Agentic AI

Boomi launches AI Studio to manage the agentic AI revolution

Boomi has launched Boomi AI Studio, a vendor-agnostic platform set to be generally available in Q2 2025. It enables organizations to design, monitor, and manage AI agents securely at scale, while ensuring compliance, particularly for ERP systems.

ERP Strategy and Planning

IFS Chief Product Officer Discusses Future of AI, Automation, and Quantum Computing in Enterprise Software

IFS Chief Product Officer Christian Pedersen discusses the future of enterprise software, emphasizing the imperative of AI-driven automation and quantum computing to address evolving workforce dynamics and productivity challenges, while ensuring that IFS helps customers navigate these technological advancements seamlessly.

Nextworld secures $65M funding to accelerate AI-driven ERP innovation

Analytics and AI

ServiceNow unveils AI agents for telecom

ServiceNow has launched AI agents tailored for the telecom industry, leveraging NVIDIA AI software to automate labor-intensive workflows in customer service and network operations, thus optimizing efficiency and customer satisfaction while facilitating better decision-making through a centralized orchestration system.

abstract image of lights | integration strategy

Data and Data Management

The Quantum Leap: How Quantum Computing Will Transform Enterprise Software

Enterprise software is poised for a transformation due to quantum computing, which enables faster data analysis and optimization that outpaces traditional computing, with major companies like IBM, Google, and Microsoft spearheading research and pilot programs while addressing challenges such as hardware limitations and talent shortages.

Analytics and AI

Salesforce: AI Agents Can Boost Competitive Differentiation in Financial Services

Fewer than half of consumers are fully satisfied with financial institutions, emphasizing the critical need for standout customer service and digital experiences, particularly through AI agents, to maintain loyalty as competitive pricing becomes less viable.

Analytics and AI

Unlocking business efficiency: NetSuite introduces new AI innovations

Oracle NetSuite has introduced new AI-powered features at SuiteConnect, aimed at enhancing customization, optimizing workflows, and increasing productivity through tools like generative text enhancements, a Prompt Management API, an AI-powered Configure, Price, Quote Assistant, and an AI expert system for support.

Analytics and AI

Unlock the Future of AI-Driven Enterprise with Zoho’s Zia Agents

Zoho Corporation has expanded its ZIA artificial intelligence platform with the introduction of Zia Agents, Agent Studio, and Agent Marketplace, aiming to enhance business efficiency, automation, and decision-making by providing task-specific AI assistants that organizations can customize and deploy across its suite of applications.

CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success

Analytics and AI

ServiceNow and Google Cloud Expand Partnership to Deliver AI-powered Tools to Millions of Users

ServiceNow and Google Cloud have expanded their partnership to integrate ServiceNow's platform and workflows with Google Cloud, enabling AI-driven transformation across enterprise technology, enhancing data accessibility and workflows, with new AI-powered solutions set to launch by 2025.

Supply Chain Management

Oracle AI Agents Help Transform Supply Chain Workflows

Oracle has introduced new role-based AI agents within Oracle Fusion Cloud SCM, set for release in January 2025, to automate routine supply chain tasks, enhance productivity, and enable professionals to focus on strategic initiatives, thus transforming operational efficiency across various supply chain functions.

CRM and Customer Experience

SharkNinja Powers Up Global Customer Service with Salesforce Agentforce

Salesforce has partnered with SharkNinja to implement Agentforce and Commerce Cloud, aiming to enhance personalized customer service through autonomous AI agents while facilitating global growth and improving customer engagement across various markets.

satya nadella, microsoft ceo | microsoft Q3 results

Analytics and AI

Microsoft Introduces Copilot Chat with AI Agents for 365 Customers

Microsoft has launched Microsoft 365 Copilot Chat, a pay-as-you-go AI chat service for commercial customers that enhances workforce efficiency and collaboration through GPT-4o-powered interactions, IT controls, and integration with Dynamics 365 to support a wide range of business processes and decision-making.

Salesforce building | Salesforce and Spiff

Analytics and AI

Salesforce Introduces Agentforce 2.0, a Digital Labor Platform With Customized Agents for Complex Tasks

Salesforce has launched Agentforce 2.0, an advanced digital labor platform that enhances enterprise teams with autonomous AI agents capable of performing complex tasks and seamlessly integrating with tools like Slack and MuleSoft to improve operational efficiency and decision-making.

Analytics and AI

Microsoft CEO: AI Agents are the New Excel, not ChatGPT

Reporting from Microsoft’s AI Tour event in London, ERP Today heard Microsoft CEO Satya Nadella expand upon Redmond’s post-ChatGPT Copilot era for enterprise tech as the company unveiled a series of new AI agents for Dynamics 365.