Zoom

image of typewriter with News headline | weekly hotlist

We’re bringing you ERP Today’s weekly hotlist, featuring top news picks from 2-6 October.

Zoom reveals AI Companion updates and array of new features

Announced at Zoomtopia 2023, Zoom has unveiled several new enhancements and features to expand its platform for next-generation flexible collaboration, boost productivity and improve virtual working spaces for users.

Zoom enhances customer experience portfolio with new offerings

Zoom has announced the general availability of Zoom’s Workforce Engagement Management suite, including Workforce Management and Quality Management for Contact Center customers, the latest additions to Zoom’s customer experience solutions portfolio.

image of computer screen displaying Zoom's new AI feature | AI Companion

Zoom lightens workloads with AI Companion and Revenue Accelerator

Zoom has recently unveiled two new enhancements to its technology capabilities, Zoom Revenue Accelerator and Zoom AI Companion.

Zoom's new London office in Holborn | Zoom applying to be your new office administrator

Zoom is applying to be your new office administrator

While Zoom made headlines this week allegedly mandating a return to the office, the reality of its move is an entirely different story.

Zoom’s new privacy practices to give users greater data control

Zoom has introduced new privacy enhancements and tools, including a new tool for data subject access requests, audit log tracking and more visibility into Zoom’s data retention and deletion policies.

‘Hospital at Home’: technology is driving healthcare’s future

With rising NHS queues, increasing strain on the healthcare industry, and burned-out staff, the Hospital at Home program is plugging in technology to lend a digital hand.

Zoom boosts employee experience offering with Workvivo acquisition

Zoom has acquired Workvivo to bolster the Zoom platform’s employee experience offering and give customers new ways of keeping employees informed, engaged and connected.

The ServiceNow Zoom alliance creating a world of infinite possibilities

Partnerships like the ServiceNow and Zoom alliance are creating a world of opportunities. ERP Today speaks with Seb Fitzjohn and Magnus Faulks.

ServiceNow & Zoom partnership – the next frontier for EX?

How the recent partnership between ServiceNow and Zoom is an intriguing step towards building a more connected digital workplace.

Zoom Q1 2023 earnings beat expectations

Zoom has reported stronger-than-expected financial results for Q1 2023 ended 30 April 2022, revealing a 12 percent increase in total revenue to $1.073bn. For the first quarter, Zoom’s GAAP income from operations was $187.1m and GAAP operating margin was 17.4 percent....

Zoom to buy Five9 in $15bn transaction

Zoom has announced it has entered into a definitive agreement to acquire Five9 Inc., a provider of the intelligent cloud contact centre, in an all-stock transaction valued at $14.7bn. The acquisition is expected to help enhance Zoom’s presence with enterprise...

Why is a remote delivery model better than boots on the ground?

So, what have we learned from this pandemic in our modern era of programme delivery? Whilst many areas of our business world have felt a significant impact, those in the ERP and digital transformation sector have certainly managed to adapt...

The student [e]xperience in higher education

Last year in March, ERP Today editor Paul Esherwood wrote a critical article on the dismal attempts at digital transformation in higher education (HE) facilities. Who was to know that a few days after that was published in ERP Today, that...

Survival strategies in a hybrid and multi-cloud world

There is no question anymore that technology progress has overtaken the technology demands of business best practices, creating the current need for experimentation and exploration of how to operate a business in the 21st century...

Work from Home

It’s all very well if you’re used to working from home (WFH), have honed your own tricks to manage...

The future of human touch in business

Around the world, humans are struggling to ignore thousands of years of bio-social convention and avoid touching each other. What are the implications for how we conduct business?

How technology is helping sport return from lockdown

The global suspension of professional sport has been one of the most visible consequences of the pandemic...

Zoom opts for Oracle as demand soars

Oracle has announced that Zoom has selected Oracle Cloud Infrastructure (OCI) to be an additional...