News about ServiceNow

ServiceNow announces big expansion to Now Platform with Vancouver release

As part of ServiceNow's majorly expanded Now Platform, it has launched a live Virtual Agent which will be able to resolve issues and requests faster without needing to ask users to repeat themselves.

image of Bill McDermott at event | ServiceNow Now Assist

Service Management

ServiceNow an AI “lighthouse” shining bright with caution in Q2 results

ServiceNow has revealed its Q2 results for 2023 alongside an AI NVIDIA partnership and a vision for AI to save the workforce - whilst admitting to a GenAI prudence.

Cognizant and ServiceNow announce yet another strategic partnership

Cognizant and ServiceNow are entering a strategic partnership which involves creating a multi-disciplinary Cognizant ServiceNow Business Group which will integrate the Now Platform and ServiceNow’s industry product solutions with Cognizant’s domain expertise and IP.

ServiceNow expands GenAI offerings with Now Assist for Virtual Agent

As announced at ServiceNow’s Knowledge event, the company has unveiled its latest generative AI solution, Now Assist for Virtual Agent, designed to create truly conversational experiences for more intelligent self-service.

Image of ServiceNow building | ServiceNow study

ServiceNow finds that ages 55+ aren’t a fan of chatbots

According to the study, 92 percent of customers across EMEA believe that response times are one of the most important elements when dealing with a brand, and 46% of customers think that a good chatbot service is unimportant when dealing with a brand.

ServiceNow platform gets new non-profit tool with Advance Solutions

ServiceNow's non-profit solutions grow, as Advance Solutions releases its Non-Profit Service Management (NPSM) Cloud on the platform.

ServiceNow AI momentum builds with NVIDIA partnership

In the latest Knowledge 23 announcement, ServiceNow has unveiled a partnership with NVIDIA, building upon its ecosystem for enterprise-grade generative AI capabilities.

ServiceNow bolsters Now Platform and Microsoft AI partnership

ServiceNow has announced significant expansions to its Now Platform’s capabilities offering businesses new, faster, and more efficient ways to work.

ServiceNow acquisition of G2K aims AI crosshairs at retail and beyond

ServiceNow has announced the acquisition of AI powered platform G2K, allowing retail customers to access real-time data and operational insights to help transform the industry.

EY expands consulting and ServiceNow scope with whyaye acquisition

EY has enhanced its consulting portfolio with the acquisition of whyaye Ltd, a UK-based consulting services provider for the ServiceNow platform.

ServiceNow are openly face-ing AI with Hugging Face

This project is a part of the BigCode Project, an initiative to develop AI systems for code in an open and responsible manner with the support of the open-scientific AI research community.

ServiceNow “fastest ever” as it reaches $2bn revenue first

ServiceNow has surpassed the $2bn quarterly revenue barrier for the first time, according to its first quarter (Q1) results.

Ulrik Nehammer, Ulrik Nehammer has been promoted to chairman, international, Servicenow

Ulrik Nehammer takes international chairman seat at ServiceNow

ServiceNow has expanded its leadership roles and promotions, with EMEA president Ulrik Nehammer promoted to chairman, international for the company.

ServiceNow appoints first public sector global head following deal flurry

ServiceNow has hired Dr Raj Iyer, a pioneering industry technology leader, to fill a newly created role as the global head of public sector following a flurry of public sector deals for the firm.

image of radio towers | ServiceNow and AT&T

ServiceNow and AT&T bolster new telecommunications product

ServiceNow and AT&T have created a global telecom product to help communications service providers manage 5G and fiber network inventory.

ServiceNow Q4 results chime with leadership optimism

ServiceNow has announced its financial results for Q4 and the full year, revealing yet another positive quarter, with results exceeding the high end of guidance across GAAP topline growth and profitability.

ServiceNow building | ServiceNow Partner Program

ServiceNow unveils partner program transformation

ServiceNow has unveiled a major partner program transformation to further partner growth and customer success. It is set to be available for all partners from 6th March this year.

ServiceNow building | ServiceNow and Era Software

ServiceNow signs MOU with Crown Commercial Service to drive innovation

ServiceNow has signed a Memorandum of Understanding (MOU) with Crown Commercial Service (CCS) providing access to all UK public sector departments to ServiceNow’s platform technology.

ServiceNow serves up NHS Digital backbone and beyond

Exclusive: The ServiceNow platform is powering NHS Digital, the national information and technology partner of the UK health and care system. The partnership will also continue once NHS Digital merges with NHS England and NHSX in 2023.

ServiceNow earnings and first shots across the bows at ERP vendors

The latest ServiceNow earnings call followed a similar theme to previous quarters: revenues up by more than 20 percent; average contract value soaring with customers paying $10m+ up 60 percent; and more than 1,500 customer with ACV more than $1m. Across every metric, ServiceNow defies the macroeconomics and industry trends – as Bill McDermott, CEO, confidently stated: “we have a tireless appetite for growth”, and their customers seem hungry.

ServiceNow treads everywhere with Lightstep UQL

ServiceNow have unveiled the general availability of Lightstep UQL (Unified Query Language) which will help companies extend visibility across Kubernetes applications.

ServiceNow boosts observability with Era Software buy

ServiceNow has signed an agreement to acquire observability and log management innovator, Era Software.

ServiceNow takes flight with Manchester Airports Group

Manchester Airports Group (MAG), one of the largest UK airport operators, is using the ServiceNow Platform to reduce the complexity and time to onboard new employees.

ServiceNow fights business drift with Now Platform Tokyo release

ServiceNow has released the latest version of its flagship service, the Now Platform Tokyo.

SAP moves first to control costs in wake of economic uncertainty

A certain existential crisis of the employee sort has been spreading across enterprise as of late. Microsoft announced small layoffs as part of a business realignment this week, while a staff-wide email on Tuesday from Google's CEO warned employees of consolidation due to the “uncertain global economic outlook.”

Tech stock image | NTT Edge-as-a-Service

Copado expands robotic testing solution for SAP and ServiceNow

Copado has expanded Copado Robotic Testing to fully support continuous testing across SAP and ServiceNow platforms.

Petrobras accelerates digital journey with Wipro and ServiceNow

Wipro and ServiceNow are joining forces to support Petrobras’ digital transformation towards automation and internal customer experience.

Sapphire unlocks power of ServiceNow for customers

Sapphire Systems has released a new portfolio of intelligent cloud services which allow customers in the mid-enterprise and MSP markets to apply ServiceNow’s IT operations management (ITOM) offering to accelerate their ability to deliver advanced AI-operated digital services.

Lloyds and ServiceNow help the underrepresented get into tech

ServiceNow and Lloyds Banking Group are collaborating to help individuals from communities that have been traditionally marginalized break into the technology industry. Recent participants of ServiceNow’s NextGen Professionals Program have accepted job offers from Lloyds after learning digital skills currently desirable in today’s workforce.

ServiceNow goes hard on response times with Lightstep expansion

ServiceNow has announced that Lightstep is extending beyond observability with the general availability of Lightstep Incident Response.