Technology

Q&A: SAP’s Balaji Balasubramanian on Turning Customer Experience into an Enterprise Growth Engine

SAP Customer Experience (SAP CX) is evolving from a front-office focus to an enterprise growth strategy that emphasizes connected data, efficient execution, and the integration of AI to create seamless customer experiences.

Internal Revenue Service building exterior illustrating IRS impersonation scams and tax season fraud risks in 2026.

Security

Tax Season Scams 2026: How IRS Phishing, Fake Tax Messages, and AI Fraud Threaten Businesses

Tax season scams in 2026 are expanding beyond individual taxpayers into broader business risk. IRS impersonation, fake tax messages, QR codes, and AI-enabled fraud are targeting tax professionals, payroll teams, and organizations handling sensitive financial and employee data.

ozempic-medication-box-with-pen-injection-_Novo Nordisk OpenAI partnership

Analytics and AI

Novo Nordisk, OpenAI Bring AI Into Core Operations to Accelerate Time to Market

Novo Nordisk is partnering with OpenAI to embed AI across its value chain, from drug discovery to supply chain, signaling a shift toward enterprise-wide AI execution.

High-rise office buildings in La Défense business district in Paris, representing enterprise technology and infrastructure environments.

ERP Strategy and Planning

France Defines a New Model for Managing Technology Dependencies

France’s move to Linux is part of a broader program to reduce technology dependencies across government systems. The shift introduces a structured approach to dependency mapping that could influence how ERP environments are evaluated over time.

Cloud Platform and Technology

The Cloud Cost Squeeze Has Arrived: 88% of CFOs Report Rising Spend

Cloud costs are rising fast, and CFOs are stepping in. New research shows inefficiencies, AI-driven demand, and hyperscaler spending are reshaping enterprise cloud economics. For ERP leaders, cost optimization is now critical to funding innovation.

Modern office building representing SAP GRC for SAP HANA architecture and enterprise risk management systems

Governance, Risk, and Compliance

SAP GRC for SAP HANA Update Signals Real-Time Processing Shift and 2027 Transition Timeline

The SAP GRC update for SAP HANA focuses on execution, introducing Fiori-based workflows, real-time processing, and tighter S/4HANA alignment. The shift also signals a broader transition as GRC 12.0 approaches its 2027 maintenance deadline.

Data and Data Management

Oracle Database@AWS Reaches 12 Regions, Broadening Multicloud Database Footprint

Oracle Database@AWS has expanded to 12 regions across North America, Europe, and Asia Pacific, increasing deployment flexibility and high-availability support for enterprises seeking to migrate on-premises applications while addressing locality and regulatory requirements.

Cloud Platform and Technology

How SAP Is Powering the Global Shift in Automotive Sales From Argentina to Saudi Arabia

Automotive sales companies are rethinking ERP as a platform for sales, operations, and customer engagement. Cloud ERP and AI are enabling real-time decision-making across dealer networks, inventory, and customer experience.

Analytics and AI

SAP Shifts to AI Consumption Pricing as Agents Threaten Saas Revenue Model

SAP is shifting from per-user and subscription-based pricing to a consumption-based model in response to the automation of workflows by AI agents, reflecting a significant transformation aimed at aligning costs with AI usage rather than user access.

Data center facility in Coleraine showing physical infrastructure and energy systems in a real-world environment.

Governance, Risk, and Compliance

How Data Center Location, ESG Regulations, and AI Infrastructure Are Reshaping Risk

Data center location is becoming a governance decision. As AI demand grows and ESG regulation expands, energy, water, and climate constraints are shaping ERP risk, cost, and performance in ways enterprises can no longer ignore.

Photo of a glass wing butterfly_Anthropic Project Glasswing

Security

Anthropic Enlists Hyperscalers, Security Giants to Secure Critical Software Infrastructure With AI

Anthropic has launched Project Glasswing, enlisting hyperscalers and security giants to use AI to detect and fix vulnerabilities across critical software infrastructure.

Digital image of computer functions over person typing at a laptop.

Human Capital Management

How AI Is Forcing ERP Vendors to Rethink the Human Side of Transformation

Research indicates that 88% of chief human resource officers believe AI accelerates the readiness of early-career talent, placing pressure on ERP vendors to enhance their platforms for intuitive AI experiences, while also emphasizing the need for clear governance to mitigate risks.

Abu Dhabi skyline with modern high-rise buildings along the waterfront

Financial Management

UAE Approves SAP for e-Invoicing, Expanding ERP’s Role in Compliance Architecture

The UAE has pre-approved SAP as an e-invoicing service provider, becoming the first ERP vendor in the framework. The decision places ERP systems within compliance architecture ahead of the 2027 mandate.

Analytics and AI

US Tech Sector Lost Jobs in March, AI Enters Layoff Calculations

In March, the US tech sector lost 15,000 jobs despite a broader economic gain of 178,000 jobs, highlighting a significant divergence in labor market trends, with layoffs driven in part by AI influences and an impending shift in workforce needs.

Analytics and AI

Oracle’s AI Pivot Is Reshaping How It Builds Software, Staffs Teams, and Funds Growth

Oracle is transforming its operational and financial strategies by shifting focus to AI as a core element of its enterprise framework, resulting in significant layoffs while simultaneously investing heavily in infrastructure and automation to enhance product development efficiency.

