Unified Query Language) which will help companies extend visibility across Kubernetes applications.
ServiceNow building | ServiceNow and Era Software
ServiceNow boosts observability with Era Software buy
ServiceNow has signed an agreement to acquire observability and log management innovator, Era Software.
Aerial view of airplane at airport
ServiceNow takes flight with Manchester Airports Group
Manchester Airports Group (MAG), one of the largest UK airport operators, is using the ServiceNow Platform to reduce the complexity and time to onboard new employees.
ServiceNow building | ServiceNow and Era Software
ServiceNow fights business drift with Now Platform Tokyo release
ServiceNow has released the latest version of its flagship service, the Now Platform Tokyo.
ServiceNow building | ServiceNow Partner Program
ServiceNow exceeds on Q2 earnings targets whilst revenues fall short
ServiceNow has reported financial results for Q2 ended June 30, 2022, showing subscription revenues of $1.65bn, representing 25 percent year‑on‑year growth. However, the company’s total revenues for Q2 were up 24 percent to $1.75bn, just falling short of the $1.76bn...
SAP
SAP moves first to control costs in wake of economic uncertainty
A certain existential crisis of the employee sort has been spreading across enterprise as of late. Microsoft announced small layoffs as part of a business realignment this week, while a staff-wide email on Tuesday from Google's CEO warned employees of consolidation due to the “uncertain global economic outlook.”
Tech stock image | NTT Edge-as-a-Service
Copado expands robotic testing solution for SAP and ServiceNow
Copado has expanded Copado Robotic Testing to fully support continuous testing across SAP and ServiceNow platforms.
Petrobras accelerates digital journey with Wipro and ServiceNow
Wipro and ServiceNow are joining forces to support Petrobras’ digital transformation towards automation and internal customer experience.
ServiceNow building | ServiceNow and Era Software
ServiceNow acquires Hitch to help customers address talent gaps
ServiceNow has signed an agreement to acquire Hitch Works (Hitch), a skills mapping and intelligence company. Hitch will add a new layer of AI-powered skills insights to the Now Platform to help customers address talent gaps by tying employee learning...
ServiceNow building | ServiceNow and Era Software
ServiceNow solution modernizes procurement across the enterprise
ServiceNow has introduced its new Procurement Service Management solution to help transform procurement across the enterprise through self-service and automation, leading to faster delivery times. Procurement modernization is a priority for organizations looking to digitally transform operations and redirect resources to...
BT aims for £25m in savings with ServiceNow partnership
BT Digital is consolidating its legacy service management platforms with ServiceNow as part of a large group-wide transformation programme, which is forecasted to save the company over £25m by 2027. ServiceNow will roll out across all of BT Group as...
Sapphire unlocks power of ServiceNow for customers
Sapphire Systems has released a new portfolio of intelligent cloud services which allow customers in the mid-enterprise and MSP markets to apply ServiceNow’s IT operations management (ITOM) offering to accelerate their ability to deliver advanced AI-operated digital services.
image of Bill McDermott, CEO ServiceNow
The world wants to work with ServiceNow…..new recruits flock to the fold as quickly as enterprise customers
ServiceNow has just announced its latest set of financial results which demonstrate strong growth across all metrics. Its Q1 2022 revenues were $1.72bn representing 26 percent growth compared to the same period last year with net new contracts valued at...
ServiceNow releases 2022 global impact report
ServiceNow has released its second annual global impact report, revealing how the company has accelerated its environmental, social and governance (ESG) progress year-over-year and outlining future plans and environmental and diversity goals.
Lloyds and ServiceNow help the underrepresented get into tech
ServiceNow and Lloyds Banking Group are collaborating to help individuals from communities that have been traditionally marginalized break into the technology industry. Recent participants of ServiceNow’s NextGen Professionals Program have accepted job offers from Lloyds after learning digital skills currently desirable in today’s workforce.
ServiceNow building | ServiceNow and Era Software
ServiceNow goes hard on response times with Lightstep expansion
ServiceNow has announced that Lightstep is extending beyond observability with the general availability of Lightstep Incident Response.
Dream Big
Bill McDermott Dreams Big. His aspirations are not bound by convention nor are they constrained by tradition. They are driven by a conviction that anything is possible and we all have the ability to reimagine our future on whatever scale we conceive.
Guide to servicenow
A Complete Guide to ServiceNow
Free downloadable resource containing original articles, case studies and analyst reports covering the full spectrum of the ServiceNow proposition.
IT makes business dreams real
Every company’s ambitions are now digital. As a result, IT permeates organizations and influences outcomes in every corner of the enterprise. Whether you sell cars or clothes, entertainment or detergent, your business architecture is likely indistinguishable from your technology architecture. 
The art of enterprise intelligence
Amazon, Venmo and Uber Eats: none of these iconic brands allow us to do anything we couldn’t do before. After all, I bought stuff on the internet, paid the babysitter, and ordered food delivery for years before any of those companies came around.
In conversation with Unifii, one of the few independent Elite partners
It’s day one and you are in front of a new prospect – how do you articulate the ServiceNow proposition?
A healthy approach to service management excellence with UDG Group
In the highly connected, data-driven marketplace, the pace of business failure or success runs at an accelerated cadence never previously witnessed. Understanding the need to innovate, acquire and advance at all times, UDG Group needed to move from its legacy IT toolset, which was unable to support their expanding IT requirements and processes
Partnerships key to mass-adoption
When the world’s largest consulting firms like Accenture, Deloitte and EY start talking about a ‘once in a lifetime opportunity’ the rest of the world better sit up and take note
From the lab to the jab: NHS Scotland drives Covid-19 vaccination with ServiceNow
The global pandemic has of course seen the Covid-19 contagion affect almost every human life on the planet. With global supply chains disrupted, national economies jolted and the very fabric of human endeavour stretched to new limits, this has been a period of disruption like no other.
ServiceNow’s critical role in today’s HR tech market
The HR technology market is massive. More than $80bn per year is spent on tools to hire, pay, manage, develop and support employees around the world.
The Now Platform is the foundation of ServiceNow’s success
The backdrop –enterprise application platform (EAP) matter more than ever. I contributed a piece to the Q1 2022 issue of ERP Today on the importance of EAPs and their key criteria that matter
Cute acquisitions augment the core offering
ServiceNow is building-out its offering with highly targeted acquisitions that enrich the core proposition rather than making huge plays that history knows are sometimes difficult to integrate. 
ServiceNow: three case studies
Founded in 1925, Delta Air Lines has served as many as 200 million people a year, taking customers across an industry-leading global network of up to 300 destinations in over 50 countries.
10 things to know Now about ServiceNow
ServiceNow is a company dedicated to making work, work better. With many of its core competencies resting in IT services management and IT operations management, ServiceNow was founded according to a simple vision detailed by founder and chairman of the board Fred Luddy.
ServiceNow and NTT to streamline 5G deployment
ServiceNow and NTT have formed a partnership to simplify and accelerate the adoption of private 5G through an AI-enabled end-to-end workflow automation platform. Organisations will be able to utilise solutions from NTT and ServiceNow to streamline the deployment and integration...