Analytics and AI

Artificial Intelligence (AI) and analytics are indispensable in propelling digital transformation efforts, particularly influencing Enterprise Resource Planning (ERP). With the rapid progression of technology and computing power, organizations across various sectors are generating immense amounts of data daily, impacting ERP processes. The significance of this data lies in its potential to extract actionable insights, facilitate strategic planning, and drive innovation within the ERP framework. In this context, AI and analytics emerge as pivotal tools, facilitating the extraction of value from the vast amounts of data generated and collected across the enterprise, optimizing ERP functionalities. Analytics is commonly categorized into descriptive, prescriptive, diagnostic, and predictive types, enhancing the ERP landscape. AI algorithms contribute not only to predictive and prescriptive analytics but also empower companies to develop innovative ERP capabilities, exemplified by advancements such as Industry 4.0.

Analytics and AI
ServiceNow Advances Enterprise AI Through Integrations with Microsoft
ServiceNow announced integrations with Microsoft, including Microsoft Agent 365, to create seamless AI orchestration and governance for businesses, enabling autonomous workflows and visibility across Microsoft 365 and the ServiceNow AI Platform.
IBM office building | IBM announces expansion to its software portfolio in AWS marketplace
Analytics and AI
IBM Embeds AI Consulting Tools Inside Microsoft Copilot, Cites 250,000 Hours Saved
IBM integrates its Consulting Advantage with Microsoft Copilot to enhance efficiency for consultants, saving over 250,000 hours annually, by optimizing access to proprietary information within familiar Microsoft 365 applications while maintaining governance and oversight.
Analytics and AI
Microsoft Leans on OpenAI’s Custom Chip Designs to Accelerate In-House Silicon Strategy
Microsoft is deepening its collaboration with OpenAI by leveraging the startup's custom chip designs for its own semiconductor strategy, while addressing concerns about AI hardware depreciation, which may influence enterprise decisions on long-term cloud and AI investments.
Analytics and AI
Microsoft Expands MCP into Dynamic, AI-Ready Foundation for Dynamics 365 ERP
Microsoft is transforming its Dynamics 365 ERP by upgrading its Model Context Protocol from a static toolset to a dynamic, real-time gateway, integrating analytics and allowing extensive access to ERP functions for improved AI-enabled operations by December 2025.
Analytics and AI
Microsoft Takes Lead in Global AI and Cloud Transformation Partnership
Microsoft is leading a global partnership to transform enterprise AI and cloud adoption, positioning itself as a strategic enabler of change through integrated infrastructure, AI solutions, and workforce training.
Analytics and AI
From Nashville with AI: Microsoft Shares Blueprint for ERP Transformation at IFS Connect
At the IFS Connect North America 2025 event in Nashville, Microsoft's Jennifer Martinez presented a strategic framework for enterprise AI transformation focusing on four pillars—enhancing employee experiences, reinventing customer engagement, reshaping business processes, and accelerating innovation—while emphasizing a three-stage implementation roadmap that includes embracing available AI tools, developing customized solutions, and prioritizing security and governance.
Analytics and AI
Georg Glantschnig Explains Microsoft’s “Power of One” Stack
Georg Glantschnig of Microsoft emphasizes that future ERP systems must not only support but also run business processes, highlighting a shift towards agentic AI and adaptability over traditional rigidity.
Analytics and AI
SAP Designs for Human Empowerment: Sean Kask
At SAP Sapphire 2025, Chief AI Strategy Officer Sean Kask emphasized SAP's deep, ethically guided AI strategy, highlighting its focus on building competitive advantages through human empowerment and controlled experimentation amidst a landscape filled with AI hype.
Analytics and AI
From SAP Sapphire 2025: Sean Kask, Chief AI Strategy Officer, Opens SAP’s AI Playbook, Covers Agentic Intelligence, Strategic Differentiation, and the Race to Real Adoption
At SAP Sapphire 2025, Sean Kask, SAP’s Chief AI Strategy Officer, emphasized a customer-focused AI strategy that integrates various models and maintains ethical standards, showcasing the potential of tools like Joule to autonomously execute complex processes while leveraging proprietary knowledge graphs for contextual accuracy, positioning SAP as a leader in AI-powered enterprise solutions.
AP Automation
Analytics and AI
Leveling Up with Automation: How Lifetime Products Empowered its Workforce with Microsoft Dynamics 365
Lifetime Products successfully modernized its ERP system by adopting Microsoft Dynamics 365, enabling enhanced operational efficiency and employee development through automation and a collaborative workforce strategy that reallocates resources towards higher-value tasks.
IBM building | IBM and Databand.ai
Analytics and AI
IBM Launches Dedicated Microsoft Practice to Accelerate AI and Cloud-driven Business Transformation
IBM is strengthening its partnership with Microsoft by establishing a Microsoft Practice within IBM Consulting aimed at leveraging AI, cloud, and security solutions to deliver measurable business outcomes across various industries undergoing digital transformation.
