Salesforce

AFKLMP Cargo takes flight with Salesforce

Global airline group Air France KLM Martinair Cargo (AFKLMP Cargo) is partnering with Salesforce to transforms its global customer service.

Apps on a smartphone with Teams sitting in the middle of the screen

Application Development and Integration

Microsoft welcomes “pragmatic solutions” in EU antitrust Teams probe

Microsoft is nearing a European Union antitrust investigation over Teams as its proposed competition remedies are found unsatisfactory. The development follows a 2020 action by now Salesforce-owned workspace messaging app Slack.

Human Capital Management

Salesforce: new wares, $4bn UK investment in GenAI – whilst tackling consumer distrust

Salesforce unveiled its generative AI tools, Sales GPT and Service GPT, aimed at enhancing productivity and customer interactions while addressing concerns about data privacy and trust among users, during its World Tour London event, alongside announcing a $4 billion investment in its UK operations.

image of Workday building | Interview with Jim Stratton

Workday appoints former Salesforce EVP Emma Chalwin as CMO

Workday has appointed Emma Chalwin, former Salesforce EVP, as chief marketing officer (CMO), effective July 17, 2023.

image of AI robot with laptop | Salesforce generative AI

Salesforce bolsters generative AI portfolio with three new additions

Salesforce has enhanced its AI portfolio with the unveiling of three announcements with the first being its Accelerator - AI for Impact, a philanthropic initiative to help organizations gain equitable access to trusted generative AI technologies.

Full conference hall with big screens asking "what's next?" | Salesforce Connections

Salesforce unveils genAI offerings and Google partnership

Salesforce has introduced its latest generative AI product offerings, Marketing GPT and Commerce GPT, at its Salesforce Connections 2023 event taking place in Chicago this week.

Salesforce Q1 beats guidance with steadied growth

Salesforce has beat revenue guidance for its first quarter, with steadied growth and higher capital costs causing surging shares to drop seven percent after hours.

image of green code | Green Code | Salesforce

Salesforce enhances sustainability portfolio with Green Code

Salesforce has expanded its portfolio of sustainability initiatives and with the launch of ‘Green Code’ to help reduce carbon emissions associated with the software development lifecycle.

image of anatomy science figure | Salesforce Customer 360

Salesforce delivers personalized experiences with Customer 360

Salesforce has announced its new Customer 360 for Health capabilities that help healthcare providers deliver more personalized patient experiences and reduce operational costs.

Salesforce first to sell ChatGPT, promising IP safety

ChatGPT hype sees Salesforce launch Einstein GPT, billed as the "world’s first generative AI CRM technology."

Salesforce pushes profits in strong share-boosting Q4

Salesforce, the global leader in CRM, has released strong results for its fourth quarter and full fiscal year ending 31 January 2023, causing shares to leap up 16 percent.

images of bikes | Salesforce and Santander

Santander and Salesforce to help UK businesses expand overseas

Santander UK is leveraging Salesforce technology to power Santander Navigator, its digital platform designed to help UK businesses expand internationally.

image of wind turbines | Salesforce and renewable energy

Salesforce buys into global net zero focus with renewable purchase

Salesforce has announced it will purchase 280,000 MWh of renewable energy certificates from small, distributed energy projects over the next eight years.

Walmart website | Salesforce and Walmart

Walmart and Salesforce partnership changes the face of retail

Walmart Commerce Technologies has entered into a partnership with Salesforce to provide retailers with technologies and services that power frictionless local pickup and delivery for shoppers everywhere.

Salesforce introduces Commerce Cloud to maximize revenue

Salesforce has unveiled Salesforce Commerce Cloud to help organizations across industries streamline their operations.

Salesforce and Werner Enterprises to drive Net Zero Cloud

Salesforce has formed a collaboration with Werner Enterprises to enhance transportation and logistics company’s ESG tracking and reporting capabilities.

Salesforce earnings up but Slack shows with second CEO exit

Salesforce reported a Q3 2023 revenue of $7.84bn, exceeding expectations, but faced stock declines following the announcement of Slack CEO Stewart Butterfield's resignation amidst leadership changes within the company.

Salesforce goes green with Blue Grass Solar Farm

The Blue Grass Solar Farm in Australia, built by X-ELIO, has begun operations, enabling Salesforce to advance its commitment to net zero emissions and 100% renewable energy while providing significant community benefits and economic impact.

The Great Tech Redundancy is here again

The more companies are callous with their staff, the more chance of another Great Resignation. After all, the main reason employees resigned en masse wasn't because of remote work: It was because they realized how dispensable they were.

headline - stock image of NHS doctor | NHS SAP

Salesforce unveils Patient 360 for Health innovations to lower costs

Salesforce has unveiled Patient 360 for Health innovations, providing cost-saving automation for healthcare and life sciences organizations.

Salesforce unveils new initiatives for COP27

With the 2022 United Nations Climate Change Conference (COP27) just around the corner, Salesforce is launching three new environmental initiatives to bolster world leaders’ efforts to advance climate solutions.

Elon Musk buys Twitter; Oracle in, Salesforce out

Looks like Elon Musk has done it and bought Twitter. The acquisition of one of the world's biggest social media sites was a legally fraught one, as has been well-documented. Not so widely covered? The background presence in the story of a few big names in enterprise tech, namely Oracle CTO and co-founder Larry Ellison, and Bret Taylor, co-CEO of Salesforce. The latter was chair of Twitter’s board of directors until Musk's takeover became reality.

Salesforces goes big on low-code automation

Salesforce has introduced Customer 360 and an expansion of the Flow product suite Flow for Industries.

Salesforce building | Salesforce and Spiff

Salesforce enhances business processes with Workday

Salesforce has expanded its use of Workday to support growth across the organization and support its workforce.

Salesforce trims earnings and revenue expectations for 2023

Salesforce reported Q2 2023 revenue of $7.72bn, a 22% year-on-year increase, surpassing expectations but lowering its guidance for the current quarter and full year, while also announcing a $10bn share repurchase program.

Salesforce Easy set to drive growth for customers

Salesforce has introduced Salesforce Easy, a new simplified CRM offering for sales, service, and marketing to help customer drive fast return on investment and cut costs.

New Salesforce commerce solution will help retailers ‘go headless’ fast

Salesforce has launched the Composable Storefront, a customizable headless digital storefront designed for online retailers to rapidly adapt to customer preferences, enhance sales, and lower costs, supporting the growing trend of headless commerce adoption among businesses.

Crown Commerical Service signs MOU with Salesforce

The Crown Commercial Service has partnered with Salesforce through a Memorandum of Understanding to enhance digital public services in the UK public sector, offering discounts on licenses, free experimentation projects, and access to implementation partners, thereby promoting efficiency and supporting the government's Net Zero agenda.

headline - stock image of Mulesoft statistics

Over 90 percent of businesses report surge in automation demand

A recent Salesforce and Vanson Bourne study highlights a surge in automation demand across various business departments, driven by macroeconomic uncertainty, with 91% of CIOs noting increased requests, particularly from research and development, administrative operations, customer service, and marketing, while also emphasizing the challenges posed by existing technology stacks in meeting these demands.

Currys powers up with Salesforce

Currys has chosen Salesforce to support its digital, omnichannel transformation.