Supply Chain Management

Designing Supply Chains for Measurable ROI, Improved Automation

Many warehouses struggle with automation due to a lack of strategic alignment and defined success metrics, leading to ineffective technology investments over outdated processes, which can be mitigated by establishing clear KPIs, conducting business case assessments and ensuring data integrity.

Abstract geometric data structure representing a unified ERP data architecture across connected systems

ERP Strategy and Planning

SAP Business Data Cloud Explained: A New Model for ERP Data and Analytics

SAP Business Data Cloud reflects a shift in ERP data architecture, introducing a unified, governed data layer that changes how data is structured, managed, and used across systems.

person-using-stylus-on-tablet-with-charts-_SAP ODI Data AI-ready

Data and Data Management

SAP and ODI Team Up to Make Enterprise Data AI‑Ready

SAP and the Open Data Institute have launched a new initiative to define AI-ready data infrastructure, signaling that enterprise AI success will depend on governance, interoperability, and architecture.

Security

SAP Security Investment Still Misses Where Risk Is Highest, Benchmark Data Shows

CRIS benchmark data reveals SAP security maturity is moderate overall but uneven, with persistent gaps in access, data, and governance controls where business risk is concentrated.

Maersk Shipping Containers on trucks_SAP on Azure cost optimization

Cloud Platform and Technology

Maersk Uses SAP on Azure to Cut Costs and Enable AI-Driven Logistics

Maersk’s move to SAP on Azure highlights how cloud ERP modernization can reduce costs, improve operational control, and enable AI-driven decision-making at scale.

Analytics and AI

Kyndryl Betting Big On Agentic Service Operations

Kyndryl's Agentic Service Management framework transforms IT operations into secure, autonomous workflows, offering CIOs a structured path to scale AI-native service management while embedding governance and security protocols essential for enterprise environments.

SAPinsider benchmark report March 2026 cover showing digital data flows representing ERP and AI priorities under cost pressure.

ERP Strategy and Planning

Cost Pressures Reshape ERP and AI Priorities in 2026, SAPinsider Benchmark Finds

Cost pressure is redefining how organizations approach ERP and AI in 2026. SAPinsider’s latest benchmark shows S/4HANA transformation, platform investment, and operational efficiency shaping technology decisions. The findings highlight a shift toward execution across overlapping priorities.

Data and Data Management

Inside the Global Data Center Investment Surge and Why It Matters for ERP Leaders

Recent massive investments in data centers by major tech companies signify a transformative buildout of global computing capacity, driven by the demands of enterprise AI, geographic strategic importance, and energy constraints, reshaping how cloud and AI services will be delivered in the future.

Automation

Rocketlane Launches Nitro to Automate Professional Services Delivery

Rocketlane has launched Nitro, an AI execution layer embedded within its PSA platform to automate repeatable delivery tasks. The platform extends AI from planning and reporting into execution inside live projects. This approach aims to improve consistency and predictability across professional services delivery.

Lift-and-Shift ERP Strategies NTT DATA and Microsoft

Cloud Platform and Technology

Demystifying SAP Business Suite and Cloud ERP with SAP Transformation Leader Anurag Barua

As SAP customers navigate the challenges of transformation deadlines, increasing cloud options, and rapid AI advancements, Anurag Barua emphasizes a structured approach to modernize with clarity amidst complexity, presenting vital insights at SAPinsider 2026 on utilizing RISE and GROW strategies for successful migration to SAP Cloud ERP.

Cloud Platform and Technology

Cultivating Twin Transformation in Manufacturing

Mid-sized manufacturers must implement Twin Transformation—simultaneously enhancing digital and sustainable practices across their operations—by leveraging SAP S/4HANA, Digital Manufacturing, and Sustainability Footprint Management while integrating principles of strategic planning, resource allocation, and organizational foundation to create cohesive value rather than fragmented initiatives.

Analytics and AI

Cloud Infrastructure Spend Hits $110B: How Hyperscalers Are Building for AI at Scale

Global cloud infrastructure spending hit $110.9 billion in Q4 2025, driven by AI demand. Hyperscalers are scaling capacity rapidly, reshaping how enterprises plan ERP and AI workloads.

Cell and gene therapy manufacturing vials arranged in a controlled lab tray for traceability and processing

ERP Strategy and Planning

Cell and Gene Therapy Manufacturing Exposes the Cost of Delayed Digital Infrastructure

Cell and gene therapy manufacturing is exposing the limits of manual coordination. As programs scale, digital orchestration is becoming essential to ensure traceability, reduce risk, and support operational execution.

Analytics and AI

SAP’s Reltio Deal Puts Data Quality at the Heart of ERP AI

Discover what SAP's acquisition of Reltio means for the ERP landscape. Learn why unified master data is now the critical foundation for enterprise AI success.

person with desktp screens_Snowflake Cortex Code governance skills

Data and Data Management

Snowflake Adds Governance Skills to Cortex Code to Streamline AI Data Control

Snowflake has introduced governance skills within Cortex Code, embedding data classification, access control, and monitoring directly into AI-driven workflows to improve enterprise data management and compliance.