ServiceNow

Enterprise Architecture
Who Governs AI Agents When Workflows Cross Platforms?
As AI agents expand across ERP, cloud, and workflow platforms, enterprise leaders face a critical governance challenge: who owns accountability when data, models, and audit trails are fragmented across multiple systems. This analysis explores the control plane problem and what ERP teams must do to prevent agent sprawl.
ServiceNow
Analytics and AI
ServiceNow’s Next Knowledge 2026 Message: Governed AI Has to Reach the Frontline
ServiceNow's Knowledge 2026 initiative emphasizes a governance layer for AI and security, with tools like Otto, an AI-driven interface designed to streamline enterprise workflows for employees and operators, enhancing user experience across systems while integrating deeper operational capabilities.
ServiceNow Knowledge 2026
Analytics and AI
ServiceNow Repositioned Around AI Security and Governance at Knowledge 2026
ServiceNow positions itself as a governance and action layer for enterprise AI, launching Autonomous Security and Risk, enhancing the AI Control Tower for comprehensive governance, and making its Action Fabric available to external agents, amidst a backdrop of growing financial momentum and challenges in broad adoption.
Security
ServiceNow’s Armis Acquisition Signals Strategic Enterprise IT Push
ServiceNow's $7.75 billion acquisition of Armis aims to enhance its cybersecurity offerings by merging its configuration management database with Armis' real-time asset discovery tools, thereby tripling its security revenue and addressing the integrated vulnerability management needs of enterprises.
Analytics and AI
ServiceNow Advances Enterprise AI Through Integrations with Microsoft
ServiceNow announced integrations with Microsoft, including Microsoft Agent 365, to create seamless AI orchestration and governance for businesses, enabling autonomous workflows and visibility across Microsoft 365 and the ServiceNow AI Platform.
Analytics and AI
Strong AI Governance is Critical to Responsible Enterprise Deployment
As companies rapidly adopt generative and autonomous AI technologies, effective governance has become essential to mitigate risks such as accuracy, bias, and compliance, necessitating executive oversight and coordinated efforts across various departments to ensure trust and accountability in AI deployments.
Unlocking Digital Impact and Inetum
ERP Strategy and Planning
Unlocking Digital Impact
Inetum redefines transformation through platform ecosystems and AI innovation.
Inetum Earns ISG "Rising Star," Launches ServiceNow Agentic AI Center
Analytics and AI
Inetum Earns ISG “Rising Star,” Launches ServiceNow Agentic AI Center
Inetum's ServiceNow practice has achieved ISG 'Rising Star' recognition and launched an Agentic AI Center of Excellence, marking significant advancements in enterprise technology that highlight the increasing integration of intelligent, autonomous capabilities in the ERP landscape.
Unlocking Digital Impact: Inetum Redefines Transformation Through Platform Ecosystems and AI Innovation
ERP Strategy and Planning
Unlocking Digital Impact: Inetum Redefines Transformation Through Platform Ecosystems and AI Innovation
Inetum, under the leadership of Kathy Quashie and Hemant Lamba, positions itself as a trustworthy partner in digital transformation for European clients by leveraging a platform-based strategy, deep client intimacy, industry-specific solutions, and a focus on AI readiness to deliver tangible business outcomes.
A wide angle view of an NTT DATA building, taken on an evening | NTT Sapphire
ERP Strategy and Planning
NTT DATA Business Solutions Positions for the Platform Era: SAP, ServiceNow, and the New Face of Enterprise Transformation
NTT DATA Business Solutions is uniquely positioned to bridge SAP and ServiceNow through a pragmatic transformation framework that emphasizes customer proximity, platform integration, and outcome-driven innovation, making it a top-tier partner for organizations seeking comprehensive business transformation.
ServiceNow and NTT DATA Business Solutions
Service Management
Ensuring Your ServiceNow Platform is Fit4Future
To maximize the potential of their ServiceNow platform, organizations should utilize NTT DATA Business Solutions' Fit4Future assessment services, which provide comprehensive evaluations and actionable roadmaps for optimizing IT Service Operations, including incident management, change management, and request fulfillment.
Analytics and AI
ServiceNow Acquires Logik.ai to Supercharge AI-Powered CRM Capabilities
ServiceNow has agreed to acquire Logik.ai to enhance its CRM and Sales Order Management capabilities, aiming to streamline sales processes through AI-powered solutions for complex product configurations, thus positioning itself as a serious competitor in the evolving $80+ billion CRM market.
AI
Analytics and AI
Empowering Your Business with AI: Key Features in ServiceNow’s Yokohama Release
The Yokohama release of ServiceNow introduces innovative AI features, including an AI Governance Module for secure deployment, Now Assist for ATF and eBook Generation to boost operational efficiency, and Spoke Generation along with Table Summarization to enhance integration and data insights, thereby empowering business technology decision-makers to optimize their AI initiatives.
