ServiceNow

Sapphire unlocks power of ServiceNow for customers

Sapphire Systems has released a new portfolio of intelligent cloud services which allow customers in the mid-enterprise and MSP markets to apply ServiceNow’s IT operations management (ITOM) offering to accelerate their ability to deliver advanced AI-operated digital services.

The world wants to work with ServiceNow…..new recruits flock to the fold as quickly as enterprise customers

ServiceNow reported strong Q1 2022 financial results with $1.72 billion in revenues (up 26%), significant growth in net new contracts and subscription revenues, and highlighted its successful hiring strategy amidst a competitive talent market, underscoring its brand strength and commitment to employee engagement and diversity.

ServiceNow releases 2022 global impact report

ServiceNow has released its second annual global impact report, revealing how the company has accelerated its environmental, social and governance (ESG) progress year-over-year and outlining future plans and environmental and diversity goals.

Lloyds and ServiceNow help the underrepresented get into tech

ServiceNow and Lloyds Banking Group are collaborating to help individuals from communities that have been traditionally marginalized break into the technology industry. Recent participants of ServiceNow’s NextGen Professionals Program have accepted job offers from Lloyds after learning digital skills currently desirable in today’s workforce.

ServiceNow building | ServiceNow and Era Software

ServiceNow goes hard on response times with Lightstep expansion

ServiceNow has announced that Lightstep is extending beyond observability with the general availability of Lightstep Incident Response.

Dream Big

Bill McDermott Dreams Big. His aspirations are not bound by convention nor are they constrained by tradition. They are driven by a conviction that anything is possible and we all have the ability to reimagine our future on whatever scale we conceive.

A Complete Guide to ServiceNow

Free downloadable resource containing original articles, case studies and analyst reports covering the full spectrum of the ServiceNow proposition.

IT makes business dreams real

Every company’s ambitions are now digital. As a result, IT permeates organizations and influences outcomes in every corner of the enterprise. Whether you sell cars or clothes, entertainment or detergent, your business architecture is likely indistinguishable from your technology architecture.

The art of enterprise intelligence

Amazon, Venmo and Uber Eats: none of these iconic brands allow us to do anything we couldn’t do before. After all, I bought stuff on the internet, paid the babysitter, and ordered food delivery for years before any of those companies came around.

In conversation with Unifii, one of the few independent Elite partners

It’s day one and you are in front of a new prospect – how do you articulate the ServiceNow proposition?

A healthy approach to service management excellence with UDG Group

In the highly connected, data-driven marketplace, the pace of business failure or success runs at an accelerated cadence never previously witnessed. Understanding the need to innovate, acquire and advance at all times, UDG Group needed to move from its legacy IT toolset, which was unable to support their expanding IT requirements and processes

Partnerships key to mass-adoption

When the world’s largest consulting firms like Accenture, Deloitte and EY start talking about a ‘once in a lifetime opportunity’ the rest of the world better sit up and take note

From the lab to the jab: NHS Scotland drives Covid-19 vaccination with ServiceNow

The global pandemic has of course seen the Covid-19 contagion affect almost every human life on the planet. With global supply chains disrupted, national economies jolted and the very fabric of human endeavour stretched to new limits, this has been a period of disruption like no other.

ServiceNow’s critical role in today’s HR tech market

The HR technology market is massive. More than $80bn per year is spent on tools to hire, pay, manage, develop and support employees around the world.

The Now Platform is the foundation of ServiceNow’s success

The backdrop –enterprise application platform (EAP) matter more than ever. I contributed a piece to the Q1 2022 issue of ERP Today on the importance of EAPs and their key criteria that matter

Cute acquisitions augment the core offering

ServiceNow is building-out its offering with highly targeted acquisitions that enrich the core proposition rather than making huge plays that history knows are sometimes difficult to integrate.

ServiceNow: three case studies

Founded in 1925, Delta Air Lines has served as many as 200 million people a year, taking customers across an industry-leading global network of up to 300 destinations in over 50 countries.

10 things to know Now about ServiceNow

ServiceNow is a company dedicated to making work, work better. With many of its core competencies resting in IT services management and IT operations management, ServiceNow was founded according to a simple vision detailed by founder and chairman of the board Fred Luddy.

ServiceNow and NTT to streamline 5G deployment

ServiceNow and NTT have partnered to create an AI-enabled workflow automation platform that simplifies the adoption of private 5G, enabling organizations to digitize their business processes and accelerate their deployment and integration.

Benefits of low code app development still flying under the radar, according to ServiceNow research

A ServiceNow survey reveals that while many employees in the UK and Ireland see the potential benefits of low code app development for enhancing efficiency and collaboration at work, there remains a significant need for education on its advantages, as many are hesitant due to perceived complexity and lack of creativity.

ServiceNow beats expectations on all fronts

ServiceNow has announced financial results for its fourth quarter that beat all predictions. The highlight from the earnings call is the growing number of customers that are spending more than $1m – up by over 50 percent.

ServiceNow strikes new retail tech transformation deal with Asda

ServiceNow has partnered with Asda to implement the Now Platform, enhancing employee productivity and customer experiences while driving innovation and business value across Asda's 633 stores.

DXC Technology expands global partnership with ServiceNow

DXC Technology, a Fortune 500 technology services company, has announced the formation of a new global DXC ServiceNow strategic business group to deliver market-leading, cost-efficient, resilient technology services that transform enterprise service operations, built on DXC Platform X.

Bill McDermott and ServiceNow cover story preview

Bill McDermott is a titan of the industry and currently serves as the CEO at one of the hottest enterprise software companies in the world – ServiceNow. In an all-access interview, McDermott talks exclusively to Paul Esherwood about his life, career and the opportunity to build ServiceNow into the defining enterprise software company of the twenty-first century. This short extract previews some of the topics that we covered.

ServiceNow unveils new updates to its Workplace Service Delivery

ServiceNow has enhanced its Workplace Service Delivery solution with features that allow employees to easily book cross-office events, reserve desks based on proximity to colleagues, navigate office layouts via mobile wayfinding, and streamline calendar integration, reflecting the evolving role of the office in a hybrid work environment.

ServiceNow and Qualtrics partner up reuniting McDermott with his last SAP acquisition

ServiceNow and Qualtrics have announced the availability of new joint capabilities that enable companies to deliver personalised service experiences. The partnership between Qualtrics and ServiceNow re-establishes a connection between ServiceNow CEO, Bill McDermott, and the company that he bought during the final months of his tenure at SAP.

ServiceNow acquires DotWalk to help customers keep pace with technology maintenance

ServiceNow has acquired DotWalk, a company that automates upgrades and testing of ServiceNow applications, to increase speed and agility in upgrading applications. The deal will enable the two companies to map business processes and workflows on the Now Platform and proactively identify the tests needed for application changes.

image of Bill McDermott / CEO of ServiceNow

ServiceNow reports $1.4bn in subscription revenue

ServiceNow has announced financial results for Q3 ended 30 September 2021, revealing a 31 percent year-on-year increase in subscription revenue to $1.4bn.

ServiceNow and Celonis team up

ServiceNow and Celonis have formed a strategic partnership to enhance digital transformation by integrating ServiceNow’s low-code workflow platform with Celonis’ execution management system, aiming to optimize automation processes and improve operational efficiency for businesses.

image of Deloitte building / Deloitte and Google Public Sector expand partnership to help government

Deloitte acquires ServiceNow specialist Odysseus

Deloitte has acquired Dutch consultancy Odysseus to enhance its ServiceNow offerings and strengthen its consulting capabilities in IT business management and project portfolio management.