Agentic AI

SAP Is Pushing Autonomous CX Expansion with Parloa, Google Cloud, AWS Partnerships

SAP's June 15 partner brief urges its ecosystem to expedite the rollout of Autonomous CX, integrating various SAP platforms and enhanced through new partnerships with tech giants, aiming to streamline customer experience workflows and drive industry-specific solutions.

Analytics and AI

Kantata’s Expertise Agent Targets the Professional Services Delivery Crunch

Kantata has launched Expertise Agent, an AI system designed to enhance professional services operations by interpreting complex queries and coordinating workflows across project management and resource planning, amid rising client expectations and resource constraints.

Analytics and AI

SAP Moves Agent Orchestration into Joule Studio with n8n Deal

SAP has acquired a minority stake in the Berlin-based automation platform n8n at a $5.2 billion valuation, integrating it into Joule Studio to enhance AI workflows in its Business AI Platform while targeting broader developer adoption and improved orchestration strategies for enterprise systems.

Analytics and AI

Microsoft Gives AI Agents a Governed Path into Dynamics 365 ERP

Microsoft is enhancing its Dynamics 365 ERP strategy by introducing governed access for AI agents within Finance and Operations, allowing controlled interaction with ERP data and business logic while ensuring security, thereby facilitating a transition from integration to automation.

Analytics and AI

Before AI Agents Can Touch the ERP: An Infrastructure FAQ Checklist for Enterprise Leaders

The gap between organizations' aspirations for enterprise AI agents and the necessary infrastructure to implement them safely is widening, emphasized by key developments in data platform competition, API readiness challenges, increasing data center demands, and heightened security risks, urging ERP and IT leaders to investigate and address these critical infrastructure needs promptly.

Analytics and AI

Google Cloud Adds NTT DATA to Gemini Enterprise Delivery Push

Google Cloud is enhancing its Gemini Enterprise partner strategy through an expanded collaboration with NTT DATA to facilitate the deployment of enterprise AI solutions, aiming to create a dedicated practice that supports 5,000 certified experts and the development of 500 AI agents to effectively transform business operations.

Analytics and AI

The Next Enterprise AI Wave Will Reach Beyond Agents, Says SAP Labs US Managing Director

At SAP Sapphire, Global Head of Research & Innovation Yaad Oren discussed SAP's forward-looking exploration of emerging technologies like AI, data, user experience, robotics, quantum computing, and cloud architecture, urging customers to embrace current AI capabilities while also preparing for future innovations.

ERP Strategy and Planning

SAP Sapphire Interview: AI Agents Will Force HR to Rethink Workforce Management, Says SAP SuccessFactors CRO

SAP SuccessFactors is addressing the pivotal question of how to manage AI agents within the workforce, emphasizing the need for strategic workforce planning and skill development, as companies navigate the complexities of integrating AI into HR functions and organizational structures post-COVID.

Analytics and AI

IBM Closes Out 2026 Oracle AI World Tour with a Clear Message: AI Is Now an Operational Imperative

IBM's 2026 Oracle AI World Tour highlighted the transition of enterprises from questioning AI adoption to leveraging it for tangible business value, showcasing success stories and practical guidance across major cities while emphasizing the importance of intentional design, robust governance, and integrated systems for effective AI implementation.

Analytics and AI

Google Cloud Partnerships: Gemini Enterprise Pushed Deeper into Workday and IBM Delivery

Google Cloud is advancing Gemini Enterprise into enterprise AI through expanded partnerships with Workday and IBM, focusing on integrating HR and finance agents into workflows and enhancing delivery capacities with industry-specific solutions.

Analytics and AI

AI Infrastructure Company Jentic Wants to Score the APIs AI Agents Will Depend On

Jentic has launched a free API Scoring tool that evaluates the readiness of enterprise APIs for AI integration across six dimensions, emphasizing the distinction between API validity and usability for AI agents, thereby addressing potential operational risks in enterprise systems.

Analytics and AI

Recent Acquisitions Announcements Show Enterprise Software Vendors Are Buying the AI Execution Layer

Asana, Coupa, Salesforce, and Vertice are acquiring new AI capabilities to enhance their platforms by enabling more comprehensive enterprise workflows and intelligent automation that extends beyond current functionalities, presenting opportunities and risks for ERP leaders as they adapt to a fragmented AI landscape.

Analytics and AI

Interview: Nominal CMO on Why Finance AI Agents Need to Execute, Not Just Explain

At Sage Future, Nominal CMO Stephanie Montelius discussed why finance teams are moving beyond chatbots toward agentic AI that can execute ERP-adjacent accounting work with human oversight. The interview explores trust, deterministic agents, multi-entity complexity, intercompany transactions, manufacturing use cases, and the role of ERP-agnostic AI platforms in finance operations.

Analytics and AI

IBM Positioned as Leader in Oracle Supply Chain Services as Enterprises Prioritize Resilience and AI

IBM is recognized as a Leader in the IDC MarketScape for Worldwide Supply Chain Oracle Ecosystem Services (2025–2026) for its comprehensive capabilities and strategic approach, emphasizing the necessity of integrated, end-to-end supply chain transformation amid increasing investment and complexity in the industry.

image of Workday office surrounded by blue skies | Compa

Analytics and AI

Workday’s AI Agent Push Started Showing Up in its Q1 Earnings Numbers

Workday's Q1 fiscal 2027 results demonstrated strong revenue growth and increasing adoption of AI agents, reassuring investors that AI can enhance rather than undermine subscription software economics.

