ServiceNow

ServiceNow serves up NHS Digital backbone and beyond

Exclusive: The ServiceNow platform is powering NHS Digital, the national information and technology partner of the UK health and care system. The partnership will also continue once NHS Digital merges with NHS England and NHSX in 2023.

The only way is out – why ServiceNow’s RiseUp may be the solution the industry has been waiting for

RiseUp by ServiceNow promises an ambitious program to tackle the tech talent skills shortage.

ServiceNow earnings and first shots across the bows at ERP vendors

The latest ServiceNow earnings call followed a similar theme to previous quarters: revenues up by more than 20 percent; average contract value soaring with customers paying $10m+ up 60 percent; and more than 1,500 customer with ACV more than $1m. Across every metric, ServiceNow defies the macroeconomics and industry trends – as Bill McDermott, CEO, confidently stated: “we have a tireless appetite for growth”, and their customers seem hungry.

ServiceNow treads everywhere with Lightstep UQL

ServiceNow have unveiled the general availability of Lightstep UQL (Unified Query Language) which will help companies extend visibility across Kubernetes applications.

ServiceNow building | ServiceNow and Era Software

ServiceNow boosts observability with Era Software buy

ServiceNow has signed an agreement to acquire observability and log management innovator, Era Software.

ServiceNow takes flight with Manchester Airports Group

Manchester Airports Group (MAG), one of the largest UK airport operators, is using the ServiceNow Platform to reduce the complexity and time to onboard new employees.

ServiceNow fights business drift with Now Platform Tokyo release

ServiceNow has released the latest version of its flagship service, the Now Platform Tokyo.

ServiceNow building | ServiceNow Partner Program

ServiceNow exceeds on Q2 earnings targets whilst revenues fall short

ServiceNow reported Q2 2022 financial results with subscription revenues of $1.65 billion, a 25% year-on-year growth, total revenues of $1.75 billion, slightly missing estimates, and adjusted earnings per share of $1.62, while announcing new initiatives and maintaining a strong outlook for future growth.

SAP moves first to control costs in wake of economic uncertainty

A certain existential crisis of the employee sort has been spreading across enterprise as of late. Microsoft announced small layoffs as part of a business realignment this week, while a staff-wide email on Tuesday from Google's CEO warned employees of consolidation due to the “uncertain global economic outlook.”

Tech stock image | NTT Edge-as-a-Service

Copado expands robotic testing solution for SAP and ServiceNow

Copado has expanded Copado Robotic Testing to fully support continuous testing across SAP and ServiceNow platforms.

Petrobras accelerates digital journey with Wipro and ServiceNow

Wipro and ServiceNow are joining forces to support Petrobras’ digital transformation towards automation and internal customer experience.

ServiceNow acquires Hitch to help customers address talent gaps

ServiceNow has announced its acquisition of Hitch Works to integrate AI-powered skills insights into its Now Platform, enhancing employee engagement and productivity while addressing talent gaps and improving workforce planning.

ServiceNow solution modernizes procurement across the enterprise

ServiceNow has launched its Procurement Service Management solution to enhance procurement efficiency through self-service and automation, enabling faster delivery times and allowing organizations to focus on strategic activities while improving supplier collaboration.

BT aims for £25m in savings with ServiceNow partnership

BT Digital is streamlining its legacy service management systems by adopting ServiceNow across the entire BT Group, aiming for significant savings and improved efficiency as part of a broader transformation initiative.

Sapphire unlocks power of ServiceNow for customers

Sapphire Systems has released a new portfolio of intelligent cloud services which allow customers in the mid-enterprise and MSP markets to apply ServiceNow’s IT operations management (ITOM) offering to accelerate their ability to deliver advanced AI-operated digital services.

The world wants to work with ServiceNow…..new recruits flock to the fold as quickly as enterprise customers

ServiceNow reported strong Q1 2022 financial results with $1.72 billion in revenues (up 26%), significant growth in net new contracts and subscription revenues, and highlighted its successful hiring strategy amidst a competitive talent market, underscoring its brand strength and commitment to employee engagement and diversity.

ServiceNow releases 2022 global impact report

ServiceNow has released its second annual global impact report, revealing how the company has accelerated its environmental, social and governance (ESG) progress year-over-year and outlining future plans and environmental and diversity goals.

Lloyds and ServiceNow help the underrepresented get into tech

ServiceNow and Lloyds Banking Group are collaborating to help individuals from communities that have been traditionally marginalized break into the technology industry. Recent participants of ServiceNow’s NextGen Professionals Program have accepted job offers from Lloyds after learning digital skills currently desirable in today’s workforce.

ServiceNow goes hard on response times with Lightstep expansion

ServiceNow has announced that Lightstep is extending beyond observability with the general availability of Lightstep Incident Response.

Dream Big

Bill McDermott Dreams Big. His aspirations are not bound by convention nor are they constrained by tradition. They are driven by a conviction that anything is possible and we all have the ability to reimagine our future on whatever scale we conceive.

IT makes business dreams real

Every company’s ambitions are now digital. As a result, IT permeates organizations and influences outcomes in every corner of the enterprise. Whether you sell cars or clothes, entertainment or detergent, your business architecture is likely indistinguishable from your technology architecture.

The art of enterprise intelligence

Amazon, Venmo and Uber Eats: none of these iconic brands allow us to do anything we couldn’t do before. After all, I bought stuff on the internet, paid the babysitter, and ordered food delivery for years before any of those companies came around.

In conversation with Unifii, one of the few independent Elite partners

It’s day one and you are in front of a new prospect – how do you articulate the ServiceNow proposition?

A healthy approach to service management excellence with UDG Group

In the highly connected, data-driven marketplace, the pace of business failure or success runs at an accelerated cadence never previously witnessed. Understanding the need to innovate, acquire and advance at all times, UDG Group needed to move from its legacy IT toolset, which was unable to support their expanding IT requirements and processes

Partnerships key to mass-adoption

When the world’s largest consulting firms like Accenture, Deloitte and EY start talking about a ‘once in a lifetime opportunity’ the rest of the world better sit up and take note

From the lab to the jab: NHS Scotland drives Covid-19 vaccination with ServiceNow

The global pandemic has of course seen the Covid-19 contagion affect almost every human life on the planet. With global supply chains disrupted, national economies jolted and the very fabric of human endeavour stretched to new limits, this has been a period of disruption like no other.

ServiceNow’s critical role in today’s HR tech market

The HR technology market is massive. More than $80bn per year is spent on tools to hire, pay, manage, develop and support employees around the world.

The Now Platform is the foundation of ServiceNow’s success

The backdrop –enterprise application platform (EAP) matter more than ever. I contributed a piece to the Q1 2022 issue of ERP Today on the importance of EAPs and their key criteria that matter

Cute acquisitions augment the core offering

ServiceNow is building-out its offering with highly targeted acquisitions that enrich the core proposition rather than making huge plays that history knows are sometimes difficult to integrate.

ServiceNow: three case studies

Founded in 1925, Delta Air Lines has served as many as 200 million people a year, taking customers across an industry-leading global network of up to 300 destinations in over 50 countries.