ServiceNow

Jordi-Ferrer
Benefits of low code app development still flying under the radar, according to ServiceNow research
Businesses will begin to place a greater emphasis on low code app development in 2022, but employees still need educating on the benefits that this can bring to themselves and to their organisation, according to new research from ServiceNow. The survey...
ServiceNow beats expectations on all fronts
ServiceNow has announced financial results for its fourth quarter that beat all predictions. The highlight from the earnings call is the growing number of customers that are spending more than $1m – up by over 50 percent.
ServiceNow strikes new retail tech transformation deal with Asda
ServiceNow has reached a new agreement with Asda that will drive the company’s business value and innovation and enhance its colleague and customer experience. Leveraging the Now Platform, ServiceNow will help give Asda’s colleagues more time to provide better shopping...
DXC Technology expands global partnership with ServiceNow
DXC Technology, a Fortune 500 technology services company, has announced the formation of a new global DXC ServiceNow strategic business group to deliver market-leading, cost-efficient, resilient technology services that transform enterprise service operations, built on DXC Platform X.
Bill McDermott and ServiceNow cover story preview
Bill McDermott is a titan of the industry and currently serves as the CEO at one of the hottest enterprise software companies in the world – ServiceNow. In an all-access interview, McDermott talks exclusively to Paul Esherwood about his life, career and the opportunity to build ServiceNow into the defining enterprise software company of the twenty-first century. This short extract previews some of the topics that we covered.
ServiceNow unveils new updates to its Workplace Service Delivery
ServiceNow has announced updates to its Workplace Service Delivery solution to enable further flexibility and support the future of hybrid work. The updates mean employees can book cross-office events, with new group reservation options making it easier to book room and...
ServiceNow and Qualtrics partner up reuniting McDermott with his last SAP acquisition
ServiceNow and Qualtrics have announced the availability of new joint capabilities that enable companies to deliver personalised service experiences. The partnership between Qualtrics and ServiceNow re-establishes a connection between ServiceNow CEO, Bill McDermott, and the company that he bought during the final months of his tenure at SAP.
ServiceNow acquires DotWalk to help customers keep pace with technology maintenance
ServiceNow has acquired DotWalk, a company that automates upgrades and testing of ServiceNow applications, to increase speed and agility in upgrading applications. The deal will enable the two companies to map business processes and workflows on the Now Platform and proactively identify the tests needed for application changes. 
image of Bill McDermott / CEO of ServiceNow
ServiceNow reports $1.4bn in subscription revenue
ServiceNow has announced financial results for Q3 ended 30 September 2021, revealing a 31 percent year-on-year increase in subscription revenue to $1.4bn.
image of Bill McDermott / CEO of ServiceNow
ServiceNow and Celonis team up
 ServiceNow and Celonis have announced a strategic partnership to help companies maximise the impact and return on their digital transformation investments. The partnership will combine ServiceNow’s low-code workflow platform with the real-time process execution capabilities of the Celonis execution management system (EMS)....
image of Deloitte building / Deloitte and Google Public Sector expand partnership to help government
Deloitte acquires ServiceNow specialist Odysseus
Deloitte has acquired Odysseus, the Dutch consultancy firm specialised in implementing ServiceNow solutions and project portfolio management, to accelerate the growth of its ServiceNow service offering. The Odysseus team will be integrated into the technology unit of Deloitte’s consulting practice...
ServiceNow expands partnership with Microsoft
ServiceNow has expanded its strategic partnership with Microsoft to empower employees as they continue to navigate new ways of working. ServiceNow has introduced a new collaborative app for its Employee Centre as part of its Now Platform Rome release, that integrates...
Workday vs. ServiceNow: The Big Shift
Every decade there’s a major shift in enterprise software. In the 1970s companies bought integrated financial systems; in the 1980s and 1990s it was ERP; now it’s a wild west of tools for digital customer experiences, digital employee experiences, and AI-enabled automation
Can a new entrant change the game in the experience economy?