Analytics and AI

ServiceNow’s Next Knowledge 2026 Message: Governed AI Has to Reach the Frontline

ServiceNow's Knowledge 2026 initiative emphasizes a governance layer for AI and security, with tools like Otto, an AI-driven interface designed to streamline enterprise workflows for employees and operators, enhancing user experience across systems while integrating deeper operational capabilities.

Analytics and AI

ServiceNow Repositioned Around AI Security and Governance at Knowledge 2026

ServiceNow positions itself as a governance and action layer for enterprise AI, launching Autonomous Security and Risk, enhancing the AI Control Tower for comprehensive governance, and making its Action Fabric available to external agents, amidst a backdrop of growing financial momentum and challenges in broad adoption.

Analytics and AI

Dataiku Launches Cobuild on Snowflake for Governed AI Workflows

Dataiku has launched Cobuild on Snowflake, a new offering designed to turn natural-language requests into governed AI workflows, agents and applications running inside Snowflake.

Analytics and AI

SAP Sapphire Madrid: Autonomous Enterprise Pitch Meets Europe’s AI Control Test

At SAP Sapphire Madrid, the company introduced the Autonomous Enterprise as the next evolution in ERP, focusing on AI-driven solutions tailored for European markets, emphasizing sovereignty and regulatory compliance in data handling and operational control.

Analytics and AI

Boomi World 2026 Pushes Enterprise Platform Toward Agentic AI Governance

At Boomi World 2026, Boomi unveiled a comprehensive strategy to transition AI agents from pilot programs to enterprise workflows through enhanced orchestration, connectivity, context, and governance, supported by partnerships with Red Hat and Couchbase, ultimately positioning itself as an active data foundation for the emerging 'agentic enterprise'.

Future ERP systems will likely undergo a significant transformation, from static and reactive to dynamic, event-driven platforms powered by agentic AI, enabling them to execute workflows and interact autonomously across business processes. Image from Adobe.

Analytics and AI

Event-Driven Agentic AI: What Happens When ERP Becomes the Operator

The ERP landscape is undergoing a transformative shift towards event-driven architecture and agentic AI, moving from static systems reliant on manual input to autonomous, adaptive platforms that can proactively respond to business events, enhancing operational agility and decision-making while necessitating careful governance and data quality management.

CRM and Customer Experience

Sage Agentic ERP Shifting From Passive Recording to Active Prevention

The evolution of ERP systems from passive record-keeping to proactive, AI-powered agents capable of real-time monitoring and decision-making is outlined by Sage, emphasizing the necessity for companies to integrate such capabilities to remain competitive.

Analytics and AI

SAP Targets Data and Model Gaps with Dremio and Prior Labs Acquisitions to Advance Enterprise AI Architecture

SAP aims to enhance enterprise AI by acquiring data platform Dremio and AI research firm Prior Labs, addressing fragmented data environments and improving model performance on structured business data, thereby integrating data infrastructure and AI model development into a unified architecture.

Analytics and AI

Workday Advances ‘Lights-Out Finance’ Vision with Autonomous Financial Testing Tool

Workday is advancing its “lights-out finance” vision with an AI-driven Financial Test Suite that continuously detects fraud and anomalies before transactions are completed.

Analytics and AI

Drivestream Opens AiPEX University to Show Higher Education What Agentic AI Can Actually Change

Drivestream has launched AiPEX University, a new immersive experience center built with Oracle to help higher education leaders see how agentic AI could operate across enrollment, financial aid, academic planning, student engagement, HR, and finance.

SAP agentic AI manufacturing Hannover Messe 2026

Analytics and AI

Breaking the Execution Barrier: Why Agentic AI is Rewiring Manufacturing ERP

QAD | Redzone showcased its agentic AI manufacturing platform at Hannover Messe 2026. It is designed to turn passive ERP systems into autonomous engines of real-time execution. Here's what it means for enterprise technology leaders on the shop floor.

AI is reshaping enterprise partnerships across ERP, supply chain, governance, and ecosystem collaboration

Analytics and AI

AI Is Changing the Rules of Enterprise Partnerships: Q&A with Blue Yonder’s VP Kelley Lear

In this ERP Today Q&A, Blue Yonder’s Kelley Lear explains how AI is changing the rules of enterprise partnerships. The discussion covers agentic AI, hyperscaler and ERP alliances, supply chain disruption, data readiness, governance, and what separates outcome-focused partnerships from those that stall.

Manufacturing Systems and Automation

Infor Expands Manufacturing Strategy with Deloitte MES Alliance and AWS AI Push

Infor expands its manufacturing strategy through a Deloitte MES alliance and AWS AI agents, connecting shop floor execution with ERP and automation at scale.

Amazon and Perplexity AI legal dispute highlights governance risks for AI agents in enterprise systems

Analytics and AI

Court Ruling in Amazon-Perplexity Case Raises New Questions for Agentic AI in Enterprise Systems

A preliminary court ruling in the Amazon-Perplexity case suggests platform owners may control how AI agents access password-protected systems, with significant implications for enterprise AI architecture and governance.

ERP cloud lifecycle management dashboard showing integration complexity and AI-driven automation

Quality and Testing

Opkey Report Signals ‘Cloud Velocity Crisis’ as ERP Complexity, Costs, AI Expectations Collide

A new report from Opkey finds enterprise ERP teams struggling to keep pace with cloud release cycles, rising integration costs, and manual lifecycle processes, with agentic AI emerging as a key response.

CRM and Customer Experience

Q&A: SAP’s Balaji Balasubramanian on Turning Customer Experience into an Enterprise Growth Engine

SAP Customer Experience (SAP CX) is evolving from a front-office focus to an enterprise growth strategy that emphasizes connected data, efficient execution, and the integration of AI to create seamless customer experiences.