News about ServiceNow

ServiceNow and AWS expand collaboration for AI transformation

ServiceNow and AWS have announced the expansion of their collaboration with new capabilities to accelerate AI business transformation.

low angle photo of three high rise buildings in London with blue sky and clouds peaking from above | Rimini Street and ServiceNow partnership announcement

Cloud Platform and Technology

ServiceNow and Rimini Street partner to unlock value with new enterprise software model

ServiceNow and Rimini Street have expanded their partnership to introduce a new enterprise software model that aims to enhance innovation and maximize ROI on existing ERP systems through improved user experiences and AI-driven productivity, while alleviating IT burdens.

photo of a keyboard in front of the black background with an "AI" button on it | ServiceNow AI

Analytics and AI

ServiceNow Xanadu brings AI Agents to Now Platform in the ‘biggest AI release to-date’

ServiceNow plans to integrate Agentic AI into its platform, introducing Now Assist Skill Kit to enable customers to create and deploy custom GenAI skills, with the first AI agents for Customer Service and IT Service Management expected to improve efficiency and workflow management across various industries starting this November.

Cloud Platform and Technology

ServiceNow announces updates to Now platform in Washington DC release

ServiceNow's new update to its Now platform enhances automation and customer experience, leveraging generative AI for efficient workflows.

people attending the MWC conference in Barcelona, Spain

Application Development and Integration

MWC ‘24 update: Red Hat, NTT, Tech Mahindra, ServiceNow and Lenovo

At the Mobile World Congress (MWC) event in Barcelona, Spain, Red Hat, NTT, Tech Mahindra, ServiceNow and Lenovo announced fresh innovations.

CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success

Cloud Platform and Technology

ServiceNow’s Q4 signals “rock solid and growing core business” in new era

ServiceNow's fourth quarter results exceeded guidance across all Q4 2023 topline growth and profitability metrics.

Automation

ServiceNow to acquire UltimateSuite to enhance its Now platform

ServiceNow has announced the acquisition of UltimateSuite to enhance process mining and intelligent automation across its Now Platform.

Analytics and AI

IBM and Meta launch AI Alliance with over 50 collaborators

IBM and Meta have announced the launch of an AI Alliance aimed at creating opportunities to shape the evolution of AI.

Analytics and AI

ServiceNow and AWS team up for AI business applications

ServiceNow has announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS), including business applications.

typewriter in black and white | ERP Today’s weekly hotlist: 23-27 October

Analytics and AI

ERP Today’s weekly hotlist: 13-17 November

We’re bringing you ERP Today’s weekly hotlist, featuring our top news picks from the week of 13-17 November.

image of Bill McDermott at event | ServiceNow Now Assist

Analytics and AI

ServiceNow expands Now Assist GenAI portfolio with enhancements

ServiceNow has announced a major expansion to its Now Assist GenAI portfolio with new capabilities to transform experiences and increase productivity.

ServiceNow teases rivals with real GenAI “product” in Q3 23 success

ServiceNow has outperformed its guidance across most Q3 23 profitability metrics, citing GenAI impact as it increased 2023 guidance.

saving energy / ServiceNow partner Bordeaux Métropole leads strategy for digital transformation

ServiceNow helps Bordeaux Métropole go eco-friendly

ServiceNow has announced that Bordeaux Métropole is leading an innovative strategy for digital transformation to support citizens in the French city with housing, transport and carbon usage.

ServiceNow acquires Enable tech for its Now platform

ServiceNow has acquired the ToolBox OH&S technology assets of Enable Professional Services, a company which has experience in the mature Australian health and safety market.

ServiceNow announces big expansion to Now Platform with Vancouver release

As part of ServiceNow's majorly expanded Now Platform, it has launched a live Virtual Agent which will be able to resolve issues and requests faster without needing to ask users to repeat themselves.

ServiceNow an AI “lighthouse” shining bright with caution in Q2 results

ServiceNow has revealed its Q2 results for 2023 alongside an AI NVIDIA partnership and a vision for AI to save the workforce - whilst admitting to a GenAI prudence.

Cognizant and ServiceNow announce yet another strategic partnership

Cognizant and ServiceNow are entering a strategic partnership which involves creating a multi-disciplinary Cognizant ServiceNow Business Group which will integrate the Now Platform and ServiceNow’s industry product solutions with Cognizant’s domain expertise and IP.

ServiceNow expands GenAI offerings with Now Assist for Virtual Agent

As announced at ServiceNow’s Knowledge event, the company has unveiled its latest generative AI solution, Now Assist for Virtual Agent, designed to create truly conversational experiences for more intelligent self-service.

Image of ServiceNow building | ServiceNow study

ServiceNow finds that ages 55+ aren’t a fan of chatbots

According to the study, 92 percent of customers across EMEA believe that response times are one of the most important elements when dealing with a brand, and 46% of customers think that a good chatbot service is unimportant when dealing with a brand.

ServiceNow platform gets new non-profit tool with Advance Solutions

ServiceNow's non-profit solutions grow, as Advance Solutions releases its Non-Profit Service Management (NPSM) Cloud on the platform.

ServiceNow AI momentum builds with NVIDIA partnership

In the latest Knowledge 23 announcement, ServiceNow has unveiled a partnership with NVIDIA, building upon its ecosystem for enterprise-grade generative AI capabilities.

ServiceNow bolsters Now Platform and Microsoft AI partnership

ServiceNow has announced significant expansions to its Now Platform’s capabilities offering businesses new, faster, and more efficient ways to work.

ServiceNow acquisition of G2K aims AI crosshairs at retail and beyond

ServiceNow has announced the acquisition of AI powered platform G2K, allowing retail customers to access real-time data and operational insights to help transform the industry.

EY expands consulting and ServiceNow scope with whyaye acquisition

EY has enhanced its consulting portfolio with the acquisition of whyaye Ltd, a UK-based consulting services provider for the ServiceNow platform.

ServiceNow are openly face-ing AI with Hugging Face

This project is a part of the BigCode Project, an initiative to develop AI systems for code in an open and responsible manner with the support of the open-scientific AI research community.

ServiceNow “fastest ever” as it reaches $2bn revenue first

ServiceNow has surpassed the $2bn quarterly revenue barrier for the first time, according to its first quarter (Q1) results.

Ulrik Nehammer, Ulrik Nehammer has been promoted to chairman, international, Servicenow

Ulrik Nehammer takes international chairman seat at ServiceNow

ServiceNow has expanded its leadership roles and promotions, with EMEA president Ulrik Nehammer promoted to chairman, international for the company.

ServiceNow appoints first public sector global head following deal flurry

ServiceNow has hired Dr Raj Iyer, a pioneering industry technology leader, to fill a newly created role as the global head of public sector following a flurry of public sector deals for the firm.