News about ServiceNow

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ServiceNow signs MOU with Crown Commercial Service to drive innovation

ServiceNow has signed a Memorandum of Understanding (MOU) with Crown Commercial Service (CCS) providing access to all UK public sector departments to ServiceNow’s platform technology.

ServiceNow serves up NHS Digital backbone and beyond

Exclusive: The ServiceNow platform is powering NHS Digital, the national information and technology partner of the UK health and care system. The partnership will also continue once NHS Digital merges with NHS England and NHSX in 2023.

ServiceNow earnings and first shots across the bows at ERP vendors

The latest ServiceNow earnings call followed a similar theme to previous quarters: revenues up by more than 20 percent; average contract value soaring with customers paying $10m+ up 60 percent; and more than 1,500 customer with ACV more than $1m. Across every metric, ServiceNow defies the macroeconomics and industry trends – as Bill McDermott, CEO, confidently stated: “we have a tireless appetite for growth”, and their customers seem hungry.

ServiceNow treads everywhere with Lightstep UQL

ServiceNow have unveiled the general availability of Lightstep UQL (Unified Query Language) which will help companies extend visibility across Kubernetes applications.

ServiceNow boosts observability with Era Software buy

ServiceNow has signed an agreement to acquire observability and log management innovator, Era Software.

ServiceNow takes flight with Manchester Airports Group

Manchester Airports Group (MAG), one of the largest UK airport operators, is using the ServiceNow Platform to reduce the complexity and time to onboard new employees.

ServiceNow fights business drift with Now Platform Tokyo release

ServiceNow has released the latest version of its flagship service, the Now Platform Tokyo.

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ServiceNow exceeds on Q2 earnings targets whilst revenues fall short

ServiceNow has reported financial results for Q2 ended June 30, 2022, showing subscription revenues of $1.65bn, representing 25 percent year‑on‑year growth. However, the company’s total revenues for Q2 were up 24 percent to $1.75bn, just falling short of the $1.76bn...

SAP moves first to control costs in wake of economic uncertainty

A certain existential crisis of the employee sort has been spreading across enterprise as of late. Microsoft announced small layoffs as part of a business realignment this week, while a staff-wide email on Tuesday from Google's CEO warned employees of consolidation due to the “uncertain global economic outlook.”

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Copado expands robotic testing solution for SAP and ServiceNow

Copado has expanded Copado Robotic Testing to fully support continuous testing across SAP and ServiceNow platforms.

Petrobras accelerates digital journey with Wipro and ServiceNow

Wipro and ServiceNow are joining forces to support Petrobras’ digital transformation towards automation and internal customer experience.

ServiceNow acquires Hitch to help customers address talent gaps

ServiceNow has signed an agreement to acquire Hitch Works (Hitch), a skills mapping and intelligence company. Hitch will add a new layer of AI-powered skills insights to the Now Platform to help customers address talent gaps by tying employee learning...

ServiceNow solution modernizes procurement across the enterprise

ServiceNow has introduced its new Procurement Service Management solution to help transform procurement across the enterprise through self-service and automation, leading to faster delivery times. Procurement modernization is a priority for organizations looking to digitally transform operations and redirect resources to...

BT aims for £25m in savings with ServiceNow partnership

BT Digital is consolidating its legacy service management platforms with ServiceNow as part of a large group-wide transformation programme, which is forecasted to save the company over £25m by 2027. ServiceNow will roll out across all of BT Group as...

Sapphire unlocks power of ServiceNow for customers

Sapphire Systems has released a new portfolio of intelligent cloud services which allow customers in the mid-enterprise and MSP markets to apply ServiceNow’s IT operations management (ITOM) offering to accelerate their ability to deliver advanced AI-operated digital services.

Lloyds and ServiceNow help the underrepresented get into tech

ServiceNow and Lloyds Banking Group are collaborating to help individuals from communities that have been traditionally marginalized break into the technology industry. Recent participants of ServiceNow’s NextGen Professionals Program have accepted job offers from Lloyds after learning digital skills currently desirable in today’s workforce.