Inetum
Analytics and AI
The Future of Digital Transformation
Insights from Inetum UK CEO Kathy Quashie 
Nextworld secures $65M funding to accelerate AI-driven ERP innovation
Analytics and AI
ServiceNow unveils AI agents for telecom 
ServiceNow has launched AI agents tailored for the telecom industry, leveraging NVIDIA AI software to automate labor-intensive workflows in customer service and network operations, thus optimizing efficiency and customer satisfaction while facilitating better decision-making through a centralized orchestration system.
image of Bill McDermott at event | ServiceNow Now Assist
Manufacturing Systems and Automation
ServiceNow Expands AI-Powered Manufacturing Solutions with Quality 360 Acquisition 
ServiceNow has acquired Advania's AI-powered quality management solution, Quality 360, to enhance its Manufacturing Commercial Operations platform, enabling manufacturers to improve quality control and operational efficiency amidst rising industry challenges.
Deloitte and ServiceNow
ERP Strategy and Planning
How Deloitte and ServiceNow’s 2025 Workflow Automation Outlook Guides ERP Users
Deloitte and ServiceNow's fourth annual 'Workflow Automation Outlook' emphasizes the necessity for organizations to adopt tailored, industry-specific automation and AI solutions across all functions to enhance competitiveness, streamline operations, and foster a culture of continuous innovation.
CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success
Analytics and AI
ServiceNow and Google Cloud Expand Partnership to Deliver AI-powered Tools to Millions of Users
ServiceNow and Google Cloud have expanded their partnership to integrate ServiceNow's platform and workflows with Google Cloud, enabling AI-driven transformation across enterprise technology, enhancing data accessibility and workflows, with new AI-powered solutions set to launch by 2025.
Analytics and AI
New NVIDIA AI Models empower – and redefine – SAP, ServiceNow as agentic leaders
At CES 2025, NVIDIA introduced the Llama Nemotron family of open language models designed to enhance Agentic AI deployment, with SAP and ServiceNow among the first to leverage these models for improving business processes across various industries including customer support and supply chain management.
Oracle Unveils AI Agent Studio for Fusion Cloud Applications
Cloud Platform and Technology
ServiceNow and AWS expand collaboration for AI transformation
ServiceNow and AWS have announced the expansion of their collaboration with new capabilities to accelerate AI business transformation.
low angle photo of three high rise buildings in London with blue sky and clouds peaking from above | Rimini Street and ServiceNow partnership announcement
Cloud Platform and Technology
ServiceNow and Rimini Street partner to unlock value with new enterprise software model
ServiceNow and Rimini Street have expanded their partnership to introduce a new enterprise software model that aims to enhance innovation and maximize ROI on existing ERP systems through improved user experiences and AI-driven productivity, while alleviating IT burdens.
a jet flying into the dark blue sky leaving a trail of smoke | NewRocket support for GRC solutions implementation and streamlining
Governance, Risk, and Compliance
All aboard! Reach for the stars in your GRC success
A Fortune 500 fintech company improved its governance, risk and compliance processes by partnering with NewRocket to implement ServiceNow's Vendor Risk Management Application, streamlining vendor management and reducing audit costs across its portfolio of over 7,000 vendors.
A Streamlined Approach to Custom Gen AI Models with NTT DATA Business Solutions
Analytics and AI
ServiceNow Xanadu brings AI Agents to Now Platform in the ‘biggest AI release to-date’
ServiceNow plans to integrate Agentic AI into its platform, introducing Now Assist Skill Kit to enable customers to create and deploy custom GenAI skills, with the first AI agents for Customer Service and IT Service Management expected to improve efficiency and workflow management across various industries starting this November.
Human Capital Management
How portal upgrades can transform the world of work
How Baker Hughes and NewRocket found a solution to multiple, single-department portals built on various ServiceNow platforms.
image of archway of Canterbury Cathedral, Canterbury, United Kingdom | Thermo Fisher
Application Development and Integration
Thermo Fisher streamlines business processes with tailored HR portal
One company looking to enhance its HR department was Thermo Fisher Scientific, an American provisioner of scientific instrumentation, reagents, consumables and software.
image of ta Monica beach with palm trees in the evening | Santa Monica and NewRocket
CRM and Customer Experience
Santa Monica City bridges the gap between service and citizen
When it comes to customer experience and ease of accessibility, ServiceNow’s platform can help to bridge the gap between user and service, or in the instance of Santa Monica City, bridge the gap between service and citizen. 
A homeless camp showing three different tents strung together | NewRocket ServiceNow
Data and Data Management
How municipal services can leverage ERP tech to improve outreach efforts
The City of Reno wanted to update its outreach program with technology that would be able to monitor and collate data from several different sources. NewRocket and ServiceNow teamed up to create DROPS, an app that enhances the abilities of outreach workers.
keyboard under neon lights
Human Capital Management
Upgrade Your Service Portal to ServiceNow Employee Center
In this video from NewRocket you will learn how to upgrade your Service Portal to Employee Center. I’ll also compare some of the differences between Employee Center and Employee Center Pro, as well as showing some example portals built on top of Employee Center.
abstract of face
Analytics and AI
Is your business ready for the AI revolution?
Start on your AI journey equipped with our comprehensive AI Readiness Checklist from NewRocket, designed to pinpoint the essential elements your organization needs to address for optimal results.
graphic of a person looking through a telescope | A look to the future Technology 2024
Cloud Platform and Technology
A look to the future: Technology predictions in 2024
What will 2024 bring? After the year of the GenAI boom, here are the experts’ enterprise technology predictions for 2024 and beyond.
Follow us on LinkedIn for the latest updates