ServiceNow strikes new retail tech transformation deal with Asda
ServiceNow has reached a new agreement with Asda that will drive the company’s business value and innovation and enhance its colleague and customer experience. Leveraging the Now Platform, ServiceNow will help give Asda’s colleagues more time to provide better shopping...
DXC Technology expands global partnership with ServiceNow
DXC Technology, a Fortune 500 technology services company, has announced the formation of a new global DXC ServiceNow strategic business group to deliver market-leading, cost-efficient, resilient technology services that transform enterprise service operations, built on DXC Platform X.
Bill McDermott and ServiceNow cover story preview
Bill McDermott is a titan of the industry and currently serves as the CEO at one of the hottest enterprise software companies in the world – ServiceNow. In an all-access interview, McDermott talks exclusively to Paul Esherwood about his life, career and the opportunity to build ServiceNow into the defining enterprise software company of the twenty-first century. This short extract previews some of the topics that we covered.
ServiceNow unveils new updates to its Workplace Service Delivery
ServiceNow has announced updates to its Workplace Service Delivery solution to enable further flexibility and support the future of hybrid work. The updates mean employees can book cross-office events, with new group reservation options making it easier to book room and...
ServiceNow and Qualtrics partner up reuniting McDermott with his last SAP acquisition
ServiceNow and Qualtrics have announced the availability of new joint capabilities that enable companies to deliver personalised service experiences. The partnership between Qualtrics and ServiceNow re-establishes a connection between ServiceNow CEO, Bill McDermott, and the company that he bought during the final months of his tenure at SAP.
ServiceNow acquires DotWalk to help customers keep pace with technology maintenance
ServiceNow has acquired DotWalk, a company that automates upgrades and testing of ServiceNow applications, to increase speed and agility in upgrading applications. The deal will enable the two companies to map business processes and workflows on the Now Platform and proactively identify the tests needed for application changes. 
ServiceNow reports $1.4bn in subscription revenue
ServiceNow has announced financial results for Q3 ended 30 September 2021, revealing a 31 percent year-on-year increase in subscription revenue to $1.4bn.
ServiceNow and Celonis team up
 ServiceNow and Celonis have announced a strategic partnership to help companies maximise the impact and return on their digital transformation investments. The partnership will combine ServiceNow’s low-code workflow platform with the real-time process execution capabilities of the Celonis execution management system (EMS)....
Deloitte acquires ServiceNow specialist Odysseus
Deloitte has acquired Odysseus, the Dutch consultancy firm specialised in implementing ServiceNow solutions and project portfolio management, to accelerate the growth of its ServiceNow service offering. The Odysseus team will be integrated into the technology unit of Deloitte’s consulting practice...
ServiceNow expands partnership with Microsoft
ServiceNow has expanded its strategic partnership with Microsoft to empower employees as they continue to navigate new ways of working. ServiceNow has introduced a new collaborative app for its Employee Centre as part of its Now Platform Rome release, that integrates...