ServiceNow

ServiceNow expands GenAI offerings with Now Assist for Virtual Agent

As announced at ServiceNow’s Knowledge event, the company has unveiled its latest generative AI solution, Now Assist for Virtual Agent, designed to create truly conversational experiences for more intelligent self-service.

Image of ServiceNow building | ServiceNow study

ServiceNow finds that ages 55+ aren’t a fan of chatbots

According to the study, 92 percent of customers across EMEA believe that response times are one of the most important elements when dealing with a brand, and 46% of customers think that a good chatbot service is unimportant when dealing with a brand.

ServiceNow platform gets new non-profit tool with Advance Solutions

ServiceNow's non-profit solutions grow, as Advance Solutions releases its Non-Profit Service Management (NPSM) Cloud on the platform.

ServiceNow AI momentum builds with NVIDIA partnership

In the latest Knowledge 23 announcement, ServiceNow has unveiled a partnership with NVIDIA, building upon its ecosystem for enterprise-grade generative AI capabilities.

ServiceNow bolsters Now Platform and Microsoft AI partnership

ServiceNow has announced significant expansions to its Now Platform’s capabilities offering businesses new, faster, and more efficient ways to work.

ServiceNow acquisition of G2K aims AI crosshairs at retail and beyond

ServiceNow has announced the acquisition of AI powered platform G2K, allowing retail customers to access real-time data and operational insights to help transform the industry.

EY expands consulting and ServiceNow scope with whyaye acquisition

EY has enhanced its consulting portfolio with the acquisition of whyaye Ltd, a UK-based consulting services provider for the ServiceNow platform.

ServiceNow are openly face-ing AI with Hugging Face

This project is a part of the BigCode Project, an initiative to develop AI systems for code in an open and responsible manner with the support of the open-scientific AI research community.

ServiceNow “fastest ever” as it reaches $2bn revenue first

ServiceNow has surpassed the $2bn quarterly revenue barrier for the first time, according to its first quarter (Q1) results.

UN partnership with ServiceNow, BT and Thirdera sends refugee lifeline

To send vital lifelines to displaced Ukrainians in Poland and Hungary, a UN refugee agency joins forces with ServiceNow, BT and Thirdera, calling on cloud technology.

Ulrik Nehammer, Ulrik Nehammer has been promoted to chairman, international, Servicenow

Ulrik Nehammer takes international chairman seat at ServiceNow

ServiceNow has expanded its leadership roles and promotions, with EMEA president Ulrik Nehammer promoted to chairman, international for the company.

Inside ServiceNow’s award-winning employee culture

Katie Whitehouse, senior people director at ServiceNow, discusses the employee culture lying beneath its 'best place to work' awards.

ServiceNow’s Utah release focuses on solving hybrid space challenges

ServiceNow's new Workplace Lease Administration feature takes aim at solving the big issues around hybrid working.

Will the macro environment redefine your business this year – or you?

ServiceNow on how organizations can redefine their businesses this year.

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Enterprise tech firms switch up their messaging

Christine Horton speaks with industry professionals detailing how enterprise tech firms now market themselves to potential customers.

ServiceNow appoints first public sector global head following deal flurry

ServiceNow has hired Dr Raj Iyer, a pioneering industry technology leader, to fill a newly created role as the global head of public sector following a flurry of public sector deals for the firm.

image of radio towers | ServiceNow and AT&T

ServiceNow and AT&T bolster new telecommunications product

ServiceNow and AT&T have created a global telecom product to help communications service providers manage 5G and fiber network inventory.

Michael Park, CMO at ServiceNow, on layoffs

“Purpose matters”: ServiceNow reveals its plan to avoid job cuts

Amidst Big Tech layoffs, ServiceNow isn't budging. Michael Park, CMO explains how the tech giant is able to buck the trend with a focus on purpose.

ERP Today Live! ServiceNow roundtable

How the ServiceNow partner program will benefit the ecosystem and what advantages it'll bring customers.

The ServiceNow Zoom alliance creating a world of infinite possibilities

Partnerships like the ServiceNow and Zoom alliance are creating a world of opportunities. ERP Today speaks with Seb Fitzjohn and Magnus Faulks.

ServiceNow Q4 results chime with leadership optimism

ServiceNow has announced its financial results for Q4 and the full year, revealing yet another positive quarter, with results exceeding the high end of guidance across GAAP topline growth and profitability.

Volteo Digital: ServiceNow’s partner on real fixes for talent & diversity in tech

Volteo Digital Q&A on the ServiceNow RiseUp program, with Fernando Gordoa and Ryan Gallagher .

Low code and the rise of hyperautomation & ERP modernization

Hyperautomation is an essential and unavoidable trend for businesses aiming for survival and efficiency, enabling substantial cost savings and operational excellence by automating all possible processes while prioritizing a people-first approach that enhances employee engagement and innovation.

ServiceNow building | ServiceNow Partner Program

ServiceNow unveils partner program transformation

ServiceNow has unveiled a major partner program transformation to further partner growth and customer success. It is set to be available for all partners from 6th March this year.

Thirdera acquisition creates elite ServiceNow partner tour de force

ServiceNow Elite partner, Thirdera has signed an agreement to acquire SilverStorm Solutions, another ServiceNow Elite partner headquartered in Valladolid, Spain.

ServiceNow building | ServiceNow and Era Software

ServiceNow signs MOU with Crown Commercial Service to drive innovation

ServiceNow has signed a Memorandum of Understanding (MOU) with Crown Commercial Service (CCS) providing access to all UK public sector departments to ServiceNow’s platform technology.

KPMG and ServiceNow shine a light on the stark NHS recruitment gap

Michael Allen, partner and head of health and human services at KPGM has been investigating situation in three different NHS trusts.

Industry 4.0: How are firms addressing the skills shortage?

Despite the hype surrounding the next Industrial Revolution, there’s one big problem: a global skills shortage is hampering the progress of Industry 4.0. Christine Horton asks how firms will solve the problem.

Today Mexico, tomorrow the world: how Volteo Digital is powering RiseUp’s global agenda

As the tech sector grapples with a talent shortage amidst layoffs, Volteo Digital is addressing this issue by launching the NextGen education program and the largest ServiceNow Center of Excellence in Mexico, aiming to train a diverse range of individuals for careers in technology and contribute to ServiceNow's goal of training one million professionals by 2024.

ServiceNow & Zoom partnership – the next frontier for EX?

How the recent partnership between ServiceNow and Zoom is an intriguing step towards building a more connected digital workplace.