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ARTICLES
FINANCIALS
ServiceNow’s Q4 signals “rock solid and growing core business” in new era
ServiceNow's fourth quarter results exceeded guidance across all Q4 2023 topline growth and profitability metrics.
ServiceNow teases rivals with real GenAI “product” in Q3 23 success
ServiceNow has outperformed its guidance across most Q3 23 profitability metrics, citing GenAI impact as it increased 2023 guidance.
TOP NEWS
ServiceNow to acquire UltimateSuite to enhance its Now platformBy Ella Moloney
ServiceNow has announced the acquisition of UltimateSuite to enhance process mining and intelligent automation across its Now Platform.
BLOGS
A simplified Service Operations experience from InetumBy Charles Whitmore
Whether it’s something like a quick efficiency boost to some processes or a comprehensive top-to-bottom overhaul of your company systems; with the right advice and managed support, you can elevate your ServiceNow solutions to achieve greater profitability and maximize efficiency.
The steps to take before AI embeds ServiceNow challengesBy Ron Gidron
Artificial Intelligence AI is coming to ServiceNow, and it could create even more challenges for companies.
UN partnership with ServiceNow, BT and Thirdera sends refugee lifelineBy Sarah Thomas
To send vital lifelines to displaced Ukrainians in Poland and Hungary, a UN refugee agency joins forces with ServiceNow, BT and Thirdera, calling on cloud technology.
Inside ServiceNow’s award-winning employee cultureBy Sarah Thomas
Katie Whitehouse, senior people director at ServiceNow, discusses the employee culture lying beneath its 'best place to work' awards.
CUSTOMER SUCCESS
A healthy approach to service management excellence with UDG GroupBy ERP Today
In the highly connected, data-driven marketplace, the pace of business failure or success runs at an accelerated cadence never previously witnessed. Understanding the need to innovate, acquire and advance at all times, UDG Group needed to move from its legacy IT toolset, which was unable to support their expanding IT requirements and processes
From the lab to the jab: NHS Scotland drives Covid-19 vaccination with ServiceNowBy ERP Today
The global pandemic has of course seen the Covid-19 contagion affect almost every human life on the planet. With global supply chains disrupted, national economies jolted and the very fabric of human endeavour stretched to new limits, this has been a period of disruption like no other.
EDITORS CHOICE
Transforming Customer Service: A Retailer’s Success with Inetum – 98% Call Deflection AchievedBy Radhika Ojha
Inetum UK has significantly improved a multinational retailer's Service Management system by replacing an outdated tool with the ServiceNow platform, resulting in 98% call deflection, enhanced user experience, and streamlined operations, thereby solidifying Inetum's role as a key partner in the retailer's digital transformation journey.
Happy workforce – happy business: How to streamline HRSD in seven months with InetumBy Ekaterina Dudakova
Facing challenges in HR service delivery and overwhelmed managers, Manchester Airport Group partnered with Inetum to implement a streamlined HR case management process, resulting in improved onboarding and efficiency within seven months.
NEWS
