Paul Esherwood
Thoroughly proud editor of a little start-up called ERP Today
56 Articles Published
The Moment of Service
There’s a fragile point in time during every business deal when the blood, sweat and tears are condensed into a single instance. The efforts made to secure the sale, the capital invested to deliver your product, and the time spent nurturing relationships are boiled down to a solitary moment when it all comes together or fails to meet expectations. This is the moment you either delight or disappoint. This is the moment of service...
Editor’s Words
It’s 2021 and ERP buyers are getting serious about their tech choices. They have several decades of experience to inform their next big purchasing decisions and many are making brave choices...
AO.com beat retail blues
Everyone loves a good story. And this is a great story because it’s almost impossible to believe. Who opens retail stores during a global pandemic (apart from Amazon, the world’s richest retailer) that has seen high street giants collapse like...
The time is NOW for Kevin Samuelson and INFOR
When we last wrote about Infor all the talk was around an IPO – and who doesn’t love a big IPO? I wrote bullishly about the expectation of Infor floating and becoming one of the biggest software IPOs of all time. It seemed certain that the prospect of raising a load of new cash coupled with the lure of being catapulted into the limelight would be too much for Infor (and their VC partners) to resist. Thank God it didn’t happen...
The thin veneer of differentiation
I wrote to each of the ERP vendors and asked them to send me a few words on what set them apart from the competition - the results were depressingly vague. I hate to break it to you but ‘putting customers first’...
Another new dawn for Epicor
Epicor has been sold, again – this time to CD&R, a venture capital house with plans to double the business in five years. Paul Esherwood sat down (virtually) with Steve Murphy, CEO, to discuss what the new ownership means...
Editor’s Words – The opening thoughts in the latest issue
This issue of ERP Today has been the most challenging to produce so far. But, as I put the finishing touches...
Editor’s Words.
Many high-performing businesses have discovered the fragility of their systems and processes...
Is this the reckoning humanity needed?
It’s obvious to conclude that humanity doesn’t work. Our purpose in this world seems unclear and we have stumbled from century to century without direction or reason. Like a rudderless ship cast into the vast oceans...
The importance of leadership, purpose and wellbeing in a crisis
When I interviewed Mike Ettling back in April 2019 he had just taken the hot seat at Unit4. He inherited a mixed bag of fortunes but told me about a bold plan to transform the company into a contemporary ERP vendor...