Automation

Inside the AI Shift Transforming Customer, Field Service and What it Means for ERP
The Salesforce 7th annual State of Service report reveals a rapid transformation in customer service driven by AI agents, predicting that by 2027 AI will resolve half of service cases, prompting organizations to enhance data integration and redefine service roles, ultimately positioning service as a blueprint for broader enterprise architecture change.
headline - stock image of Mulesoft statistics
MuleSoft and Salesforce Push Toward an AI Agent Future, Reframing Integration as Enterprise Automation
At the Agentforce Tour in NYC, Salesforce and MuleSoft emphasized a shift towards AI-driven automation, integrating APIs, RPA, and AI agents into a cohesive model for orchestrating intelligent workflows across systems.
ERP Lessons from Black Friday for Manufacturers, Retailers
Black Friday serves as a critical evaluation for ERP systems, revealing their capability for real-time operational control amid spikes in demand, and highlighting the need for strong data governance, operational visibility, and continuous analysis to enhance resilience and readiness for future challenges.
Agentic AI Defined and How It Is Reshaping the Enterprise Architect’s Role
The rise of agentic AI in enterprise applications is transforming the role of architects from static designers to dynamic overseers, requiring new workflows and governance models as AI increasingly undertakes decision-making tasks historically handled by humans.
US Federal IT Modernization Moves Beyond Cloud Migration to Continuous Transformation
US federal IT leaders are evolving from one-time cloud migrations to an ongoing transformation model, emphasizing continuous modernization, strategic partnerships, and dual metrics for success that prioritize agility, resilience, and innovative capability delivery.
Sage Advances AI Platform Strategy with New Developer Framework, Deepened Sovos Partnership
Sage is enhancing its AI and integration strategy through the launch of a new AI developer framework for partners and a partnership with Sovos to improve intelligent tax compliance, promoting a shift towards governed, partner-led extensibility in its finance platforms.
AI Agents
AI Agents as Digital Coworkers: What ERP, HCM Buyers Must Prepare for by 2026
AI agents are evolving into integral digital coworkers, compelling ERP and HCM buyers to reassess workforce planning, governance, and technology frameworks by 2026, as enterprise software transitions to accommodate AI-driven workflows and digital employees, while also emphasizing the importance of governance and integration in a hybrid human-digital labor model.
M&A
Cloud ERP Market Projected to Triple Growth by 2032
The Cloud ERP market is projected to grow to $176.93 billion by 2032, driven by increasing demand for scalable solutions, AI integration and cost-effective deployment as well as an emphasis toward operational efficiency.
IBM Pushes Toyota South Africa’s SAP Modernization Forward with On-Time S/4HANA Upgrades
IBM is modernizing Toyota South Africa Motors' core systems through two SAP S/4HANA upgrades that enhance data visibility and streamline operations, marking a critical step in Toyota's transition from legacy systems ahead of the 2027 support deadline.
IFS and Siemens Unite to Drive Autonomous Grid Intelligence for Utilities
IFS and Siemens are collaborating to advance autonomous grid operations by integrating industrial AI with grid planning and infrastructure expertise, aiming to address industry challenges and support a shift toward self-optimizing energy systems.
Amazon AWS
New AI Agents Make AWS ProServe Projects Faster
AWS has launched the Professional Services Delivery Agent, an AI-powered tool that enhances AWS ProServe engagements by automating routine tasks, thereby significantly improving project turnaround times and reducing costs.
Workday mid-size enterprise success
Workday Boosts ERP Automation with Pipedream Buy, BigQuery Patnership
Workday has announced plans to buy Pipedream to enhance ERP-native automation with over 3,000 pre-built connectors, and partnered with Google BigQuery to improve data integration and analytics, while also expanding its Workday GO solution for global payroll and faster deployments.
AI risk management
SAP Signavio AI Agent Mining Tackles Invisible Autonomy Risk
SAP users are increasingly incorporating AI agents into workflows, which introduce 'invisible autonomy' risks that necessitate oversight, prompting the launch of SAP Signavio's AI agent mining capability to enhance monitoring, efficiency, and performance assessment of these agents.
image of Workday office surrounded by blue skies | Compa
Sana Acquisition Promises New AI Tools for Workday Users
Workday's recent acquisition of Sana aims to integrate AI-powered tools into its platform, enhancing productivity and user experiences through new AI agents and a seamless learning system, marking a significant shift towards intelligent ERP solutions.