Getting the band back together is not always a prudent idea. How many times have we seen legends reform in their twilight years only to undo their previous good work and rewrite their legacy with a failed attempt at making it again?
ServiceNow acquires Mapwize
ServiceNow has made its second acquisition in a week following an agreement to purchase Mapwize, an indoor-mapping and wayfinding company based in Lille, France. The intention is to build Mapwize’s capabilities natively into the Now Platform and the Workplace Service Delivery...
ServiceNow acquires Swam64 to elevate database capabilities
ServiceNow has acquired Swarm64, a leader in database performance and scale. Swarm64’s database model combines analytical and transactional database capabilities that support intelligent workflows, helping ServiceNow meet evolving customer demands. With Swarm64, ServiceNow will be able to help customers more efficiently manage data and execute complex, high-speed data analytics...
image of Bill McDermott / CEO of ServiceNow
ServiceNow Q2 results surpass expectations
ServiceNow has exceeded expectations with its latest set of financial results, reporting Q2 revenue of $1.41bn, up 27 percent from the same period last year. Wall Street had anticipated second quarter revenue of $1.36bn.
ServiceNow announces multimillion-euro investment in EU services
ServiceNow has announced new service delivery developments that will allow customers to request to have their EU hosted data always handled exclusively within the EU. The new offering builds on ServiceNow’s existing legal, technical, and organisational safeguards and will provide simple...
The key HR solutions enterprises need to consider
Technology has kept many businesses running throughout the rollercoaster ride that has made up the last 16 or so months. Technology has helped employees stay productive and connected regardless of their working locations.
ServiceNow enhances IT operations offering with Lightstep acquisition
ServiceNow has signed an agreement to acquire VC-backed DevOps observability platform, Lightstep.
image of Bill McDermott / CEO of ServiceNow
ServiceNow’s stock falls despite solid Q1 performance
Despite its first quarter results exceeding expectations, ServiceNow’s stock fell after the company revealed it had added fewer big contracts in Q1 than in previous quarters.
Oracle and ServiceNow drive cloud-powered digital transformation
Oracle Cloud and ServiceNow have announced a new integration of ServiceNow IT Operations Management (ITOM) Visibility and Oracle Cloud Infrastructure (OCI), which allows customers to proactively visualise changes and understand how business services are being impacted as a result.
ServiceNow Dublin
ServiceNow to quadruple Dublin footprint
ServiceNow has announced the expansion of its Dublin office where it will create 300 jobs over the next three years as part of its EMEA growth plans.
Chris Pope: Digital Workflows
ServiceNow is the digital workflow organisation that has been around for 15 years but has recently seen a huge rise in uptake for its services and has been catapulted into the media headlines following the arrival...
Inflection 2021 – The Missing Piece of the Enterprise Jigsaw
This year will see the continued evolution of SaaS cloud applications and once again we find ourselves at another inflection point. The next step brings into focus the final piece of the jigsaw and delivers on what ERP has been promising for decades - simply to make our lives easier at work.
Bill McDermott / ServiceNow president and CEO
ServiceNow results surpass expectations
ServiceNow has announced a solid set of results for both the fourth quarter and full year ended 31 December 2020...
NHS Scotland selects ServiceNow to drive vaccine efforts
ServiceNow has today announced that NHS Scotland is using the company’s Now platform to help roll out the COVID-19 vaccine. Developed on the Now platform, NHS Scotland’s vaccine management system integrates and digitises the entire vaccine administration process.
How To Get Started With Digital Workflows
ERP Today speaks to Chris Pope, VP of innovation at ServiceNow, about digital workflows and the ServiceNow platform...
ServiceNow acquires Element AI to accelerate AI innovation
ServiceNow has signed an agreement to acquire artificial intelligence (AI) company, Element AI..
image of Bill McDermott / CEO of ServiceNow
ServiceNow subscription revenues up 30 percent
ServiceNow has released financial results for the quarter, with subscription revenues of $1bn...