CRM and Customer Experience

Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) collaboratively shape a holistic customer experience. ERP integration with CRM can create a unified platform for managing business processes and customer interactions. This integration ensures a cohesive flow of information across departments, streamlining operations and enhancing customer service. CRM focuses on customer interactions, tracking engagement, and tailoring experiences, while ERP manages internal processes, inventory, and resource allocation. The synergy between ERP and CRM optimizes data-driven decision-making, resulting in a more responsive and customer-centric organization. By aligning these systems, businesses cultivate a comprehensive approach to customer experience, fostering customer loyalty and satisfaction through efficient processes and personalized interactions.

Hand holding virtual cloud computing with world and technology : Clovity and SAP on the cloud
Analytics and AI
Oracle Fusion Cloud updates to boost service teams’ productivity
Oracle has enhanced its Fusion Cloud Service and Field Service with AI-driven features to boost service teams' efficiency, automate the customer service lifecycle, and improve issue resolution through tools like automated service agents, call and chat summarization, and advanced knowledge search for field technicians.
CRM and Customer Experience
Customer Experience & CRM
An Outline of Our Main Customer Experience Solutions NTT DATA Business Solutions supports you and your company with the latest customer experience solutions. We help you to understand your customers, engage with them and align your business processes along the...
Image of a large body of water with a splash in the centre | Accelalpha Oracle
CRM and Customer Experience
Stirring up water treatment sales with Oracle CPQ
A global water and waste treatment provider faced significant challenges with its software maintenance for a complex legacy sales stack. With financial pressure building, it turned to Oracle and Accelalpha.
graphic of a man using a computer on a blue background | The value in staying on Oracle EBS
CRM and Customer Experience
The value in staying on Oracle EBS
Despite the growing trend towards cloud solutions, many organizations continue to rely on-premises Oracle E-Business Suite for its control, cost-effectiveness, and reliability, supported by insightsoftware's innovations aimed at enhancing user experience and reducing downtime.
image of ta Monica beach with palm trees in the evening | Santa Monica and NewRocket
CRM and Customer Experience
Santa Monica City bridges the gap between service and citizen
When it comes to customer experience and ease of accessibility, ServiceNow’s platform can help to bridge the gap between user and service, or in the instance of Santa Monica City, bridge the gap between service and citizen. 
CRM and Customer Experience
The untapped potential of digital twins in customer experience
DTOs hold great potential for improving how organizations effectively optimize value chains and end-to-end processes – which has proved challenging up to now.
group of white-colored AI robots answering questions on a laptop | Salesforce AI chatbot release
CRM and Customer Experience
Say goodbye to tedious tasks: Salesforce joins the AI chatbot arms race
Since the GenAI chatbot boom last year, the AI arms race is not slowing down, with CRM-giant Salesforce releasing a GenAI chatbot software of its own, Einstein Service Agent. 
image of user experience
CRM and Customer Experience
New Exact interface boosts that all-important user experience
With ERP and cloud solutions, users know that the ease of experience is the difference between continuously using that solution or looking elsewhere.
image of person gazing at the starry night sky | Microsoft Dynamics 365 Sales
CRM and Customer Experience
EY transforms global sales operation with Microsoft Dynamics 365 Sales
The EY organization has announced the launch of Microsoft Dynamics 365 Sales for EY teams across the globe, to establish more unified, customer-centric sales operations.
a blurred image of a target with a darts sticking out in the middle | Shaping customer trust through the powerful pairing of inventory control
CRM and Customer Experience
Shaping customer trust through the powerful pairing of inventory control
Customer expectations are a moving target that companies must continuously track and anticipate as speed of product delivery is on a pedestal
Image of Currys shop / Currys selects Accenture and Microsoft to deliver its core technology infrastructure
CRM and Customer Experience
Currys selects Accenture and Microsoft to deliver technology infrastructure
Currys partners with Accenture and Microsoft to modernize technology, leverage AI for operations and accelerate net-zero emissions by 2040.