ServiceNow goes hard on response times with Lightstep expansion

ServiceNow has announced that Lightstep is extending beyond observability with the general availability of Lightstep Incident Response.

ServiceNow and NTT to streamline 5G deployment

ServiceNow and NTT have formed a partnership to simplify and accelerate the adoption of private 5G through an AI-enabled end-to-end workflow automation platform. Organisations will be able to utilise solutions from NTT and ServiceNow to streamline the deployment and integration...

ServiceNow beats expectations on all fronts

ServiceNow has announced financial results for its fourth quarter that beat all predictions. The highlight from the earnings call is the growing number of customers that are spending more than $1m – up by over 50 percent.

ServiceNow strikes new retail tech transformation deal with Asda

ServiceNow has reached a new agreement with Asda that will drive the company’s business value and innovation and enhance its colleague and customer experience. Leveraging the Now Platform, ServiceNow will help give Asda’s colleagues more time to provide better shopping...

DXC Technology expands global partnership with ServiceNow

DXC Technology, a Fortune 500 technology services company, has announced the formation of a new global DXC ServiceNow strategic business group to deliver market-leading, cost-efficient, resilient technology services that transform enterprise service operations, built on DXC Platform X.

ServiceNow unveils new updates to its Workplace Service Delivery

ServiceNow has announced updates to its Workplace Service Delivery solution to enable further flexibility and support the future of hybrid work. The updates mean employees can book cross-office events, with new group reservation options making it easier to book room and...

ServiceNow and Qualtrics partner up reuniting McDermott with his last SAP acquisition

ServiceNow and Qualtrics have announced the availability of new joint capabilities that enable companies to deliver personalised service experiences. The partnership between Qualtrics and ServiceNow re-establishes a connection between ServiceNow CEO, Bill McDermott, and the company that he bought during the final months of his tenure at SAP.

ServiceNow acquires DotWalk to help customers keep pace with technology maintenance

ServiceNow has acquired DotWalk, a company that automates upgrades and testing of ServiceNow applications, to increase speed and agility in upgrading applications. The deal will enable the two companies to map business processes and workflows on the Now Platform and proactively identify the tests needed for application changes.

image of Bill McDermott / CEO of ServiceNow

ServiceNow reports $1.4bn in subscription revenue

ServiceNow has announced financial results for Q3 ended 30 September 2021, revealing a 31 percent year-on-year increase in subscription revenue to $1.4bn.

ServiceNow and Celonis team up

ServiceNow and Celonis have announced a strategic partnership to help companies maximise the impact and return on their digital transformation investments. The partnership will combine ServiceNow’s low-code workflow platform with the real-time process execution capabilities of the Celonis execution management system (EMS)....

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Deloitte acquires ServiceNow specialist Odysseus

Deloitte has acquired Odysseus, the Dutch consultancy firm specialised in implementing ServiceNow solutions and project portfolio management, to accelerate the growth of its ServiceNow service offering. The Odysseus team will be integrated into the technology unit of Deloitte’s consulting practice...

ServiceNow expands partnership with Microsoft

ServiceNow has expanded its strategic partnership with Microsoft to empower employees as they continue to navigate new ways of working. ServiceNow has introduced a new collaborative app for its Employee Centre as part of its Now Platform Rome release, that integrates...

ServiceNow acquires Mapwize

ServiceNow has made its second acquisition in a week following an agreement to purchase Mapwize, an indoor-mapping and wayfinding company based in Lille, France. The intention is to build Mapwize’s capabilities natively into the Now Platform and the Workplace Service Delivery...

ServiceNow acquires Swam64 to elevate database capabilities

ServiceNow has acquired Swarm64, a leader in database performance and scale. Swarm64’s database model combines analytical and transactional database capabilities that support intelligent workflows, helping ServiceNow meet evolving customer demands. With Swarm64, ServiceNow will be able to help customers more efficiently manage data and execute complex, high-speed data analytics...