ServiceNow

ServiceNow is a company dedicated to making work, work better. With many of its core competencies resting in IT services management and IT operations management, ServiceNow was founded according to a simple vision detailed by founder and chairman of the board Fred Luddy.

ServiceNow and NTT to streamline 5G deployment

ServiceNow and NTT have partnered to create an AI-enabled workflow automation platform that simplifies the adoption of private 5G, enabling organizations to digitize their business processes and accelerate their deployment and integration.

Benefits of low code app development still flying under the radar, according to ServiceNow research

A ServiceNow survey reveals that while many employees in the UK and Ireland see the potential benefits of low code app development for enhancing efficiency and collaboration at work, there remains a significant need for education on its advantages, as many are hesitant due to perceived complexity and lack of creativity.

ServiceNow beats expectations on all fronts

ServiceNow has announced financial results for its fourth quarter that beat all predictions. The highlight from the earnings call is the growing number of customers that are spending more than $1m – up by over 50 percent.

ServiceNow strikes new retail tech transformation deal with Asda

ServiceNow has partnered with Asda to implement the Now Platform, enhancing employee productivity and customer experiences while driving innovation and business value across Asda's 633 stores.

DXC Technology expands global partnership with ServiceNow

DXC Technology, a Fortune 500 technology services company, has announced the formation of a new global DXC ServiceNow strategic business group to deliver market-leading, cost-efficient, resilient technology services that transform enterprise service operations, built on DXC Platform X.

Bill McDermott and ServiceNow cover story preview

Bill McDermott is a titan of the industry and currently serves as the CEO at one of the hottest enterprise software companies in the world – ServiceNow. In an all-access interview, McDermott talks exclusively to Paul Esherwood about his life, career and the opportunity to build ServiceNow into the defining enterprise software company of the twenty-first century. This short extract previews some of the topics that we covered.

ServiceNow unveils new updates to its Workplace Service Delivery

ServiceNow has enhanced its Workplace Service Delivery solution with features that allow employees to easily book cross-office events, reserve desks based on proximity to colleagues, navigate office layouts via mobile wayfinding, and streamline calendar integration, reflecting the evolving role of the office in a hybrid work environment.

ServiceNow and Qualtrics partner up reuniting McDermott with his last SAP acquisition

ServiceNow and Qualtrics have announced the availability of new joint capabilities that enable companies to deliver personalised service experiences. The partnership between Qualtrics and ServiceNow re-establishes a connection between ServiceNow CEO, Bill McDermott, and the company that he bought during the final months of his tenure at SAP.

ServiceNow acquires DotWalk to help customers keep pace with technology maintenance

ServiceNow has acquired DotWalk, a company that automates upgrades and testing of ServiceNow applications, to increase speed and agility in upgrading applications. The deal will enable the two companies to map business processes and workflows on the Now Platform and proactively identify the tests needed for application changes.

image of Bill McDermott / CEO of ServiceNow

ServiceNow reports $1.4bn in subscription revenue

ServiceNow has announced financial results for Q3 ended 30 September 2021, revealing a 31 percent year-on-year increase in subscription revenue to $1.4bn.

ServiceNow and Celonis team up

ServiceNow and Celonis have formed a strategic partnership to enhance digital transformation by integrating ServiceNow’s low-code workflow platform with Celonis’ execution management system, aiming to optimize automation processes and improve operational efficiency for businesses.

image of Deloitte building / Deloitte and Google Public Sector expand partnership to help government

Deloitte acquires ServiceNow specialist Odysseus

Deloitte has acquired Dutch consultancy Odysseus to enhance its ServiceNow offerings and strengthen its consulting capabilities in IT business management and project portfolio management.

ServiceNow expands partnership with Microsoft

ServiceNow has expanded its partnership with Microsoft to enhance employee experiences in hybrid work environments by introducing a new collaborative app for its Employee Centre that integrates directly with Microsoft Teams, streamlining access to information and services across various departments.

Workday vs. ServiceNow: The Big Shift

Every decade there’s a major shift in enterprise software. In the 1970s companies bought integrated financial systems; in the 1980s and 1990s it was ERP; now it’s a wild west of tools for digital customer experiences, digital employee experiences, and AI-enabled automation

Can a new entrant change the game in the experience economy?

Getting the band back together is not always a prudent idea. How many times have we seen legends reform in their twilight years only to undo their previous good work and rewrite their legacy with a failed attempt at making it again?

ServiceNow acquires Mapwize

ServiceNow has acquired Mapwize to integrate indoor mapping capabilities into its Now Platform and Workplace Service Delivery Suite, enhancing employee experiences in hybrid work environments.

ServiceNow acquires Swam64 to elevate database capabilities

ServiceNow has acquired Swarm64 to enhance its database capabilities, enabling efficient data management and high-speed analytics, which supports its goal of becoming a $15bn+ company and positions it for the future of hybrid work.

ServiceNow Q2 results surpass expectations

ServiceNow has exceeded expectations with its latest set of financial results, reporting Q2 revenue of $1.41bn, up 27 percent from the same period last year. Wall Street had anticipated second quarter revenue of $1.36bn.

ServiceNow announces multimillion-euro investment in EU services

ServiceNow has introduced new service delivery features to ensure that customers can have their EU-hosted data managed exclusively within the EU, enhancing compliance with legal regulations and providing dedicated support from EU-based teams, alongside a multimillion-euro investment to expand operations.

The key HR solutions enterprises need to consider

Technology has kept many businesses running throughout the rollercoaster ride that has made up the last 16 or so months. Technology has helped employees stay productive and connected regardless of their working locations.

ServiceNow enhances IT operations offering with Lightstep acquisition

ServiceNow has signed an agreement to acquire VC-backed DevOps observability platform, Lightstep.

ServiceNow’s stock falls despite solid Q1 performance

Despite its first quarter results exceeding expectations, ServiceNow’s stock fell after the company revealed it had added fewer big contracts in Q1 than in previous quarters.

Oracle and ServiceNow drive cloud-powered digital transformation

Oracle Cloud and ServiceNow have announced a new integration of ServiceNow IT Operations Management (ITOM) Visibility and Oracle Cloud Infrastructure (OCI), which allows customers to proactively visualise changes and understand how business services are being impacted as a result.

ServiceNow to quadruple Dublin footprint

ServiceNow has announced the expansion of its Dublin office where it will create 300 jobs over the next three years as part of its EMEA growth plans.

Chris Pope: Digital Workflows

ServiceNow is the digital workflow organisation that has been around for 15 years but has recently seen a huge rise in uptake for its services and has been catapulted into the media headlines following the arrival...

Inflection 2021 – The Missing Piece of the Enterprise Jigsaw

This year will see the continued evolution of SaaS cloud applications and once again we find ourselves at another inflection point. The next step brings into focus the final piece of the jigsaw and delivers on what ERP has been promising for decades - simply to make our lives easier at work.

Bill McDermott / ServiceNow president and CEO

ServiceNow results surpass expectations

ServiceNow has announced a solid set of results for both the fourth quarter and full year ended 31 December 2020...

NHS Scotland selects ServiceNow to drive vaccine efforts

ServiceNow has today announced that NHS Scotland is using the company’s Now platform to help roll out the COVID-19 vaccine. Developed on the Now platform, NHS Scotland’s vaccine management system integrates and digitises the entire vaccine administration process.

How To Get Started With Digital Workflows

ERP Today speaks to Chris Pope, VP of innovation at ServiceNow, about digital workflows and the ServiceNow platform...