a photograph of a top of Salesforce office building in San Fransisco from a sky view during foggy and cloudy weather
CRM and Customer Experience
Salesforce partners with IQVIA and LeadingMile to streamline customer experience
Salesforce has shared two updates on its most recent partnerships: an alliance with IQVIA and a collaboration with LeadingMile Consulting. Each partnership will aim to accelerate the development of life sciences cloud and revolutionize automated testing for Salesforce users.
orange and white concrete building under blue sky during day time; cloud integration concept
CRM and Customer Experience
Salesforce and AWS join forces to leverage cloud integration for customers
Salesforce has announced the expansion of its partnership with AWS, making select Salesforce products now available for purchase via the AWS Marketplace in the UK.
buildings and skyscrapers in Hong Kong Miramar
CRM and Customer Experience
Hong Kong conglomerate Miramar Group transforms CX with SAP Emarsys
Miramar Group has announced it is leveraging SAP Emarsys to advance its customer experience by harmonizing customer data from business units.
Celebration sparks: Onapsis webinar
CRM and Customer Experience
A Year in Review with Onapsis Research Labs: Insights to Inform your 2024 ERP Security Strategy
The A Year in Review with Onapsis Research Labs webinar is for SAP users to gain insights from industry experts for 2023 trends.
image of Singapore | Accenture and Jixie
CRM and Customer Experience
Accenture to acquire Singapore-based marketing company, Jixie
Accenture has agreed to acquire media and marketing technology company, Jixie, to help clients in Indonesia deliver more personalized experiences to enhance customer engagement for business growth.
McDonald's meal | Accenture and McDonald's expand partnership
CRM and Customer Experience
Accenture is making sure your Big Mac is extra fresh
By expanding their longstanding partnership, Accenture will aid McDonald's to move forward with its innovation, and improve the quality of its customer and employee care.
A laptop open, resting on a couch, showing important-looking charts on the screen | SAM Inoapps
CRM and Customer Experience
Inoapps becomes the first of Oracle’s partners to gain new SAM program accreditation
Inoapps announced that it is Oracle’s first global partner to be accredited for the new software asset management (SAM) program. Inoapps is accredited in Western Europe, with North America and APAC to follow by January 2024. 
image of abstract social media/business/CX | Navixus
CRM and Customer Experience
Tech Mahindra launches Navixus to transform businesses
Tech Mahindra has announced the launch of its new business unit, Navixus, within the company’s Business Process Services (BPS).
image of Sanjit Biswas, CEO and co-founder of Samsara | Samsara Q3
CRM and Customer Experience
Samsara surpasses $1bn in ARR with strong Q3 24 results
Samsara has reported its financial results for Q3 for fiscal year 2024, ending October 28, 2023. The company reported revenue growth of 40 percent year-on-year (YoY) rising to $237.5m compared to Q3 FY23 of $169.8m.
Marc Benioff | Salesforce Q3
CRM and Customer Experience
Salesforce releases Q3 results in “huge year of transformation”
Salesforce has announced its results for its third quarter fiscal 2024, ending October 31, 2023.
The slack logo appears on a laptop screen | Slack CEO
CRM and Customer Experience
Salesforce exec Denise Dresser appointed as new Slack CEO
Salesforce CEO Mark Benioff has announced the appointment of Denise Dresser as new chief executive officer of Slack.
slow exposure lights photographed on a bridge
CRM and Customer Experience
Certinia PS Cloud revolutionizes Siemens’ business and customer experience
Siemens Digital Industries Software works with companies across various industries to optimize designs and offer aftermarket service.
Scrabble tiles that say listen more : gartner certinia customer experience
CRM and Customer Experience
Shut up and listen to your customers
Customer satisfaction broken down into three primary elements: Simplify, focus and listen!
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Analytics and AI
Oracle + IBM
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Automation
ServiceNow
By digitizing and automating siloed processes, we dramatically improve experiences for those who work for you and those who work with you.
Analytics and AI
SAP
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