Brose Completes 6-Month SAP Cloud ERP Migration, Sets Automotive Benchmark
Brose successfully migrated its central SAP systems to SAP Cloud ERP Private in six months without disrupting production, setting a benchmark for cloud-enabled automotive manufacturing and illustrating the importance of digital transformation.
Sage Acquires Criterion to Bolster Mid-Market HCM
Sage has acquired Criterion, a US-based human capital management platform, to enhance its AI-driven HR and payroll capabilities for mid-sized businesses facing complex workforce management challenges.
Trusted AI in Finance
Setting the Standard for Trust: BlackLine Gets ISO 42001 Certification
BlackLine has achieved the ISO/IEC 42001:2023 certification for its Artificial Intelligence Management System, validating the governance framework of its Studio360 platform and new Verity AI capabilities, thereby setting a global standard for trusted AI in finance.
UK Public sector
From Strategy to Scale: How Inetum and ServiceNow Are Powering Public Sector Transformation Across the UK
Inetum is driving digital transformation in UK public sector organizations, enhancing service delivery and operational efficiency through partnerships with ServiceNow, evidenced by successful implementations at local councils and central government departments that improve responsiveness and citizen satisfaction.
Aptean’s Food and Beverage Solution Suite
Our software suite helps businesses digitalize and automate processes, mitigating human error and manual record-keeping, while also ensuring compliance with regulatory standards.
Industry Expert eBook: How Automation Powers Growth in the Food and Beverage Industry
To dive deep on this subject, the impetuses for automation, what it looks like in practice today and what it might look like in the future with the technology of tomorrow, we turned to some our internal subject matter experts.
AI-Powered automation image
A Transformative Leap: The Emerging Role of Automation and Hyperautomation in Elevating Finance Processes
The article discusses the limitations of manual finance processes, highlighting the need for automation and hyperautomation to improve efficiency, accuracy, and strategic focus in finance departments by leveraging advanced technologies like AI and machine learning.
Unit4 Launches Smart Automation Services to Support Vision for Intelligent Light Touch ERP
Unit4 has launched Smart Automation Services to enhance user efficiency and productivity in ERP systems by leveraging AI and context awareness, aiming to automate mundane tasks and create more intuitive user experiences.
Automating the SAP Financial Close
This webinar discusses how enterprises can enhance the efficiency and quality of their financial closing processes through automation and standardization, focusing on integrating with SAP systems to streamline various closing activities. Watch this webinar on-demand to Watch this webinar to: *Learn how to identify areas of weakness in current financial close processes. *Understand how Aico’s live integration to SAP and other data sources improves efficiency. *Explore options for monitoring and optimising performance during period-end close. *Ensure closing activities align with corporate governance requirements and internal controls.
Automating the SAP Financial Close
This webinar discusses how enterprises can enhance the efficiency and quality of their financial closing processes through automation and standardization, focusing on integrating with SAP systems to streamline various closing activities. Watch this webinar on-demand to Watch this webinar to: *Learn how to identify areas of weakness in current financial close processes. *Understand how Aico’s live integration to SAP and other data sources improves efficiency. *Explore options for monitoring and optimising performance during period-end close. *Ensure closing activities align with corporate governance requirements and internal controls.
a danger sign displayed on a sandy beach
Governance, risk and security: Opportunities of advanced technologies for auditors
The world of auditing is facing a transformation spurred by developing technologies, evolving business environments and new expectations.
three people in office outfits talking near a computer
Creatio and Arribatec partner to revamp CRM and workflow automation
Creatio has partnered with Arribatec to deliver innovative no-code tools that enhance efficiency and boost business growth. 
Citizen developer AP Automation with Native Apps
Automation Anywhere and PwC India partner for AI-powered solutions
Automation Anywhere has announced a new partnership with PwC India to provide advanced Generative AI solutions to various industries.