News about ServiceNow

Inetum Earns ISG “Rising Star,” Launches ServiceNow Agentic AI Center

Inetum's ServiceNow practice has achieved ISG 'Rising Star' recognition and launched an Agentic AI Center of Excellence, marking significant advancements in enterprise technology that highlight the increasing integration of intelligent, autonomous capabilities in the ERP landscape.

Analytics and AI

ServiceNow Acquires Logik.ai to Supercharge AI-Powered CRM Capabilities

ServiceNow has agreed to acquire Logik.ai to enhance its CRM and Sales Order Management capabilities, aiming to streamline sales processes through AI-powered solutions for complex product configurations, thus positioning itself as a serious competitor in the evolving $80+ billion CRM market.

Analytics and AI

New NVIDIA AI Models empower – and redefine – SAP, ServiceNow as agentic leaders

At CES 2025, NVIDIA introduced the Llama Nemotron family of open language models designed to enhance Agentic AI deployment, with SAP and ServiceNow among the first to leverage these models for improving business processes across various industries including customer support and supply chain management.

Oracle Unveils AI Agent Studio for Fusion Cloud Applications

Cloud Platform and Technology

ServiceNow and AWS expand collaboration for AI transformation

ServiceNow and AWS have announced the expansion of their collaboration with new capabilities to accelerate AI business transformation.

low angle photo of three high rise buildings in London with blue sky and clouds peaking from above | Rimini Street and ServiceNow partnership announcement

Cloud Platform and Technology

ServiceNow and Rimini Street partner to unlock value with new enterprise software model

ServiceNow and Rimini Street have expanded their partnership to introduce a new enterprise software model that aims to enhance innovation and maximize ROI on existing ERP systems through improved user experiences and AI-driven productivity, while alleviating IT burdens.

Cloud Platform and Technology

ServiceNow announces updates to Now platform in Washington DC release

ServiceNow's new update to its Now platform enhances automation and customer experience, leveraging generative AI for efficient workflows.

people attending the MWC conference in Barcelona, Spain

Application Development and Integration

MWC ‘24 update: Red Hat, NTT, Tech Mahindra, ServiceNow and Lenovo

At the Mobile World Congress (MWC) event in Barcelona, Spain, Red Hat, NTT, Tech Mahindra, ServiceNow and Lenovo announced fresh innovations.

Cloud Platform and Technology

Ligentia becomes newest member of the ServiceNow partner program

Ligentia joins Servicenow's partner program to enhance supply chain operations, finance and logistics through digital transformation, leveraging expertise and technology.

CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success

Cloud Platform and Technology

ServiceNow’s Q4 signals “rock solid and growing core business” in new era

ServiceNow's fourth quarter results exceeded guidance across all Q4 2023 topline growth and profitability metrics.

Cloud Platform and Technology

ServiceNow’s Q4 signals “rock solid and growing core business” in new era

ServiceNow's fourth quarter results exceeded guidance across all Q4 2023 topline growth and profitability metrics.

Automation

ServiceNow to acquire UltimateSuite to enhance its Now platform

ServiceNow has announced the acquisition of UltimateSuite to enhance process mining and intelligent automation across its Now Platform.

Analytics and AI

ServiceNow and AWS team up for AI business applications

ServiceNow has announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS), including business applications.

typewriter in black and white | ERP Today’s weekly hotlist: 23-27 October

Analytics and AI

ERP Today’s weekly hotlist: 13-17 November

We’re bringing you ERP Today’s weekly hotlist, featuring our top news picks from the week of 13-17 November.

image of Bill McDermott at event | ServiceNow Now Assist

Analytics and AI

ServiceNow expands Now Assist GenAI portfolio with enhancements

ServiceNow has announced a major expansion to its Now Assist GenAI portfolio with new capabilities to transform experiences and increase productivity.

Analytics and AI

ServiceNow teases rivals with real GenAI “product” in Q3 23 success

ServiceNow has outperformed its guidance across most Q3 23 profitability metrics, citing GenAI impact as it increased 2023 guidance.

saving energy / ServiceNow partner Bordeaux Métropole leads strategy for digital transformation

ServiceNow helps Bordeaux Métropole go eco-friendly

ServiceNow has announced that Bordeaux Métropole is leading an innovative strategy for digital transformation to support citizens in the French city with housing, transport and carbon usage.

ServiceNow acquires Enable tech for its Now platform

ServiceNow has acquired the ToolBox OH&S technology assets of Enable Professional Services, a company which has experience in the mature Australian health and safety market.

abstract computer image 3D render | Deloitte ASG

Deloitte launches ASG to help harness the power of ServiceNow

Deloitte has launched its ServiceNow Assets and Solutions Group (ASG), a team built to harness the power of the ServiceNow platform to deliver industry-specific outcomes for clients.

ServiceNow announces big expansion to Now Platform with Vancouver release

As part of ServiceNow's majorly expanded Now Platform, it has launched a live Virtual Agent which will be able to resolve issues and requests faster without needing to ask users to repeat themselves.

Service Management

ServiceNow an AI “lighthouse” shining bright with caution in Q2 results

ServiceNow has revealed its Q2 results for 2023 alongside an AI NVIDIA partnership and a vision for AI to save the workforce - whilst admitting to a GenAI prudence.

Cognizant and ServiceNow announce yet another strategic partnership

Cognizant and ServiceNow are entering a strategic partnership which involves creating a multi-disciplinary Cognizant ServiceNow Business Group which will integrate the Now Platform and ServiceNow’s industry product solutions with Cognizant’s domain expertise and IP.

ServiceNow expands GenAI offerings with Now Assist for Virtual Agent

As announced at ServiceNow’s Knowledge event, the company has unveiled its latest generative AI solution, Now Assist for Virtual Agent, designed to create truly conversational experiences for more intelligent self-service.

Image of ServiceNow building | ServiceNow study

ServiceNow finds that ages 55+ aren’t a fan of chatbots

According to the study, 92 percent of customers across EMEA believe that response times are one of the most important elements when dealing with a brand, and 46% of customers think that a good chatbot service is unimportant when dealing with a brand.

ServiceNow platform gets new non-profit tool with Advance Solutions

ServiceNow's non-profit solutions grow, as Advance Solutions releases its Non-Profit Service Management (NPSM) Cloud on the platform.

ServiceNow AI momentum builds with NVIDIA partnership

In the latest Knowledge 23 announcement, ServiceNow has unveiled a partnership with NVIDIA, building upon its ecosystem for enterprise-grade generative AI capabilities.

ServiceNow bolsters Now Platform and Microsoft AI partnership

ServiceNow has announced significant expansions to its Now Platform’s capabilities offering businesses new, faster, and more efficient ways to work.

ServiceNow acquisition of G2K aims AI crosshairs at retail and beyond

ServiceNow has announced the acquisition of AI powered platform G2K, allowing retail customers to access real-time data and operational insights to help transform the industry.

EY expands consulting and ServiceNow scope with whyaye acquisition

EY has enhanced its consulting portfolio with the acquisition of whyaye Ltd, a UK-based consulting services provider for the ServiceNow platform.