March 2021Issue 7

The Moment of Service
There’s a fragile point in time during every business deal when the blood, sweat and tears are condensed into a single instance. The efforts made to secure the sale, the capital invested to deliver your product, and the time spent nurturing relationships are boiled down to a solitary moment when it all comes together or fails to meet expectations. This is the moment you either delight or disappoint. This is the moment of service...

EDITOR'S CHOICE

Vendor Review 2021
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Editor’s Words
It’s 2021 and ERP buyers are getting serious about their tech choices. They have several decades of experience to inform their next big purchasing decisions and many are making brave choices...
Are you really ready for the future?
The COVID-19 pandemic has intensified the pace of global change and the pressure on companies to respond. But, despite rapidly building their digital capabilities during the pandemic many organisations are yet to fully embrace transformation...

FEATURES

Expert Opinions

Survival strategies in a hybrid and multi-cloud world
There is no question anymore that technology progress has overtaken the technology demands of business best practices, creating the current need for experimentation and exploration of how to operate a business in the 21st century...
The procurement problem – Unlocking innovation and supporting SMEs
I recently spotted a tweet from Chris Bakke, an entrepreneur with a number of significant exits under his belt, that got me thinking. Why is procurement still such a challenging beast?
Success should be measured by the ‘externalities’ of the business
In the past, to evaluate the health and success of an enterprise, you would look to its balance sheet where the profit, margins, and revenue columns would lay bare the performance and trajectory of the business. But that myopic way of measuring success is...
Working from home
In March 2017, a video of two young children interrupting their father’s BBC interview about South Korea went viral. Professor Robert Kelly was quoted as saying: “I thought I’d blown it in front of the whole world,” when his children...
Inflection 2021 – The Missing Piece of the Enterprise Jigsaw
This year will see the continued evolution of SaaS cloud applications and once again we find ourselves at another inflection point. The next step brings into focus the final piece of the jigsaw and delivers...
Human to Human – How one vendor has humanised the software industry
Advanced is a software company that you may not have heard of, yet their products and services touch the lives of millions of people. If you have called NHS 111, travelled on a smart motorway...
Using digital tech for a fair Future of work
Throughout 2020 we have all had numerous conversations about how the pandemic has exposed rifts and inequalities in public health and the economy all over the world. Workplaces have not...
The economic benefits of Certainty
Certainty can be defined as the confidence that we have in our beliefs. It is a determining characteristic of how we perform as individuals, as a team and as a company. The more certain we are in our beliefs...
Intelligent Automation is the key to lasting business resilience
The COVID-19 pandemic has been one of the most disruptive business events in history - requiring immediate technology shifts for recovery, resilience and competitiveness...

Guest Contributors

Breaking the Chain – Stress testing supply chains in 2021
Over the last year, UK consumers have become increasingly aware of the impact of COVID-19 on retail supply chains. While the panic over empty supermarket shelves at the start of the first lockdown has subsided. In places concerns...
Under par and counting my blessings
It is hard to believe that we are approaching a year since the first lockdown due to the pandemic. In many ways it has felt like forever and in other ways it has flown by – a year of working from home...
How to embrace organisational agility
COVID-19 forced businesses to make decisions about leadership, recruitment, finance and operations in a matter of hours. In the months following the initial shockwave...
Common Digital Transformation Myths Debunked
Using more than 1,000 enterprise cloud implementation reviews of SAP, UNIT4, Oracle HCM, Workday, UKG, ServiceNow and Cornerstone, Raven Intel debunks six common...