News about ServiceNow

ServiceNow Acquires Logik.ai to Supercharge AI-Powered CRM Capabilities
ServiceNow has agreed to acquire Logik.ai to enhance its CRM and Sales Order Management capabilities, aiming to streamline sales processes through AI-powered solutions for complex product configurations, thus positioning itself as a serious competitor in the evolving $80+ billion CRM market.
New NVIDIA AI Models empower – and redefine – SAP, ServiceNow as agentic leaders
At CES 2025, NVIDIA introduced the Llama Nemotron family of open language models designed to enhance Agentic AI deployment, with SAP and ServiceNow among the first to leverage these models for improving business processes across various industries including customer support and supply chain management.
Oracle Unveils AI Agent Studio for Fusion Cloud Applications
ServiceNow and AWS expand collaboration for AI transformation
ServiceNow and AWS have announced the expansion of their collaboration with new capabilities to accelerate AI business transformation.
low angle photo of three high rise buildings in London with blue sky and clouds peaking from above | Rimini Street and ServiceNow partnership announcement
ServiceNow and Rimini Street partner to unlock value with new enterprise software model
ServiceNow and Rimini Street have expanded their partnership to introduce a new enterprise software model that aims to enhance innovation and maximize ROI on existing ERP systems through improved user experiences and AI-driven productivity, while alleviating IT burdens.
ServiceNow Washing DC update
ServiceNow announces updates to Now platform in Washington DC release
ServiceNow's new update to its Now platform enhances automation and customer experience, leveraging generative AI for efficient workflows.
people attending the MWC conference in Barcelona, Spain
MWC ‘24 update: Red Hat, NTT, Tech Mahindra, ServiceNow and Lenovo
At the Mobile World Congress (MWC) event in Barcelona, Spain, Red Hat, NTT, Tech Mahindra, ServiceNow and Lenovo announced fresh innovations.
ServiceNow Washing DC update
Ligentia becomes newest member of the ServiceNow partner program
Ligentia joins Servicenow's partner program to enhance supply chain operations, finance and logistics through digital transformation, leveraging expertise and technology.
CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success
ServiceNow’s Q4 signals “rock solid and growing core business” in new era
ServiceNow's fourth quarter results exceeded guidance across all Q4 2023 topline growth and profitability metrics.
CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success
ServiceNow’s Q4 signals “rock solid and growing core business” in new era
ServiceNow's fourth quarter results exceeded guidance across all Q4 2023 topline growth and profitability metrics.
ServiceNow Washing DC update
ServiceNow to acquire UltimateSuite to enhance its Now platform
ServiceNow has announced the acquisition of UltimateSuite to enhance process mining and intelligent automation across its Now Platform. 
SERVICENOW
ServiceNow and AWS team up for AI business applications
ServiceNow has announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS), including business applications.
typewriter in black and white | ERP Today’s weekly hotlist: 23-27 October
ERP Today’s weekly hotlist: 13-17 November
We’re bringing you ERP Today’s weekly hotlist, featuring our top news picks from the week of 13-17 November.
image of Bill McDermott at event | ServiceNow Now Assist
ServiceNow expands Now Assist GenAI portfolio with enhancements
ServiceNow has announced a major expansion to its Now Assist GenAI portfolio with new capabilities to transform experiences and increase productivity.
CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success
ServiceNow teases rivals with real GenAI “product” in Q3 23 success
ServiceNow has outperformed its guidance across most Q3 23 profitability metrics, citing GenAI impact as it increased 2023 guidance.
saving energy / ServiceNow partner Bordeaux Métropole leads strategy for digital transformation
ServiceNow helps Bordeaux Métropole go eco-friendly
ServiceNow has announced that Bordeaux Métropole is leading an innovative strategy for digital transformation to support citizens in the French city with housing, transport and carbon usage.
ServiceNow acquires Enable tech for its Now platform
ServiceNow has acquired the ToolBox OH&S technology assets of Enable Professional Services, a company which has experience in the mature Australian health and safety market.
abstract computer image 3D render | Deloitte ASG
Deloitte launches ASG to help harness the power of ServiceNow
Deloitte has launched its ServiceNow Assets and Solutions Group (ASG), a team built to harness the power of the ServiceNow platform to deliver industry-specific outcomes for clients.
SERVICENOW
ServiceNow announces big expansion to Now Platform with Vancouver release
As part of ServiceNow's majorly expanded Now Platform, it has launched a live Virtual Agent which will be able to resolve issues and requests faster without needing to ask users to repeat themselves.
image of Bill McDermott at event | ServiceNow Now Assist
ServiceNow an AI “lighthouse” shining bright with caution in Q2 results
ServiceNow has revealed its Q2 results for 2023 alongside an AI NVIDIA partnership and a vision for AI to save the workforce - whilst admitting to a GenAI prudence.
Image of businessmen shaking hands/Cognizant and ServiceNow announce yet another strategic partnership
Cognizant and ServiceNow announce yet another strategic partnership
Cognizant and ServiceNow are entering a strategic partnership which involves creating a multi-disciplinary Cognizant ServiceNow Business Group which will integrate the Now Platform and ServiceNow’s industry product solutions with Cognizant’s domain expertise and IP.
image of Bill McDermott, CEO ServiceNow
ServiceNow expands GenAI offerings with Now Assist for Virtual Agent
As announced at ServiceNow’s Knowledge event, the company has unveiled its latest generative AI solution, Now Assist for Virtual Agent, designed to create truly conversational experiences for more intelligent self-service.
Image of ServiceNow building | ServiceNow study
ServiceNow finds that ages 55+ aren’t a fan of chatbots
According to the study, 92 percent of customers across EMEA believe that response times are one of the most important elements when dealing with a brand, and 46% of customers think that a good chatbot service is unimportant when dealing with a brand. 
ServiceNow non-profit
ServiceNow platform gets new non-profit tool with Advance Solutions
ServiceNow's non-profit solutions grow, as Advance Solutions releases its Non-Profit Service Management (NPSM) Cloud on the platform.
NVIDIA ServiceNow K23
ServiceNow AI momentum builds with NVIDIA partnership
In the latest Knowledge 23 announcement, ServiceNow has unveiled a partnership with NVIDIA, building upon its ecosystem for enterprise-grade generative AI capabilities.
ServiceNow bolsters Now Platform and Microsoft AI partnership
ServiceNow has announced significant expansions to its Now Platform’s capabilities offering businesses new, faster, and more efficient ways to work.
ServiceNow G2K
ServiceNow acquisition of G2K aims AI crosshairs at retail and beyond
ServiceNow has announced the acquisition of AI powered platform G2K, allowing retail customers to access real-time data and operational insights to help transform the industry.
Maureen Robson-Norman, CEO of whyaye
EY expands consulting and ServiceNow scope with whyaye acquisition
EY has enhanced its consulting portfolio with the acquisition of whyaye Ltd, a UK-based consulting services provider for the ServiceNow platform.