CRM and Customer Experience

Image of an aeroplane in flight with TUI branding. | AWS
Analytics and AI
Up, up and away… TUI takes a warmer approach to travel with AWS AI
TUI’s Group CIO on its hyperscaler journey through the pandemic and beyond.
image of a hotel sign at night | ComOps
CRM and Customer Experience
Infor’s hospitality offering gains CX boost with ComOps
Infor, a business cloud software provider for industry specific markets, like hospitality, has recently entered into a collaboration with ComOps, a customer experience and professional service solutions provider.
image of ta Monica beach with palm trees in the evening | Santa Monica and NewRocket
CRM and Customer Experience
Santa Monica City bridges the gap between service and citizen
When it comes to customer experience and ease of accessibility, ServiceNow’s platform can help to bridge the gap between user and service, or in the instance of Santa Monica City, bridge the gap between service and citizen. 
yellow smiley and frowning faces | Applying user psychology for successful change management and ERP implementation
Human Capital Management
Applying user psychology for successful change management and ERP implementation
User psychology can lend a helping hand with change management as it relies on understanding the needs and concerns of end users/ employees to help navigate the challenges.
group of white-colored AI robots answering questions on a laptop | Salesforce AI chatbot release
CRM and Customer Experience
Say goodbye to tedious tasks: Salesforce joins the AI chatbot arms race
Since the GenAI chatbot boom last year, the AI arms race is not slowing down, with CRM-giant Salesforce releasing a GenAI chatbot software of its own, Einstein Service Agent. 
a blurred image of a target with a darts sticking out in the middle | Shaping customer trust through the powerful pairing of inventory control
CRM and Customer Experience
Shaping customer trust through the powerful pairing of inventory control
Customer expectations are a moving target that companies must continuously track and anticipate as speed of product delivery is on a pedestal
Image of Currys shop / Currys selects Accenture and Microsoft to deliver its core technology infrastructure
CRM and Customer Experience
Currys selects Accenture and Microsoft to deliver technology infrastructure
Currys partners with Accenture and Microsoft to modernize technology, leverage AI for operations and accelerate net-zero emissions by 2040.
a photograph of a top of Salesforce office building in San Fransisco from a sky view during foggy and cloudy weather
CRM and Customer Experience
Salesforce partners with IQVIA and LeadingMile to streamline customer experience
Salesforce has shared two updates on its most recent partnerships: an alliance with IQVIA and a collaboration with LeadingMile Consulting. Each partnership will aim to accelerate the development of life sciences cloud and revolutionize automated testing for Salesforce users.
orange and white concrete building under blue sky during day time; cloud integration concept
CRM and Customer Experience
Salesforce and AWS join forces to leverage cloud integration for customers
Salesforce has announced the expansion of its partnership with AWS, making select Salesforce products now available for purchase via the AWS Marketplace in the UK.
A cartoon Albert Einstein lookalike pointing to a floating lightbulb | Salesforce
Application Development and Integration
Salesforce launches Einstein Copilot to interpret info and automate tasks
Salesforce has announced the public beta availability of a new conversational and generative AI assistant for CRM – Einstein Copilot.
image of Workday building | VNDLY
Human Capital Management
Workday’s FY24 marked by “momentum with full platform customer wins”
Workday has announced its fiscal 2024 results, boosted by more leaders turning to the company to manage their people and money. 
buildings and skyscrapers in Hong Kong Miramar
CRM and Customer Experience
Hong Kong conglomerate Miramar Group transforms CX with SAP Emarsys
Miramar Group has announced it is leveraging SAP Emarsys to advance its customer experience by harmonizing customer data from business units.
Celebration sparks: Onapsis webinar
CRM and Customer Experience
A Year in Review with Onapsis Research Labs: Insights to Inform your 2024 ERP Security Strategy
The A Year in Review with Onapsis Research Labs webinar is for SAP users to gain insights from industry experts for 2023 trends.
image of Singapore | Accenture and Jixie
CRM and Customer Experience
Accenture to acquire Singapore-based marketing company, Jixie
Accenture has agreed to acquire media and marketing technology company, Jixie, to help clients in Indonesia deliver more personalized experiences to enhance customer engagement for business growth.
McDonald's meal | Accenture and McDonald's expand partnership
CRM and Customer Experience
Accenture is making sure your Big Mac is extra fresh
By expanding their longstanding partnership, Accenture will aid McDonald's to move forward with its innovation, and improve the quality of its customer and employee care.
A laptop open, resting on a couch, showing important-looking charts on the screen | SAM Inoapps
CRM and Customer Experience
Inoapps becomes the first of Oracle’s partners to gain new SAM program accreditation
Inoapps announced that it is Oracle’s first global partner to be accredited for the new software asset management (SAM) program. Inoapps is accredited in Western Europe, with North America and APAC to follow by January 2024. 
image of abstract social media/business/CX | Navixus
CRM and Customer Experience
Tech Mahindra launches Navixus to transform businesses
Tech Mahindra has announced the launch of its new business unit, Navixus, within the company’s Business Process Services (BPS).
image of Sanjit Biswas, CEO and co-founder of Samsara | Samsara Q3
CRM and Customer Experience
Samsara surpasses $1bn in ARR with strong Q3 24 results
Samsara has reported its financial results for Q3 for fiscal year 2024, ending October 28, 2023. The company reported revenue growth of 40 percent year-on-year (YoY) rising to $237.5m compared to Q3 FY23 of $169.8m.
Marc Benioff | Salesforce Q3
CRM and Customer Experience
Salesforce releases Q3 results in “huge year of transformation”
Salesforce has announced its results for its third quarter fiscal 2024, ending October 31, 2023.
The slack logo appears on a laptop screen | Slack CEO
CRM and Customer Experience
Salesforce exec Denise Dresser appointed as new Slack CEO
Salesforce CEO Mark Benioff has announced the appointment of Denise Dresser as new chief executive officer of Slack.
slow exposure lights photographed on a bridge
CRM and Customer Experience
Certinia PS Cloud revolutionizes Siemens’ business and customer experience
Siemens Digital Industries Software works with companies across various industries to optimize designs and offer aftermarket service.
Scrabble tiles that say listen more : gartner certinia customer experience
CRM and Customer Experience
Shut up and listen to your customers
Customer satisfaction broken down into three primary elements: Simplify, focus and listen!
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