Inetum
Analytics and AI
The Future of Digital Transformation
Insights from Intetum UK CEO Kathy Quashie 
CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success
Analytics and AI
ServiceNow and Google Cloud Expand Partnership to Deliver AI-powered Tools to Millions of Users
ServiceNow and Google Cloud have expanded their partnership to integrate ServiceNow's platform and workflows with Google Cloud, enabling AI-driven transformation across enterprise technology, enhancing data accessibility and workflows, with new AI-powered solutions set to launch by 2025.
Analytics and AI
Is the future agentic for ERP?
The future is agentic - or is it? Microsoft and Celonis case studies may show ERP users the truth behind the AI agent hype.
satya nadella, microsoft ceo | microsoft Q3 results
Analytics and AI
Microsoft Introduces Copilot Chat with AI Agents for 365 Customers
Microsoft has launched Microsoft 365 Copilot Chat, a pay-as-you-go AI chat service for commercial customers that enhances workforce efficiency and collaboration through GPT-4o-powered interactions, IT controls, and integration with Dynamics 365 to support a wide range of business processes and decision-making.
Analytics and AI
Dell Technologies Accelerates AI Innovation and Strengthens Cybersecurity Strategies for Microsoft Customers
Dell Technologies has launched new AI innovations to streamline AI adoption, enhance cybersecurity, and simplify data management for Microsoft customers in multicloud environments, including services like Dell APEX File Storage and protection solutions aimed at improving operational efficiency and security.
Microsoft building | SSE
Analytics and AI
Microsoft Customers Share Business Impacts of Generative AI
At Microsoft Ignite 2024 in Chicago, major organizations showcased how they are harnessing Microsoft's AI solutions, such as Copilot and Azure OpenAI Service, to transform operations, enhance customer experiences, and drive significant improvements in productivity and sustainability across various sectors, including aviation, logistics, and manufacturing.
image of Sydney, Australia
Analytics and AI
Microsoft unveils Innovation Hub to transform Australian businesses
Microsoft has unveiled a new multi-million-dollar Innovation Hub in Australia, to empower Australian organisations to leverage the power of AI and other technologies. This new facility joins Microsoft’s global network of over 40 Innovation Hubs and marks a milestone in...
AWS
Analytics and AI
Julia White joins Amazon Web Services as marketing chief
Amazon Web Services has appointed Julia White, a former executive at SAP and Microsoft, as its new Chief Marketing Officer and Vice President.
image of purple brain on white and green background | Copilot
Analytics and AI
Accenture, Avanade and Microsoft drive AI innovation with Copilot practice
To address the increasing demand for AI transformation, Accenture and Avanade, in their joint venture with Microsoft, announced they are launching a Copilot business transformation practice to help organizations reinvent their business operations and integrate generative AI, agentic AI and...
Analytics and AI
Microsoft to raise prices of Power BI licenses in 2025
Microsoft plans to increase the prices of its Power BI Pro and Premium per user licenses to $14 and $24 per month, respectively, starting April 1, 2025.
(From left to right) Ralph Haupter, President, EMEA, Microsoft; Clare Barclay, incoming President, Enterprise & Industry, EMEA, Microsoft; Darren Hardman, incoming CEO, Microsoft UK
Analytics and AI
UK: Microsoft brings in new CEO for the AI Age
Microsoft has appointed Darren Hardman as CEO, Microsoft UK, replacing Clare Barclay who becomes president, enterprise and industry, EMEA
Analytics and AI
Microsoft CEO: AI Agents are the New Excel, not ChatGPT
Reporting from Microsoft’s AI Tour event in London, ERP Today heard Microsoft CEO Satya Nadella expand upon Redmond’s post-ChatGPT Copilot era for enterprise tech as the company unveiled a series of new AI agents for Dynamics 365.
photo of a field with a tree during sunset in Buckinghamshire | Buckinghamshire and Microsoft to roll out Copilot
Analytics and AI
Microsoft and England’s Buckinghamshire to transform public services with AI
Microsoft has announced today that Buckinghamshire Council has adopted Copilot for Microsoft 365 to transform the delivery of public services in the county.
sapphire barcelona
Analytics and AI
SAP Sapphire Barcelona: Bring out your Best
Following on from its Orlando event, at SAP Sapphire Barcelona the theme was clear: "bring out your best."
Construction site Enerfab SAP RISE Smarter Projects AI
Analytics and AI
The Potential of Smarter Projects with Enerfab’s Rajesh Kapoor
Enerfab's Rajesh Kapoor speaks with ERP Today to shed light on how his company is leveraging SAP and Microsoft tech for smarter projects.
image of Aberdeen, Scotland, UK | Aberdeen City Council and Microsoft
Analytics and AI
Aberdeen City Council to double query responses with Microsoft chatbot
Aberdeen City Council has launched an enhanced version of its AB-1 in Azure, to optimize and scale its chatbot.
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